[Resolved]  Ortel Communications Ltd — SETTLEMENT OF PAYMENT AND INDIFFERENCE OF STAFF MEMBER

Address:

Puri, Odisha

I am an old subscriber to ortel cable network of Puri of Odisha since 2006 and my consumer # is 0482673. I have been an ardent admirer of the services and networking of the company due to the immediate and urgent attention it used to pay for my uninterrupted cable network enjoyment. I had no room for any complaint in the past as all my problems were well attended to. Now, I have been faced with the problem of De-recognition of my annual lump-sum contribution on 01.12.2013 which promised me one-month's bonus. Under the advice and guidance of one of the staff members of Puri Ortel office, I made the deposit and accepted his hand-written receipt(as printed receipts were reportedly out of stock) where subscription is recorded as paid from December, 2012 to November, 2013. However, three days back, I received a claim-bill of some amount from the ortel office for the month of September, 2013 payable in October, 2013. Yesterday on 09.10.2013 at about 12.50 P.M, I found time to visit the Puri office to find only a cashier present in the office. I stated him the facts and showed the receipt. He refused to see or hear anything as he stated to be only a stop-gap arrangement for some other employee and was not in the know-how of any matter concerning the office. Being asked about the concerned employee to listen to my woes, he stated in a very verbose and indifferent tone that the employee concerned will turn up at 03.30 PM or 04.00PM as he was away on lunch. He insisted on my revisit in the evening time despite being categorically told that I had some pressing works which would deter my revisit. Then he talked to one of his colleagues in the office who arrived of late. Of course, his indifference to me ended after seven to eight minutes of discourse with him and staying firm on his earlier refusal to me of keeping my number and advising the concerned staff on his arrival, he was generous enough to give him own name as Mr. Narayan Dora and the mobile no. of Mr. Tapas whom I was expected to contact, He was also critical of SBI officials like me which pained me because of my long relationship with SBI for more than three decades with various challenging tasks. Unable to find a solution to my problem, I spoke to the customer care unit office of ortel twice and was disappointed to be advised that my problem could only be solved by Puri office on my revisit and they had no instruction of taking up the matter with Puri office. In the above back-drop, I expect the ortel management to take necessary steps for early mitigation of my grievances besides assuring me of best services and behavior at all times in future. With Regards, Madhab Mekap 10/10/2013