[Resolved]  Ortel, Product - Economy Plus — Unable to access product usage charges.

Address:

Odisha

Respected concerned authorities,
This querry is subjected to enquiry of ortel super economy product, monthly charges.Ortel broad-band internet connection has door step bill collection,through which charges is known to users.But if we can acess online, which gives a more authentic picture.However when tried to log in,faced problem to acess information of the same,under the column,customer care.The product is registered under the name of Mr R.C Dutta, under membership number[protected].Entering to membership column for querry is easier by typing 00134836,but the password column when typed 7836,as given by ortel from day one,is entirely invalid.When told to customer care by calling they gave a default password that is ORTEL.However typing this password is of no use,as writing in system invalid password.If password has been changed,this should be informed atleast.Since 10 months,we are not able to acess and blindly paying our charges.Many times, we feel extra has been charged,because under our scheme of payment 850/- per month,download limit is unlimited, but we feel charged more.At the earliest please send password, so that misconception gets cleared, and exact charge could be known.
Regards,
Ruchita Dutta
Membership no[protected]
Mob-[protected]