[Resolved]  Panasonic — Faulty LCD and improper service

Address:

South 24 Parganas, West Bengal

Hi,

I bought a 26" Panasonic Viera LCD Model No. TX-26LE8C from Sales Emporium, 1458, Garia Main Road, Kolkata - 700084 in July 2009. The picture transmission started to distort around September 2010 just after the warranty period of 1 year got over. I contacted the store for a service center contact and I was given phone # of Tekno Plaza, Fartabad More, Garia Station Road, Kolkata - 700084, Phn # - [protected]/[protected]. I called them and registered a complain. A personel came at my house and after viewing the condition of the LCD said that it has to be taken to their service centre. He charged me for Rs. 660.00 which I paid him instantly. The pickup of the LCD was done on 04th October 2010. Its over two months now and I have no news of my LCD. After repeated calls in the month of October they said that they need to order a internal device to check which would cost me around Rs.8000.00, they wanted a green signal from me because I need to pay for the device if the LCD works fine after installation of the device. I gave a green signal to that as well. I waited for a complete one and a half months for a response from them. I personally contacted them around first week of December and every time I call them the answer was they would check and will call back. After three such attempts and finally threatening them of going to consumer forum they called back to inform that the LCD is not working and I may need to change the entire picture panel which will cost me around Rs. 16000.00, which is absolutely ridiculous. I instantly asked them to returm my LCD as it is. Two weekd have passed since then and I have not heard anything yet from them.

The Panasonic Job Sheet Details are as follows:
Log Information: PS-100404 dated 04.10.2010
Ref - PS10092904

I am absolutely dissatisfied with the type of response I have got from the authorised service center of Panasonic. I am really doubtful on the technicians words and I believe that they are trying to make money out of me and trying to cheat me. In this competitive world I don't think any multinational company would dissatisfy a customer and hamper its future sales and relation with a customer.

I want this issue to be resolved and my complaint to be heard in the right form. Waiting for you reply eagerly.


Regards,
Partha Dey
Genpact India,
Kolkata