[Resolved] Panasonic — No Service | |||
Hello Sir, I have purchased a panasonic cube 1.5 ton ac on 26/05/2012 . I have register a complaint on 20/05/2013 regarding the ac is not cooling and fan speed is very slow and the complaint no is 099420 . After registering complaint the next day one person from panasonic service center (Sec 11 noida) came and told me that the are is no gas in the ac and he will be come tomorrow and fill the gas. the next day he did not come so i called him and he told me that next day in the morning he will be definitely fill the gas. The next day i have again waited that person whole day but he did not came. I called him lots of time but every time he told me that he is on the way . After that i called him panasonic service center manager and asked my problem and he told me that tomorrow the problem will be solved. Now one more day past and no result, so i decided to go to panasonic service center on sector 11 noida. In the evening i have reached to service center and asked my problem to the person . he told me that the person is in the area on my home and he will be reached in 30 minute there, so i have asked him the reason for the delay. He told me that he needs the approval first before filling the gas and yesterday (23/05/2013) he gets the confirmation from the company , so today in the evening your problem will be solved. So i back to my home and waiting for that person but no one is come. i called him back to the person who told me that the person is on the way but i shocked when he told me that when he told me that he can not fill the gas because company rejects the complaints. He also told me that he can not fill the gas do whatever you want. My ac is in under warranty and i am facing such kind of problem. I really very unhappy and unsatisfied with the service with the panasonic. AI also complaints to call center many times but no result. please solve my problem . Thanks & regards, Prashant Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
2 Comments | |||
Comments
Hello,
No, it is not completed yet.
This is too much . I have registered a complaint again on 26/05/2013 and again on 30/05/2013 i have received a sms of Job done.
I went to NIHONTECK service center in sector 11 regarding the job not done but the contact person Mr. Lalit behaviour is very rude.
He told me that he will not provide me service and ask me to go home.
The person working with NIHONTECH named Mr. Lalit is very irresponsible and rude .
I am very frustrated because i went there two times and every time he told me that a person will be reach to your home in the evening and when i
call him in the evening then he told me that within 15 minute one person will be there, so i waited 30 more minute.
After that i decided to go to service center again and show the Job done sms to Mr. Lalit . He told me that he update the status of the job.
Then i ask him that without any service how you can update the job status.
He ask that he can not fill the gas any how.
I am very frustrated and want to take against panasonic service center NIHONTECK.
Please provide me help.
Thanks & regards,
Prashant kumar
No, it is not completed yet.
This is too much . I have registered a complaint again on 26/05/2013 and again on 30/05/2013 i have received a sms of Job done.
I went to NIHONTECK service center in sector 11 regarding the job not done but the contact person Mr. Lalit behaviour is very rude.
He told me that he will not provide me service and ask me to go home.
The person working with NIHONTECH named Mr. Lalit is very irresponsible and rude .
I am very frustrated because i went there two times and every time he told me that a person will be reach to your home in the evening and when i
call him in the evening then he told me that within 15 minute one person will be there, so i waited 30 more minute.
After that i decided to go to service center again and show the Job done sms to Mr. Lalit . He told me that he update the status of the job.
Then i ask him that without any service how you can update the job status.
He ask that he can not fill the gas any how.
I am very frustrated and want to take against panasonic service center NIHONTECK.
Please provide me help.
Thanks & regards,
Prashant kumar
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2013
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As per the information received from our customer support team, your complaint has been resolved.
For any further assistance, please feel free to write in at [protected]@gmail.com
Regards,
Customer Support Team
Panasonic India