[Resolved] Panasonic — Panasonic THL32E5D Panel Fault / 15 Months old | |
Hi All,
I purchased a Panasonic LED Televison Model No. TH L32E5D pricing Rs. 41, 000 (Approx $670) and just after 3 months post warranty. It started displaying a thin vertical line at the middle of the screen.
The Panasonic technician after checking the product told me that its a faulty LED Panel issue and needs to be replaced by paying Rs. 17, 000 (Approx. $280). Tried to requesting them over the phone as well as emails through [protected]@in.panasonic.com but of now use. They arent interested in offering any kind of discount for a product which went faulty only after 3 months after the expiry of warranty period,
I've been persuading for the past one week asking them for a discount since Rs. 17, 000 is a high amount and I can easily opt in for a new television by paying that amount but they seem to have no mercy or any kind of willingness to help me.
On the other hand, I've read Panasonic UK and even India helping its customers replacing the faulty devices or parts free of cost even after the expiry of its warranty. Read these cases:
http://www.avforums.com/forums/plasma-tvs/752673-panasonic-th42px60-panel-fault-14-months-old.html
http://www.hifivision.com/television/31050-panasonic-st30-unrepairable-panel-fault-replaced.html
Unfortuntely, In my case all they care is to close the support ticket and display those cheesy lines i.e., "Assuring you the best services always" at their signature line.
Just wondering if there is any better solution for repairing the faulty LED Television without forking out the sum mentioned by Panasonic Support?
Regards,
Rahul Basu
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Aug 14, 2020 Complaint marked as Resolved | |
3 Comments | |
Comments
Hello Sir/ Ma'am,
Could you please update me regarding any further decisions taken from your end to help me out with the faulty panel issue of my 15 month old LED Tv? I've also tried to get in touch with you guys through Twitter (@PanasonicIndia ) but unfortunately, there hasnt been any response from that end.
Awaiting a positive feedback from Panasonic.
Thanks and Regards,
Rahul Basu
Could you please update me regarding any further decisions taken from your end to help me out with the faulty panel issue of my 15 month old LED Tv? I've also tried to get in touch with you guys through Twitter (@PanasonicIndia ) but unfortunately, there hasnt been any response from that end.
Awaiting a positive feedback from Panasonic.
Thanks and Regards,
Rahul Basu
Dear Panasonic India,
I did not receive any further feedback from you guys. While contacting on the same issue via twitter, I was informed by your team that my product is under maintenance contract with Croma and I need to contact them, which was absolutely wrong and baseless since Croma DOES NOT have any services in Kolkata till date.
Croma, in their tweet also acknowledged that they DO NOT operate in Kolkata and they dont havey any maintenance contract for my Panasonic LED Tv.
Its been a long time now and I've not received any feedback if the company wishes to help me with any form or not. Is anyone responsible from Panasonic reading this message? If yes, please reply.
Thanks,
Rahul
I did not receive any further feedback from you guys. While contacting on the same issue via twitter, I was informed by your team that my product is under maintenance contract with Croma and I need to contact them, which was absolutely wrong and baseless since Croma DOES NOT have any services in Kolkata till date.
Croma, in their tweet also acknowledged that they DO NOT operate in Kolkata and they dont havey any maintenance contract for my Panasonic LED Tv.
Its been a long time now and I've not received any feedback if the company wishes to help me with any form or not. Is anyone responsible from Panasonic reading this message? If yes, please reply.
Thanks,
Rahul
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+91 22 2230 1952
No 88, 6Th Floor, Consumer Sales Div, Spic Building Annexe, Mount Road, Guindy, Chennai, Tamil Nadu, India - 600032
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We regret the inconvenience you had to face and would like to help you resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID/ complaint number, address and contact details so that we can look into the matter.
For any further assistance, Please feel free to write in at [protected]@in.panasonic.com
Regards
Customer Support Team
Panasonic India