Passport Office - Pune — Very bad management

 
6 Reviews
India
 ushachowdary vattikuti
i got a mistake in my passport .how to change the mistake.what is the process.
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repected sir,
recently i got my passport ,but i don't know, how there is small typing mistake in my sirname ,so plz send me the process and how much time requried get it corrected.
Date 06.05.2008

Dear Sir,

My daughter and son had applied for their passport renewal after 10 years. Since march 2008 they were visiting your pune office and after 4-5 times standing in the que their application was initially accepted and then again rejected and asked for on line booking for TATKAL delivery. pl note that i have kept these accepted papers and they are with me, which i can submit to you any time.
After applying like this again they made us to visit their office 4 times keeping standing for 4-5 hours and at last by the grace of the god they accepted the papers and money for TATKAL delivery.This time they told us that the passports shall be dispatched within 4 days asper the passport law.
When after 5days the passports were not recd. they found from the net that they should approach Police for getting the verification done. In fact your officers should have asked us to do these things before accepting the passport papers.
Now even the verification was done and the papers were send to your office on 28th of April we are getting the same message for approaching the Police.
My children were shocked when one of the agent out of 5 always available there for passport work approached them and was prepared to get the work done within 24 hours for the cost of only Rs. 3000/- per passport.
We have booked for a tour and if we do not get the passports in time either we shall be forced to pay the agent or cancel the tour which shall cost me a loss of Rs. 50000/-
I request your advice in this matter ASAP as the passports must be submitted before 10th of May for visa.
File nos. Miss Radhika Talathi B 006129 Mr. Amogh Talathi B 006130
My mail address [protected]@yahoo.com

Thanks,


Shirish Talathi


-- On Sat, 5/10/08, Shirish Talathi <[protected]@yahoo.com> wrote:
From: Shirish Talathi <[protected]@yahoo.com>
Subject: Delay in passport delivery
To: rpo.[protected]@mea.gov.in
Cc: [protected]@mea.gov.in
Date: Saturday, May 10, 2008, 12:13 PM
Date 10.05.2008

Dear Sir,

With reference to my previous mails your status site is asking to meet SP of our area and Police now says that the have not recd. the file no. B006130 Amogh Shirish Talathi. As per your web site you should deliver the passport with in three working days AFTER ACCEPTING THE PAPERS AND MONEY FOR TATKAL PASSPORT. Please note that if my son can not go for the planned tour in addition to the financial loss his vacation shall be spoiled and YOU SHALL BE RESPONSIBLE FOR THIS. My son had visited your office for at least 10 times and till today the renewal of his passport is in DARK.
Do you think that i should have paid the agents sitting outside of your office and get the job done? and now if i approach him he shall demand more money as i am in badly need.

I hope that you can understand my problem and help me. Please do not neglect this mail like my all previous emails.

Thanks,

Shirish Talathi

orwarded Message: Delay in passport delivery







Delay in passport delivery
Tuesday, May 6, 2008 10:52 PM
From:
"Shirish Talathi" <[protected]@yahoo.com>
To:
[protected]@mea.gov.in
Cc:
rpo.[protected]@mea.gov.in
Date 06.05.2008
Dear Sir,
My daughter and son had applied for their passport renewal after 10 years. Since march 2008 they were visiting your pune office and after 4-5 times standing in the que their application was initially accepted and then again rejected and asked for on line booking for TATKAL delivery. pl note that i have kept these accepted papers and they are with me, which i can submit to you any time.
After applying like this again they made us to visit their office 4 times keeping standing for 4-5 hours and at last by the grace of the god they accepted the papers and money for TATKAL delivery.This time they told us that the passports shall be dispatched within 4 days asper the passport law.
When after 5days the passports were not recd. they found from the net that they should approach Police for getting the verification done. In fact your officers should have asked us to do these things before accepting the passport papers.
Now even the verification was done and the papers were send to your office on 28th of April we are getting the same message for approaching the Police.
My children were shocked when one of the agent out of 5 always available there for passport work approached them and was prepared to get the work done within 24 hours for the cost of only Rs. 3000/- per passport.
We have booked for a tour and if we do not get the passports in time either we shall be forced to pay the agent or cancel the tour which shall cost me a loss of Rs. 50000/-
I request your advice in this matter ASAP as the passports must be submitted before 10th of May for visa.
File nos. Miss Radhika Talathi B 006129 Mr. Amogh Talathi B 006130
My mail address [protected]@yahoo.com
Thanks,
Shirish Talathi



Date 10.05.2008

Dear Sir,

With reference to my previous mails your status site is asking to meet SP of our area and Police now says that the have not recd. the file no. B006130 Amogh Shirish Talathi. As per your web site you should deliver the passport with in three working days AFTER ACCEPTING THE PAPERS AND MONEY FOR TATKAL PASSPORT. Please note that if my son can not go for the planned tour in addition to the financial loss his vacation shall be spoiled and YOU SHALL BE RESPONSIBLE FOR THIS. My son had visited your office for at least 10 times and till today the renewal of his passport is in DARK.
Do you think that i should have paid the agents sitting outside of your office and get the job done? and now if i approach him he shall demand more money as i am in badly need.

I hope that you can understand my problem and help me. Please do not neglect this mail like my all previous emails.

Thanks,

Shirish Talathi

--- On Tue, 5/13/08, Shirish Talathi <[protected]@yahoo.com> wrote:
From: Shirish Talathi <[protected]@yahoo.com>
Subject: NON DELIVERY OF TATKAL PASSPORT AFTER ACCEPTING THE PAPERS AND MONEY
To: rpo.[protected]@mea.gov.in
Cc: [protected]@mea.gov.in
Date: Tuesday, May 13, 2008, 9:25 PM
Dear Sir,

Today my son went to Passport office and met asst.passport officer. He gave a set of verification form to him and asked to get it approved from Police station. The police station person refused to help in this matter. He again went to passport office but unfortunately the concerned officer was not ready to listen and understand the problem.My son was running between the two offices for whole day and nothing happened. Your office says that you have send the file to Police on 28th of April, Police says that they have not recd. it. you are not prepared to give him the details of dispatch also.Please let me know how his can be solved? My son had paid the money on 15th of April 2008 for TATKAL delivery. After paying to passport office we had planned a tour to China and paid for the same to SOTC for four people. If we do not get the passport before 17th of May for visa we shall be forced to cancel the trip and more over there shall be loss of a big amount for three.Pl note that we are not criminals and we have not even broken any rule of traffic also.We are staying in pune since 1950 and this is a simple case of renewal of passport after 10 years. I again request you to help me in this matter and issue the passport of my son before 16th May 2008 i.e. at least in THIRTY DAYS INSTEAD OF THREE.

Pl let me know whether I can get all the details under the right of getting the information?
Regards,

Shirish Talathi



.

--- On Wed, 5/14/08, RPO <rpo.[protected]@mea.gov.in> wrote:
From: RPO <rpo.[protected]@mea.gov.in>
Subject: Re: NON DELIVERY OF TATKAL PASSPORT AFTER ACCEPTING THE PAPERS AND MONEY
To: [protected]@yahoo.com
Cc: "propg" <[protected]@mea.gov.in>
Date: Wednesday, May 14, 2008, 8:56 AM
>Please refer to your email.

It may be made clear that this is not a case of simple renewal of passport.

Earlier passport was of a Minor when there was no police verification
done of the earlier passport issued.

In view of the grievance, despite not receiving the police report, the
applicant's passport will be despatched today by speed post. It will be a
short validity
passport of 5 years validity and after return from visit
abroad, the same may be submitted to this office for renewal of the
remaining period, assuming the police report is received by then.

Passport officer
Pune

Dear Sir, Today my son went to Passport office and met asst.passport


It may be made clear that this is not a case of simple renewal of passport.

Earlier passport was of a Minor when there was no police verification
done of the earlier passport issued.

In view of the grievance, despite not receiving the police report, the
applicant's passport will be despatched today by speed post. It will be a
short validity passport of 5 years validity and after return from visit
abroad, the same may be submitted to this office for renewal of the
remaining period, assuming the police report is received by then.

Passport officer
Pune

Dear Sir, Today my son went to Passport office and met asst.passport
> officer. He gave a set of verification form to him and asked to get it
> approved from Police station. The police station person refused to help in
> this matter. He again went to passport office but unfortunately the
> concerned officer was not ready to listen and understand the problem.My
> son was running between the two offices for whole day and nothing
> happened. Your office says that you have send the file to Police on 28th
> of April, Police says that they have not recd. it. you are not prepared to
> give him the details of dispatch also.Please let me know how his can be
> solved? My son had paid the money on 15th of April 2008 for TATKAL
> delivery. After paying to passport office we
> had planned a tour to China and paid for the same to SOTC for four
> people. If we do not get the passport before 17th of May for visa we
> shall be forced to cancel the trip and more over there shall be loss of a
> big amount for three.Pl note that we are not criminals and we have not
> even broken any rule of traffic also.We are staying in pune since 1950
> and this is a simple case of renewal of passport after 10 years. I again
> request you to help me in this matter and issue the passport of my son
> before 16th May 2008 i.e. at least in THIRTY DAYS INSTEAD OF THREE.Pl let
> me know whether I can get all the details under the right of getting the
> information? Regards, Shirish Talathi
>
>Dear Sir,

If according to you the renewal of my son's passport was not simple and the police verification was must then why your officer accepted the papers and money for tatkal passport WITHOUT ANY CONDITION? Even nobody from your end bothered to inform us about this. We came to know that police verification is required on your web site only, but even my wife's passport was delivered and the same remark was showing on web. After sending you emails for no. of times your people dispatched a letter on 13th of May 2008, according to the postal date stamped. In this case we had to waste lot of our time and your office people inclusive of yourself were not even ready to listen to us for more than 30 SECONDS after waiting in que for 2-3 hours. Do you think that only your time has value and all other people those who come to your office do not have any work at all? Due to such approach of your people towards common people they are forced to go to agents and pay them heavy amount.
From your office we came to know that your office did not send the file to Police and made us running unnecessarily. KINDLY INFORM ME THE DISPATCH DATE AND DOCUMENT NO. FOR FILE NO. B006130 AS NO GOVT. DOCUMENT IS DELIVERED WITHOUT NO. AND DATE.

I request you to consider this seriously and IMPROVE your services in future.
Regards,

Shirish Talathi
I have also faced a lot of problems with passport office Pune. The people in this office are very rough in behavior and the way they talk to the people is also very very bad. Above emails i have enclosed only for the information for other needy people. I 110% agree that the management in Pune passport office is not only bad but it is WORST POSSIBLE IN THE WORLD. The good looking girls are given the preference over even the senior citizens.
You can just read all the mails given below.

Date 06.05.2008

Dear Sir,

My daughter and son had applied for their passport renewal after 10 years. Since march 2008 they were visiting your pune office and after 4-5 times standing in the que their application was initially accepted and then again rejected and asked for on line booking for TATKAL delivery. pl note that i have kept these accepted papers and they are with me, which i can submit to you any time.
After applying like this again they made us to visit their office 4 times keeping standing for 4-5 hours and at last by the grace of the god they accepted the papers and money for TATKAL delivery.This time they told us that the passports shall be dispatched within 4 days asper the passport law.
When after 5days the passports were not recd. they found from the net that they should approach Police for getting the verification done. In fact your officers should have asked us to do these things before accepting the passport papers.
Now even the verification was done and the papers were send to your office on 28th of April we are getting the same message for approaching the Police.
My children were shocked when one of the agent out of 5 always available there for passport work approached them and was prepared to get the work done within 24 hours for the cost of only Rs. 3000/- per passport.
We have booked for a tour and if we do not get the passports in time either we shall be forced to pay the agent or cancel the tour which shall cost me a loss of Rs. 50000/-
I request your advice in this matter ASAP as the passports must be submitted before 10th of May for visa.
File nos. Miss Radhika Talathi B 006129 Mr. Amogh Talathi B 006130
My mail address [protected]@yahoo.com

Thanks,


Shirish Talathi


-- On Sat, 5/10/08, Shirish Talathi <[protected]@yahoo.com> wrote:
From: Shirish Talathi <[protected]@yahoo.com>
Subject: Delay in passport delivery
To: rpo.[protected]@mea.gov.in
Cc: [protected]@mea.gov.in
Date: Saturday, May 10, 2008, 12:13 PM
Date 10.05.2008

Dear Sir,

With reference to my previous mails your status site is asking to meet SP of our area and Police now says that the have not recd. the file no. B006130 Amogh Shirish Talathi. As per your web site you should deliver the passport with in three working days AFTER ACCEPTING THE PAPERS AND MONEY FOR TATKAL PASSPORT. Please note that if my son can not go for the planned tour in addition to the financial loss his vacation shall be spoiled and YOU SHALL BE RESPONSIBLE FOR THIS. My son had visited your office for at least 10 times and till today the renewal of his passport is in DARK.
Do you think that i should have paid the agents sitting outside of your office and get the job done? and now if i approach him he shall demand more money as i am in badly need.

I hope that you can understand my problem and help me. Please do not neglect this mail like my all previous emails.

Thanks,

Shirish Talathi

orwarded Message: Delay in passport delivery







Delay in passport delivery
Tuesday, May 6, 2008 10:52 PM
From:
"Shirish Talathi" <[protected]@yahoo.com>
To:
[protected]@mea.gov.in
Cc:
rpo.[protected]@mea.gov.in
Date 06.05.2008
Dear Sir,
My daughter and son had applied for their passport renewal after 10 years. Since march 2008 they were visiting your pune office and after 4-5 times standing in the que their application was initially accepted and then again rejected and asked for on line booking for TATKAL delivery. pl note that i have kept these accepted papers and they are with me, which i can submit to you any time.
After applying like this again they made us to visit their office 4 times keeping standing for 4-5 hours and at last by the grace of the god they accepted the papers and money for TATKAL delivery.This time they told us that the passports shall be dispatched within 4 days asper the passport law.
When after 5days the passports were not recd. they found from the net that they should approach Police for getting the verification done. In fact your officers should have asked us to do these things before accepting the passport papers.
Now even the verification was done and the papers were send to your office on 28th of April we are getting the same message for approaching the Police.
My children were shocked when one of the agent out of 5 always available there for passport work approached them and was prepared to get the work done within 24 hours for the cost of only Rs. 3000/- per passport.
We have booked for a tour and if we do not get the passports in time either we shall be forced to pay the agent or cancel the tour which shall cost me a loss of Rs. 50000/-
I request your advice in this matter ASAP as the passports must be submitted before 10th of May for visa.
File nos. Miss Radhika Talathi B 006129 Mr. Amogh Talathi B 006130
My mail address [protected]@yahoo.com
Thanks,
Shirish Talathi



Date 10.05.2008

Dear Sir,

With reference to my previous mails your status site is asking to meet SP of our area and Police now says that the have not recd. the file no. B006130 Amogh Shirish Talathi. As per your web site you should deliver the passport with in three working days AFTER ACCEPTING THE PAPERS AND MONEY FOR TATKAL PASSPORT. Please note that if my son can not go for the planned tour in addition to the financial loss his vacation shall be spoiled and YOU SHALL BE RESPONSIBLE FOR THIS. My son had visited your office for at least 10 times and till today the renewal of his passport is in DARK.
Do you think that i should have paid the agents sitting outside of your office and get the job done? and now if i approach him he shall demand more money as i am in badly need.

I hope that you can understand my problem and help me. Please do not neglect this mail like my all previous emails.

Thanks,

Shirish Talathi

--- On Tue, 5/13/08, Shirish Talathi <[protected]@yahoo.com> wrote:
From: Shirish Talathi <[protected]@yahoo.com>
Subject: NON DELIVERY OF TATKAL PASSPORT AFTER ACCEPTING THE PAPERS AND MONEY
To: rpo.[protected]@mea.gov.in
Cc: [protected]@mea.gov.in
Date: Tuesday, May 13, 2008, 9:25 PM
Dear Sir,

Today my son went to Passport office and met asst.passport officer. He gave a set of verification form to him and asked to get it approved from Police station. The police station person refused to help in this matter. He again went to passport office but unfortunately the concerned officer was not ready to listen and understand the problem.My son was running between the two offices for whole day and nothing happened. Your office says that you have send the file to Police on 28th of April, Police says that they have not recd. it. you are not prepared to give him the details of dispatch also.Please let me know how his can be solved? My son had paid the money on 15th of April 2008 for TATKAL delivery. After paying to passport office we had planned a tour to China and paid for the same to SOTC for four people. If we do not get the passport before 17th of May for visa we shall be forced to cancel the trip and more over there shall be loss of a big amount for three.Pl note that we are not criminals and we have not even broken any rule of traffic also.We are staying in pune since 1950 and this is a simple case of renewal of passport after 10 years. I again request you to help me in this matter and issue the passport of my son before 16th May 2008 i.e. at least in THIRTY DAYS INSTEAD OF THREE.

Pl let me know whether I can get all the details under the right of getting the information?
Regards,

Shirish Talathi



.

--- On Wed, 5/14/08, RPO <rpo.[protected]@mea.gov.in> wrote:
From: RPO <rpo.[protected]@mea.gov.in>
Subject: Re: NON DELIVERY OF TATKAL PASSPORT AFTER ACCEPTING THE PAPERS AND MONEY
To: [protected]@yahoo.com
Cc: "propg" <[protected]@mea.gov.in>
Date: Wednesday, May 14, 2008, 8:56 AM
>Please refer to your email.

It may be made clear that this is not a case of simple renewal of passport.

Earlier passport was of a Minor when there was no police verification
done of the earlier passport issued.

In view of the grievance, despite not receiving the police report, the
applicant's passport will be despatched today by speed post. It will be a
short validity
passport of 5 years validity and after return from visit
abroad, the same may be submitted to this office for renewal of the
remaining period, assuming the police report is received by then.

Passport officer
Pune

Dear Sir, Today my son went to Passport office and met asst.passport


It may be made clear that this is not a case of simple renewal of passport.

Earlier passport was of a Minor when there was no police verification
done of the earlier passport issued.

In view of the grievance, despite not receiving the police report, the
applicant's passport will be despatched today by speed post. It will be a
short validity passport of 5 years validity and after return from visit
abroad, the same may be submitted to this office for renewal of the
remaining period, assuming the police report is received by then.

Passport officer
Pune

Dear Sir, Today my son went to Passport office and met asst.passport
> officer. He gave a set of verification form to him and asked to get it
> approved from Police station. The police station person refused to help in
> this matter. He again went to passport office but unfortunately the
> concerned officer was not ready to listen and understand the problem.My
> son was running between the two offices for whole day and nothing
> happened. Your office says that you have send the file to Police on 28th
> of April, Police says that they have not recd. it. you are not prepared to
> give him the details of dispatch also.Please let me know how his can be
> solved? My son had paid the money on 15th of April 2008 for TATKAL
> delivery. After paying to passport office we
> had planned a tour to China and paid for the same to SOTC for four
> people. If we do not get the passport before 17th of May for visa we
> shall be forced to cancel the trip and more over there shall be loss of a
> big amount for three.Pl note that we are not criminals and we have not
> even broken any rule of traffic also.We are staying in pune since 1950
> and this is a simple case of renewal of passport after 10 years. I again
> request you to help me in this matter and issue the passport of my son
> before 16th May 2008 i.e. at least in THIRTY DAYS INSTEAD OF THREE.Pl let
> me know whether I can get all the details under the right of getting the
> information? Regards, Shirish Talathi
>
>Dear Sir,

If according to you the renewal of my son's passport was not simple and the police verification was must then why your officer accepted the papers and money for tatkal passport WITHOUT ANY CONDITION? Even nobody from your end bothered to inform us about this. We came to know that police verification is required on your web site only, but even my wife's passport was delivered and the same remark was showing on web. After sending you emails for no. of times your people dispatched a letter on 13th of May 2008, according to the postal date stamped. In this case we had to waste lot of our time and your office people inclusive of yourself were not even ready to listen to us for more than 30 SECONDS after waiting in que for 2-3 hours. Do you think that only your time has value and all other people those who come to your office do not have any work at all? Due to such approach of your people towards common people they are forced to go to agents and pay them heavy amount.
From your office we came to know that your office did not send the file to Police and made us running unnecessarily. KINDLY INFORM ME THE DISPATCH DATE AND DOCUMENT NO. FOR FILE NO. B006130 AS NO GOVT. DOCUMENT IS DELIVERED WITHOUT NO. AND DATE.

I request you to consider this seriously and IMPROVE your services in future.
Regards,

Shirish Talathi
TO,

PUBLIC RELATION OFFICER,



RESPECTED SIR,

MY NAME IS VIKAS G BHAVSAR. I HAVE SUBMITTED MY PASSPORT DOCUMENTS ON 9TH APRIL 2008 FROM AHMEDNAGAR & I HAD A POLICE ENQIRY ON 14TH JUNE 2008.MY FILE NO IS PNEZ 64078608 AND GROUP Z .WITH REFRENCES TO THESE DATES, I GOT A LETTER FROM PUBLIC RELATION OFFICER (PUNE) POSTED ON 2ND JULY 2008 AND RECEIVED 11TH JULY2008. SINCE MONDAY 14TH JULY I AM CALLING THE RESPECTIVE PUBLIC RELATION OFFICER (PUNE), BUT NOBODY IS RECEIVING THE PHONE SOMETIMES IT IS ENGAGE AND AFTER NOBODY BOTHERS TO RECEIVE THE PHONE. THIS IS VERY IN CONVIENINT FOR ME.SINCE I AM WORKING MEN AND FOR WITHOUT ANY INFORMATION AND REASON I WILL HAVE TO GO PASSPORT OFFICE UPTO PUNE.

SO I WANT TO MAKE YOU AWARE OF THIS SITUATION. I WILL BE THANKFUL IF YOU HELP ME IN THIS CASE.

YOURS HOPEFUL,
Vikas G Bhavsar
vikas.[protected]@igate.com
iGATE CLINICAL RESEARCH, POWAI, MUMBAI.

AHMEDNAGAR DIVISION.

Passport Office Pune — Passport Office Pune is in pathetic condition

The passport office of Pune is in pathetic condition. The space simply is over-overcrowded. There is no enough space to stand. You will find one person per sq.feet, trying somehow to get to the counter. The counters are not enough, the queue is long. For the appointment at 10 am, there are 500 people standing since 7 am in the que outside under the scorching sun without no water or food available nearby, They won't allow the applicants to go in merely for want of space and are trying to maintain somehow some order. If you are in the queue, you will not believe that you are in the high tech era of twenty first century and in the city of Pune metropolitan. Poor guys who are aspiring to go abroad, wish to somehow get through this hassle somehow and take oath not come back to India, if they could make outside. No public leaders are interested to take a note and do something. The sufferers are Citizens of India.

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