Pearl Honda — VERY BAD SERVICE

Pearl Honda is infamous for its disinterest in customer's interest, by virtue of their attitude towards customer complaints which are never addressed and, ofcourse, they deliver a pathetic and costly service. Their partnership with sub-vendors (e.g. United India Insurance) to provide insurance services fails miserably - United India Insurance never cared to come over for damaged car inspection to be repaired under insurance cover - and I waited for 6 days for their Insurance surveyer to come from United Insurance with my car waiting in Pearl Honda workshop. The United India Insurance person deputed in Pearl Honda said that he can't do much - he has already raised the request to send the surveyer. While I have decided not to go to United India Insurance for any future insurance coverage, I'll not go to Pearl honda any more for any kind of service / repairs or for any new product at all, looking into the kind of service they get for customers through their partners. Ofcourse, they do call up religiously few weeks after your visit, to check if the customer is happy or frustrated, but they never return with any corrective action - probably because they would decide basis customer feedback, if they shall keep this customer visit data in their database for Honda to audit later on and avoid Honda to even discover their lack of performance and poor customer orientation. My every visit to Pearl Honda, in last 2 years of owning VTech, has met with equally high level of frustration and disappointment...

Its a caution to all Honda Customers to avoid Pearl Honda as much as you can...