[Resolved]  Philips Water Purifier — WATER PURIFIER NOT FUNCTIONING

Water purifier purchased on 18.07.2008 from Metro Kukatpally, Hyderabad Outlet and the same was installed at our office on 20.07.08 at the following address:

#8-2-408, D-3, Sri Krishna Apts.,
Road No. 6, Banjara Hills
Hyderabad - 500 034, Andhra Pradesh

Phone No. 23352580, Mobile No. [protected]

This is not functioning and requires immediate attending.

Pl. contact on Phone No. 23352580, Mobile No. [protected]
Contact Preson: Venkatesh

I have bought Philips water purifier on 21Feb 09. Initailly it was working fine, but from last 10th of July 09, machine is not working, so we are not getting water.

I talked to the customer care in the number [protected] for 3 to 4 time, but any action has not been taken yet. Now I feel so bad that why I went for philips instead o[censored]rekafobs.

Can I expect any thing from Philips company or I need to go to consumer fourm.

The Phillips company seems to concentrate only on sales and not on the customer care section as we have not been able to procure the replacement cartridge for the last 1 month and there seems to be no urgency on part of the company to see if the cartridges are available with their authorized agents or not.The best part is that the purifier stops after the filter cartridge has expired and there is no flow of water and how does the company explain the shortage of replacement cartridges for such a long time. There is only one authorized agent in the whole of Hyderabad and the staff does not know when the replacements are scheduled to come.Is there anyone in the company listening?????????

We baught a Water Purifer in Oct 10 2007. Now Purifer is not working functionally water come as drop by drop. Light is also blinking. Our model number is WP3990. its a warranty period I register complaint in Ernakulam Office Complaint number is 1271. They told that the techinicians wiil come in Next week ie.15 sep 2009. Today also call Ernakulam Office but no respondse they dont take phone. Sometime it will ringinig and sometimes the number is busy. Please help me.

I bought a Philips water purifier on 23-05-09, against JS no-JAsn[protected], reg. no.-123278. We are total 3 in my family. First filter changed on 08-10-09. Now it is down again. That means Rs 600/- in every 3 months. Think about it’s performance and circulate it to all.

I would like to request to all future buyers of water purifier, they should think about performance not the price as I did. Please dont repeat my mistake. Even I dont know how much money I have to spend yearly to save my initial investment. Its totally "FALTU" product. Particularly in Durgapur, the sales counter they chose also a grandson of maharaja.

Dont rely on Philips water purifier 3000 lit. story. Our average water consumption 10-12 lit/day, so monthly 360 lit. and 1080 lit. in 3 months. After that it is not working, so Rs.600/- for 1100 lit. That comes Rs.0.545/- per lit. of so called pure water.
AGAIN THINK THEN AGAIN,

I also have similar complaint. The Philips water purifier stopped working a year back. The service engineer couldn't repair it. Thus they gave me new piece. This new piece is also not working now. The service engineer came but thought that filter change will solve the problem. But there was nothing wrong with the filter. After that day he did not come back whenever we call they say sorry and we will send immediately but no one comes.

All readers DO NOT BUY Philips water purifier. Who have already bought please throw it in garbage and buy the Aquaguard. Philips people are not worth trusting.

Philips — non functioning of water purifier

Sir,
I am very unpleasant to sent you this complaint because I am several time ago also complaint to your customer care regarding non- functioning of the purifier. As earlier the co. is sent a representative to my address for the correction of the fault in the purifier and replaced the candle in the system. but only after two day the problem in purifier start again i.e not give proper water(purified water).then I again contact your customer care for the problem and they told me that they send their technical person to the may address to the very next day but on the next day the no representative is arrived at my address till date in due course I am several time contact customer care they always give promise to send their representative but all the complaint not heard properly and no person from the company is arived till date to my address. therefore I have to purchase the water from the market for my daily consumption further it is harm me finacially.

MY coplaint No is 710824 lodged on 12/11/2011
It is requested to kindly look in to the matter as it harm the image of your company as well as faith of the customer in your co.
vivek Kumar Jaggarwal
Contact No.[protected]