[Resolved] Pigeon Gas Stove — VERY POOR QUALITY AND VERY POOR AFATER SALES SERVICES FROM DEALER
I have visited your baroda/Vadodara dealer M/s. Lilaram Manomal & Sons for gas stove. I bought it last year, I still have the warranty card with me. There is a leakage problem and it is very critical situation to use it. I personally went to the store again on Friday and booked compalint. They took it on a very rough page and rudely told me that the repair team will appear at my home on Sunday as they work only on Thursdays and Sundays. I believe they do not have proper staff to even talk to customer.
Firstly, they neglected me by saying come next day and complain over the phone. Well, I tried to book complain over the phone but when I did not receive proper answer, I personally visited the store and they were talking as if I am an unwanted customer who visit the store.
I do not understand why I should come back and forth to book the complain. I explained the critical thing about the situation that the gas is leaking very much. They said our repair team will come and see on sunday. I called them just before few minutes and they talked with me in absurd manner and HUNG UP THE PHONE. Moreover, they said do whatever you can but we will not support. I am afraid I am not a hard customer but now onward I will never ever buy a thing from PIGEON brand as I am convinced that you do not have proper network to provide after sales service and customer are in no man's land. Well, I want to book this complaint in consumer court and want PIGEON to take some action against such a DEALER who does not believe in customer service or after sales services. It is really a foolish answer given to me that the repair man will come to my place on TUESDAY and hung up the phone!!!
I do not understand now where to go for repair of my gas stove. I think I should buy a new one from some other brand (Definitely not PIGEON).
It is really a ridiculous answer and services given to me. I feel I am big time let down by the Dealer and their staff.
Please do the needful to save my family from an accident.
the company email id is not accepting emails. I sent email to [protected]@pigeonchennai.com and I was not able to send as it gave me failure notice
Complaint marked as Resolved Aug 14, 2020
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