[Resolved] Poorvika Mobile Store Thirumangalam — Worst experience with poorvika mobiles – thirumangalam branch | |||
Worst experience with poorvika mobiles – thirumangalam branch I got a new sony ericsson xperia 10 mini mobiles from poorvika mobile world at thirumangalam. and this is not the first mobile we are purchasing from that particular mobiles branch. we have already got 7 mobiles from the same store and branch, and every time we go there the sales person was mr. pandian. his attitude towards the customers made us go there again and again. But this time poorvika made us regret ourselves for going there. i ve spent 12000 bugs to get sony experia mobile but the person who was in the cash counter treated us as if he gave the mobile for free. There was a software problem in the handset immediately after the next day of purchase. when we approached poorivika mobiles just to know what the problem was since we never expected any fault in a brand new mobile. the way they treated us and their urge to get us out of the store was really frustrating. especially the person who was in charge of the shop and who was in the cash counter, doesn’t know even the meaning for the word ‘empathy’ ‘customer service ‘. his language and rude approach towards the customers was just not tolerable. this is the worst possible customer service we ever had in our life time. and one thing we noticed that in the recent times, whatever brand or mobile we purchase from that branch is faulty, but the same models of mobiles which our friends got from other shops were working fine. but we thought it was our bad luck (credit to mr. pandian who managed to convince us to think so) that our mobiles didn’t lasted long until our last visit to poorvika. so my strong recommendation is that please don’t go to poorvika mobile store, thirumangalam. Was this information helpful? | |||
Mar 19, 2017 Complaint marked as Resolved Verified Support May 12, 2016 Poorvika Mobiles Customer Care's response Dear customer, We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in. With Regards. Manager - Customer Care. | |||
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Here comes another big cheater, Sony Ericsson!!! after their intial check up they couldn't find out the exact problem so they tried to put blame on me by saying, it could be because of liquid spoil. Finally they agreed to send my compliant to higher level which I dont think will work out. Even they agree to service the defect I will have to surrender my phone to them for 3 to 4 days. Lot of time I have watsed for this issue. After spending a good amount of money we are in a country where we are unable to own a good product in our hand. Its Sony ericsson produced a defective product; why customer has to suffer!! there are no proper laws in this country for consumer to take this kind of issue.
I will never go for Sony Ericsson product and Poorvikka mobile Store. I know losing one customer is not a big deal for you. But I will try every effort to stop pepple buying Sony ericsson product and in Poorvikka mobile store. Even I change 10 customers mind it is big win for me.