[Resolved] Poorvika Mobiles — money not returned and harassment | |||
I have gone to poorvika showroom next to guduvanchery bustand to purcahse a nokia dual sim mobile, i asked for nokia basic dual sim, the sales guy showed the mobile and also showed the karbon and other nokia which i not asked, i have seen the models and finally choose for the nokia basic dual, i asked for the different colour ,the sales guy taken the nokia single sim mobile which was blue and told yes its available and finally i told to bill. reaching my home i seen the mobile which was single but my requrement is dual what he is dual but finally packed is single sim mobile . i purchased it 1200rs ,the same time i returned to shop for return the mobile,but they wre closing the shop and to appear on 7th may i gone at 11 am around for exchange but the sales guy not accepting his and blaming and harrased me, and finally he told to check with manager and to come back on 8th ,so i reached finally they tend to change the mobile, i asked for the mobile price for 1300rs for nokia 101 they were not accepted or else i asked to repay my money they not even did that. and my money is till with them. can any action to be taken to get my money back... Thanks and regards Anandh [protected]/[protected] Was this information helpful? | |||
Mar 21, 2017 Complaint marked as Resolved Verified Support May 11, 2016 Poorvika Mobiles Customer Care's response Dear customer, We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in. With Regards. Manager - Customer Care. | |||
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+91 44 4399 9970
+91 44 4266 6666
Admin Office No. 30, Arcot Road, Kodambakkam, Chennai, Tamil Nadu, India - 600024
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My experience with Poorvika Mobile was totally opposite of what you encounter. If you go to buy any mobile from any shop they won't show you only one but several other cell phones which they think might be better for you & which could be in your budget. So, if they were showing you some other cell phones then I think it is common in every other store.
And regarding to your harassment story, I'd prefer that you talk to the manager of that store. Because I never heard that any sales guy will harass any customer. I still go & purchase cell phone from poorvika mobile store & I recommend it to many of my friends & relatives.
Thanks.