[Resolved]  Poorvika Mobiles — Not proper response......

Address:

Vellore, Tamil Nadu

Dear Sir,

I have given my Blackberry device for service at Poorvika Ambur Branch for Charging Connector problem on dated 19/05/2013

Model No. Blackberry 9860 Torch
IMEI No. [protected]
Poorvika Service Job Sheet No. 13202

I have asked poorivka if they can give back rectified on the same day, Technician Name Mr. D. Tamil and others at the showroom assured to give on the same day evening (19/05/2013).

When I called at 7.00 pm on 19/05/2013, I have been informed by their technician Mr. D. Tamil that the problem is not fixed it will be ready by next day 20/05/2013.

On 20/05/2013 around 11.30 I received call from your above technical person saying it take 2 more days to fix the problem. I requested him to return same as it is so that I will go and fix the problem in any authorized Blackberry service outlets at chennai. He assured me to give on 21/05/2013 without fail.

As your aware that Blackberry is mainly used by Working professional for Email Communication and I have been registered with Factory Email ID so as to reply our company International customers immediately. I am pressurized and in mental agony with work load for not catching up email due to non-availability of the device which is under service in your esteemed concern.

On (21/05/2013) I was not answered to my call even after several attempts and I myself traced new Ambur Poorvika No and when I called I received a reply from other service person that Mr. Tamil has gone for meeting and I have not proper response. I asked them to give atleast a standby. No response.......

Today (22/05/2013) after my several attempts to calls, I got an info that my device is at Chennai Service Center and once they complete the trouble shoot they will send the device through courier. And even they added that it has been flash ( at time of handing over my device I particularly asked your technical person that should I take back up. He replied it is only charging connector problem no need of it). Now all communication datas are completely damaged. How I should retrieve them back ??????.

What sort of answer I should give to my international customer..... since I don't have standby device to reply them spontaneously....

What sort of Service Poorvika provide to customer where the showroom is newly opened at Ambur Town......

PLEASE PLEASE IF YOU DON'T HAVE PROPER TECHNICAL PERSON DO NOT OPT FOR SERVICE TO THE CUSTOMER

Also my device given is not for experiment at your service center I have given for only problem which needs to fixed....

Please do not under-estimate technicality of the product......

Give proper response to your valuable customer. Because if you people don't care of them, for sure your competitor will take care......

When can I get my device back??????????????????????

Thank you

Best regards
Shafeeq

Mobile # [protected]