[Resolved] Poorvika — Poor customer service and not responding to my complaint

sandhya gopalan

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu

I bought a s3 recently from poorvika.. Within 5 days, i found few defects in my phone. They asked me to go to samsung service center, which i did, only to realise that they are of no help. I again called poorvika and told them lik i dint get a proper response from them. So, they said give your mobile to us, we ll help u. From then till now, i dint get my mob back from them, no proper response, they don call n inform me what is happening. And finally they said they wont give me a new piece and they ll definitely give my phone back but till now they dint. I m fed up callin them n number of times. Its a mental torcher for me.

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Mar 28, 2017

Complaint marked as Resolved

Verified Support

May 11, 2016

Poorvika Mobiles Customer Care's response Dear customer,

We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.

With Regards.
Manager - Customer Care.

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Comments

suryavshetty

from Mumbai, Maharashtra

Hi Sandhya,

It seems the people who are not giving your mobile phone back is not Poorvika but Samsung service center. Like you said, you found some defects in your phone & Poorvika Customer Service told you to go to Samsung Service Center & there they took your mobile for repairing but not given back yet. It means you should complain to samsung & not to Poorvika people. I hope you understand the issue is not from poorvika but from samsung.

I hope it helps.

Thanks.