[Resolved]  Postpaid Airtel Connection Plan 299 — for last one week i am facing problem for non-connecton 'SIM Registration Failed

Hi Rupali,

Thanks for writing so much on “value our association with Airtel” but my problem is still there. When I this SIM in other mobile but still it says ‘SIM Registration failed’ for 5-7 days I am facing problem. I could not understand how express my helplessness to Airtel Customer Services executives. I contacted in shop in Delhi for this problem but he says you contact to 121.

I thought Airtel is the Best but sorry to say that this is my last reminder to you if you are in position to rectify my problem then ok or advise me to whom I should contact otherwise please disconnect my connection and send my last bill, so I can say goodbye to Airtel (the brand I like most but I am helpless to continue).

Regards,

KK Acharya
Finance Manager, Heidelberg Cements AG,
Infinity Tower C, Gurgaon

[protected] (presently not working, you will hear the msg as switched off)

Cell [protected] ( my office no., a corporate connection)

________________________________________
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Tuesday, December 25, 2007 4:00 PM
To: kk.[protected]@mycem.in
Subject: Your Airtel Mobile (#[protected]) [REF:[protected]]

Dear Mr. Acharya,


Thank you for contacting Airtel contact centre.

This is with reference to your email regarding SIM registration for your Airtel mobile [protected]. We apologize for the inconvenience faced by you.

We wish to inform you that your Airtel mobile is well connected and activated from our end with effect from 8 December 2007.

Kindly note that when you are in out of station then roaming facility was not activated on your Airtel mobile so you faced this problem.

We realize that this situation must have greatly inconvenienced you. We are a customer centric organization and as such would want every interaction you have with us to be a pleasant one.

As your service provider, it is our endeavor to provide you with the best services possible towards building a long and trusting relationship. We value your feedback as it gives us a chance to improve our services and are glad to have a chance to be of any assistance to you. We value you as our esteemed customer and look forward to a long and fruitful association with you.

As a service provider it is our unchanging effort to build a better relationship with you. We believe that the key to your service satisfaction is adding value to a relationship that is continual and long lasting.

Further, for more information you may visit our website www.airtel.in.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

We value your association with Airtel.


Regards,

Rupali Sahu
Customer Services
Airtel


---- Original Message ----

Dear Mr. Jagjeet Singh,

I have received duplicate SIM long back but did not use as I got my mobile
after receiving call details I contacted to the concerned person. And then
I requested for activating the old SIM and they did it but last 5/10 days I
am getting problem in connectivity some sim registration failed, no network
etc. last week I was out of station for vacation and I have badly needed my
mobile but it was useless and we took some one?s mobile for use. Why this
is happened I could understand it. I have wasted 112 rupees for contacting
your service persons. 10 minutes to take to contact your concerned person
and I have no other mobile.

Kindly see my bills which are more than 1500 per month average for last 10
months but they have no respect for me to take care of this small problem.
If this problem is repairable to your end then ok otherwise please
disconnect my mobile connection and I will go for other service provider
(but it will be very unfortunate for me to give up ?Airtel?)

You know I have one office no. [protected] which is a corporate number and
when I call from this number they simply disconnect the number and say ?its
corporate no. we can not attend you call from other number or landline
number?, it means I should go to market and call from STD booth and I did
it and paid Rs. 112/- which please be reimbursed me. Honestly speaking,
because of your service network and responses from your executives I have
taken one VODA phone, which I do not like because of its British Brand, the
people who destroyed Indiaand made it Gulam.

Please tell me how you value my association with Airtel ?


Regards,

KK Acharya

[protected]