[Resolved]  Postpaid — billing address not changed

Hi,

In the month of Oct 2008 I was charged for personal billing account & now I have been charged as corporate plan.


Please refer the mail below & note down my complaint.



On receiving this mail I had been to Vodafone gallery in Mira Road, met Executive there (Senorita) asked whether the number can be continued & change it to personal plan (299) she said yes.



On Sep 27, 2008 I handed over the Ration card copy and I was told by Kanchan & Mamta Kurul (Vodafone Mira Road) that the plan will be changed to personal plan.



On Oct 14, 2008 when I checked with the same Mira Road Vodafone gallery I was informed that the plan is individual plan but produce electricity bill same day Electricity bill was handed over to Amar & Mamta (Mamta told me you can take the bill from website).



On Nov 08, 2008 when I checked with the same Mira Road Vodafone gallery they told me it is not done and will do at the earliest.



On Nov 17, 2008 when I checked with the same Mira Road Vodafone gallery the executive Preeti told me that it is not done and don’t know why.

In the evening Preeti called me and informed me that I need to produce a letter from my earlier company letter then only it will be changed on my address.



In between I went to Hypercity, Malad Vodafone gallery and informed the same matter.



Why is that I am being misled always it is most unprofessional attitude and not expected from Vodafone.



Please let me know what should I do to get my bill on my postal address and in case if I am not receiving what should I do & is anybody in Vodafone listening or just giving false excuses IN THE MOST UNPROFESSIONAL WAY ????



I hope to get a favourable reply or do I need to cancel my number and go for any other service provide as you are not able to get a small address change done.



Regards,



Vinod Nair





Dear Reena,



Request you to kindly send another mail as earlier you had sent as the unprofessional people has asked me give a letter in CBRE letter head which earlier also I think you have not given, please do help in this issue or advise if I need to take a letter from your side.



Regards,



Vinod Nair









From: Reena Sajesh [mailto:reena.[protected]@cbre.com]
Sent: None
To: vodafonecare.[protected]@vodafone.com; 'Vidya Nair'
Cc: 'Nair, Vinod (MSAS - Corporate Svcs)'; [protected]@rediffmail.com
Subject: [protected]-Vinod Nair



Dear Vidya,



This is to bring to your notice that Mr.Vinod Nair – [protected] will be leaving CBRE on the 26th of September 2008 . We will not be liable for any of his mobile bill payment after that period .



If he requires, he may change his address / scheme . We do not have an objection to his continuing with this number.





Thanks & Regards,



Reena Sajesh | Office Manager

CB Richard Ellis | Administration – India

#5, 3rd Floor, Tower 'C' | Laxmi Towers |

Bandra-Kurla Complex | Bandra (E) | Mumbai 400051 India

T[protected] | F[protected] |

reena.[protected]@cbre.com | www.cbre.co.in