PureIT / Hindustan Unilever Complaints & Reviews

I bought Marvella RO 3 days back and till now i have not drunk even a drop of water out of it.
I bought this after reading the positive reviews on flipkart.
The installation person did not know any thing about the machine and he only knew how to hang it on the wall.

Once he hanged it and i started the water and switched on the light. it started leaking from all over the body, the installation guy tells he do not anything about it, call customer care bla..bla..
Not a single drop is coming from tap and the water is coming out all over from the machine body, my whole kitchen got wet due to this, and no one from the pureit visited us after complaint. they are saying some one will come.
If this is the service for new purchases , you can think what will be service after some time.

I saw one more review with the same problem today on consumer forum.unfortunately i missed this before the purchase.

http://www.consumerforums.in/want-refund-for-pureit-marvella-ro

Hi,


I had bought Pureit Classic on Sunday morning 29-Jul-2012.


Which comes out to be faulty and for that I registered a complain on 29th morning itself.


Now since than I have been calling every day (Its already 5 days now) and your call center guys promise me every day that the technician is going to visit today.
This is not happening and I pissed of your service, I buy a brand new water purifier for 1200 RS and it is faulty and there is no one to give me service for 4 days now.


Today I spoke to the senior twice and they promised me or i would say they gaurentee me that i would not have to call them again and the service would be done today.


Since no one came today also to attend the problem, I demand you to give back my money back and take your purifier back.
Failing to do so, I would register complain in the consumer forum.

Harsh Doshi [protected]@gmail.com

Respected sir,
The Hindustan Unilever Ltd. distributor Sai Vyanketeshwara Corporation is not good provide service to the market.He service is very dirty.Also relation of the market os not good.The return charges is very high.The person always not working with all people,
I have request HUL comapnies to cancle the distributionship for the particuler person. This person always can not change in future.The HUL IS BRAND IN THE MARKET,Please this person cancle the delership.Please check the market.

Thankinh ypu

dear sir

I had bought 'auto fill type pure it from the co-operative stores,kalpakkam, abot 10 months before.

Now it is over flowing after filling the top tank. This may be due to the mal functioning of the float.

Kindly arrange to repair it at the earliest.

thanking you

yours truly

k.thanigairaj

after filling of 9 litres of purification water it gets leakages from bottom & middle of the chambers. I think they especially launched advanced in leakage system not in as brand value. And after complaining 2 times & 3 follow ups than also they are not responding on this issue. I never faced this kind of worst service from any other product till now.
And this my complaint no C[protected]. And I got every time message in my mobile your complaint is attended & give ur feedback. almost more than 7 to 8 messages i received.

Hi
I order GermKill kit on 19th jul-2012 through online i received the sms with order on RFS/2008206
and service provider detail as Taj service mbl :[protected]. My purit is registered online in name of Ankur Chadda ([protected]@yahoo.co.in)

I contact the service provider and ask him to deliver it on sat (21-jul) he agreed to it.
But there was no delivery made on sat.
I kept calling him about it and he said that it will be done today.
When till 7PM it didnt delivered I called the purit helpline and logged the complaint regarding this.
They said that they will looking into and it will be delivered on saturday itself. But no delivery my whole day wasted in waiting for it.

I called the service provider he said that he will make sure that its done on sunday (22-jul-2012)
But no delivery done . I called him arounf 6pm and he started making excuses. I again call the helpline and registered the complaint.
They told and the there executive will call and the kit will be delivered today.

But no one called. and also they dont provide any complaint number to follow.
These purit people are providing useless service if they cant provide the complaint number.

I, Kuldeep Khetarpaul (0-[protected]) purchase the p water purifier "Pureit", after 6 month on 26th of May, 2012 the battery for the same was replaced by the Co. authorized dealer on chargeable basis for 1500 lits. of water for 2 1/2 to 3 months,
but it became useless just after 24 days for which the complaint has been raised at[protected] , PUREIT . They assured to attend the complaint with in 48 Hrs.
but still it is pending till now. After complaining for the same various time at the interval of 4-5 days & discussing the same with the senior level persons, they did not arrange to attend the complaint registration No. C[protected], to replace the same. Instead of attending the complaint, the SMS is being sent (each & every time) that "Sorry to inform you that the could,t trace your address", while my address in very simple and Live in the traceable colony i.e.
137/A; Sainik Colony, Sector- 49, Faridabad NIT, (HARYANA).
Now you please arrange to attend the complaint, otherwise i will not forgive and go up to the higher authority till the complaint is not being attended.
K.Khetarpaul
(0-[protected])

Hi
I am gopinath pureit consumer from chennai , i am very much satisfied by the services of Pureit team, with Sri meenakshi agencies of chennai .Happy to convey to all that i have called them for Battery replacement and within next day i have received the same .wonderful service for 2000rs product .I have an Air conditioner on its failure to function i have to wait for more than a week and till now none turned up .Great service Keep it up Pureit .My Consumer id is [protected].

Dear all,

Thank You very much for your support in addressing our issue on priority. Your prompt assistance is much appreciated & brilliant
The Service provided by anantapur Pure it service Team is brilliant; I hope no other Company can provide this kind of Service I Bet,
The Reason I am writing mail is I Gave a Call To Customer Care On Saturday & they said that Technician Will be coming on Monday Because of Sunday holiday, I said ok & but the Technician called me With in no time, & asked what is the right to visit, I said Can u come Early Morning 6.30, On tomorrow I. e (Sunday) He said yes &Came Solved My problem
This is really admirable because being an Employee I will be only available on early mornings Sundays
After all Pure it cost is 3200, But Still service is World class

Thanks again
Mabu sab
[protected]

i souvik chatterjee, purchesed a pureit water filter on 12/03/2010, initially water quality was good, at that time iwas live in durgapur(W.B), but resently i am sifted from durgapur to hirmi at chattisgarh district, now i am facing some problem regarding water, the colour & teste of water has been changed. in this place no of person suffering from jondish, so i am affried, wheather i am purches a RO system to avoid this situation or that pure it will give me helthy & testy water who will asure me? kindly solve this problem ( may be due to calcium hardness ).
my mobile no is [protected],


regards
souvik chatterjee

I have purchased pure it Auto-fill 23 litrs. classic model @ Rs.3200/- from Star Agency Salem on 13/07/2012. Auto fill New device MSBAF 00042182 is the product No. Tax invoice No.2270. Water overflow. Dealers service is very poor. please do needful

Hi Pureit Team,

I am Anand, from mallpur, Hyderabad,Andhra Pradesh.I am using the
product for the last two years ,i am fully satisfied with the product
and excellent on time after sales services. in
from ENRICHVIBES SISTYEM LSP which is presently take care of mallpur
area service, I ordered battery in the morning time around 9.30am,
I wondered they have delivered within 3 hours time .
I really appreciate hindustan unilever and very good service support .
My family is happy in using the product.My best wishes to all who work for pureit .

Thank you and keep it up

Thanks & Rgards

ANAND REDDY
[protected]
MALLPUR
HYDERABAD

DEARS PL read this.

I am J.Navateji. I purchase HINDUSTAN UNILEVER water pureit in 2011. In my city so much water problem is their. The municipal ( TAP

WATER) comes very green water in house. So much water problem in my city to drank this water. when i was purchase pureit. my problem is

slaved. To-DAY i am walking on the road. Pureit service TL. and his team. i see to. and asked the Kitt, (GKK). he taken my adress. Within 25

mints he changed the kitt (gkk). in my house.

I am so much happy for the service and to this very good company. so much happy for this. some adress to given to services team to change

the kitts.

ONCE AGAIN THANKU VERY MUCH.

NAVATEJI. J

KHAMMAM.

Water not coming. After complain some person came to home and demand from me Rs.50 for servicing.
when my Battery is normal why I give you Rs.50 for servicing? Which is your fault. Is this yours customer care???
My complain no :-C[protected] dt. 13/07/12.

I HAVE A PUREITT MARVELLA WATER PURIFIER.I HAD ORDERED A GERMIKILL KIT ON 7 JULY SATURDAY AT 4.50P.M. THEY SENT ME A MESSAGE BACK CONFIRMING THE ORDER.IT WAS WRITTEN IN THE MESSAGE THAT IF I DO NOT GET THE KIT WITHIN 72 HOURS I WILL GET THE KIT FREE OF CHARGE.THERE WAS NO OTHER MESSAGE REGARDING THE SAME .ON 10 JULY I RANG UP THE PUREITT CONSUMER SECTION AT 6.30 P. M. REGARDING THE SAME.THE PERSON AT THE OTHER END ASSURED ME THAT SINCE 72 HOURS HAD ALREADY ELAPSED SINCE GIVING THE ORDER I WOULD GET THE KIT FREE OF CHARGE.THE TECHNICIAN FROM TAJ SERVICES(MR.ANGAD) AT GORAI CAME TO MY PLACE AT 7.30 TO CHANGE THE KIT.AFTER CHANGING THE KIT HE ASKED ME TO PAY RS.650 WHICH I REFUSED.I THEN TALKED WITH HIS BOSS MR.IMTIAZ WHO REFUSED TO LISTEN TO MY COMPLAINT.I WAS ON THE PHONE FOR HALF AN HOUR BUT THEY REFUSED TO LISTEN TO ME.LEGALLY SINCE 72 HOURS HAD PASSED AFTER ORDERING THE KIT I AM ENTITLED TO A FREE GERMIKILL KIT BUT THEY REFUSE TO LISTEN TO ME.PLEASE HELP.THERE IS NO DRINKING WATER IN MY HOUSE SINCE THE LAST 3 DAYS.I HAVE BEEN ORDERING BOTTLED WATER WORTH RS.200 SINCE THE LAST 3 DAYS.WHAT SHOULD I DO FOR THIS HARRASEMENT?PLEASE REPLY.

ANAND SHROFF

My phone no. is [protected]

We are facing an issue with PureIt and have had no luck in contacting your customer care. Algae is developing very fast in our transparent chamber. We were advised by everyone not to buy PureIt but we still went ahead with it, given that it is Hindustan Lever product. Can we please have someone look into it? This is more dangerous as compared to unpurified water.

Algae develops with 2 days of cleaning.

Hello,



We purchased Pureit Marevella RO Water Purifier on Date of 7/2/2012 now we are facing problem as the water taste has been changed.we are facing these problem from past one week i have raised complaint on puriet Custmarcare twice 4/7/2012 within 24hrs wewill send technical person Cutamercare people said no one came or called and again 6/7/2012 i raised the complaint again so i requst you to send techincal people to reslove the problem. as salt water which we cant able to use from one week.

I purchased one year back Pureit Compact which was working okay but while cleaning it, an "ear-shaped" part in the middle chamber behind the battery kit broke and as a result filtration stopped. So i called the helpline to register the complaint. At first i was told that within 2 days, a technician will be sent. But no one was sent. I again called after a week and again the same thing was told. It is now almost 20 days and no one came to attend it. I am left with no other choice but to think of purchasing any other water purifier, but no more pureit again.

I got Marvella Pureit RO a month back and the product delivery from reliance was quick. The installation was quick but then the product started leaking. Customer support has still not responded after 5 complaints and their helpline is most of the time trying to convince you that they will ressolve the problem and never do.
They also mark complaints as resolved without resolving them and every time raise a new complaint which should be a worry for Hindustan Uni lever.
In short if you want a product that is worth buying then pure it is not the one. If the support is not good you should not risk spend so much money on the product.

Hi Sir,

My customer ID is [protected] for Pureit water purifier. I ordered GKK on 29/06/2012 with order number RFS/1921813. This order was forwarded to service provider: [protected] Arian Enterprises LSP service provider. While there is lot of delay for providing me GKK, today it has crossed promised 72 hrs limit also. In the meanwhile I tried reaching the dealer on given contact number in the message "[protected]", but it was always switched off. I also registered follow up complains on customer care but nothing happened. Today after one more call to customer care I finally got the call from dealer.

I told him your company policy is to provide free GKK if it has not reached within 72 hrs. He almost threatened me "I am the only dealer in this area, If you want to get GKK, pay me else you will not get it". When I asked about why phone number switched off, he told me that how can he switch on the phone number which is always ringing. So how could I connect to dealer and get the information about GKK on time.

Drinking water is absolute necessity and I am boiling, cooling and then drinking it in such hot days. HUL has brand image not only in India but every where and such dealers may ruin it.

Please take this case and help me to get it as soon as possible.

Thanks,
Akhil
Ph: [protected]
email: [protected]@gmail.com