[Resolved]  Railway Parcel Service — Railways Parcel Service Complaint

Address:

Karnataka

ear Sir/Madam,

I hope my complaint will be taken seriously and action would be taken accordingly.
I sent a Motorcycle (Royal Enfield - Thunderbird) using Railway's Parcel service from Kathgodam (Uttarakhand) station to Bangalore City Railway Station on 12th April 2011. The receipt/builty no. is 311140. The bike was supposed to go from Kathgodam R.S. to Old Delhi R.S. to New Delhi R.S. to Bangalore R.S.

Its been a week since I am inquiring about the status of my bike from concerned people in Railways, but, unfortunately, I haven't got any clear cut answers from these people. I contacted Bangalore R.S. Parcel office and a person told me that I need to go to the R.S. and look for the bike myself. Even I gave him the Builty no. he said, "saare documents lekar R.S. pahuch jaao (which is 25 KM from my home in Bangalore) aur dekh lo bike apni, hum nahi bata sakte aise". He mean I should go every day to the R.S. and look the status by myself. This was disappointing.

I then contacted Mr. Amar Singh in Old Delhi R.S. Parcel office on 17th and he confirmed me after calling him several times that my Bike is still in Old Delhi R.S. On asking why it is taking too much time to forward it to New Delhi, he said " Abhi to 4 hi din hue hain, bhej denge araam se jab bhi mauka milega" . I was shocked by hearing such words of a Government official who is not taking his job seriously, neither is concerned of the public he serves.

Mr. Amar Singh referred me to Mr. Bahadur Singh (Old Delhi R.S.) and asked me to call him on Monday 18th and get the status from him. I called Bahadur Singh on 18th and he told me that he will look and tell me on 19th. I called him again on 19th and again he told me to call on 20th and he'll update me the status. Today I called him and he said that my Bike is still in Old Delhi R.S. and they will move it forward to New Delhi or Nizamuddin R.S. today. For further inquiry I'll require to contact people in concerned R.S. of whom I do not have any contact number neither he gave me.

I don't know what should I do in this case, whom to speak and how to get my work done. I am not sure if I'll get my bike in Bangalore or not or whether its going to take a month or more.

Can you please help me out in this case and take required actions.

Thanks,
Kirti S Dangwal
[protected]
Bangalore