Railway Parcel Service Complaints & Reviews

Sir,

Kindly complaint reference No.[protected] has been closed without solve of my problem that, "I was booked my two-wheeler No.RJ-19-SQ-4320 from Vijayawada to Agartala by SC AGTL SPL train No.07030 on 30th Oct 2023, and that was required to delivered by 02 Oct 2023 at Agartala, till date not yet delivered."

Kindly look into the matter and do the needful actin please.

My name is vishwas mulik, at post - ravingaon, tal - khanapur, dist. Sangali. 415311. I have parcelled 4 packages of household articles (Rs.1.5 lack) from kathgodam to karad on 01/04/2017 luggage tkt. No.332285 journey ticket no. 94261874 but till dt. My luggage not received.in this regard i have facing meany problems. Pl. Take action immediately.
Mo.[protected]

Dear
Sir
My name is Jitendra Bahadur, Sir I Booked my motorcycle Bajaj Pulsar 150 cc black color, Registration no.( DL 3S - BV- 1641)
ENG- NO.- DHGBTA69228 AND CH- NO. - MD2DHDHZZTCA80687 On 09/Jan/2013 10:34 am From New Delhi Railway Station through Indian Railway Parcel Office, from New Delhi to Mughal Sarai JN. , the booking officer tell me that you bike will be reached in Mughal Sarai JN. with in 48 hours....

Hi, I have sent a parcel (hold hold items)from Bangalore to NJP(west bengal) throught indian railway parcel service on[protected], receipt no A146467 , by Bangalore Guwahati express Train. On[protected] , my father went to collect it but they informed that the parcel have not reach. when i cross checked with the Bangalore parcel office they told me its been dispatched on[protected]. when my father informed the same to the railway staff they told them that the parcel must have gone to guwahati as the train stop to NJP station for very less time.they told him to come again next day as they might send it next day .from Guwahati . next day again my father went to check they told its not yet come. its been more then a week and my father is going almost every day to check but they havent send the parcel back from the guwahati station. my father also complaint to the lost lugguge dept , but nothing has been done . please help me on this . its a harassment which they are doing by calling my father every day ,as railways station is very far and they dont even have any contact no where we can contact and find out for the same.

ear Sir/Madam,

I hope my complaint will be taken seriously and action would be taken accordingly.
I sent a Motorcycle (Royal Enfield - Thunderbird) using Railway's Parcel service from Kathgodam (Uttarakhand) station to Bangalore City Railway Station on 12th April 2011. The receipt/builty no. is 311140. The bike was supposed to go from Kathgodam R.S. to Old Delhi R.S. to New Delhi R.S. to Bangalore R.S.

Its been a week since I am inquiring about the status of my bike from concerned people in Railways, but, unfortunately, I haven't got any clear cut answers from these people. I contacted Bangalore R.S. Parcel office and a person told me that I need to go to the R.S. and look for the bike myself. Even I gave him the Builty no. he said, "saare documents lekar R.S. pahuch jaao (which is 25 KM from my home in Bangalore) aur dekh lo bike apni, hum nahi bata sakte aise". He mean I should go every day to the R.S. and look the status by myself. This was disappointing.

I then contacted Mr. Amar Singh in Old Delhi R.S. Parcel office on 17th and he confirmed me after calling him several times that my Bike is still in Old Delhi R.S. On asking why it is taking too much time to forward it to New Delhi, he said " Abhi to 4 hi din hue hain, bhej denge araam se jab bhi mauka milega" . I was shocked by hearing such words of a Government official who is not taking his job seriously, neither is concerned of the public he serves.

Mr. Amar Singh referred me to Mr. Bahadur Singh (Old Delhi R.S.) and asked me to call him on Monday 18th and get the status from him. I called Bahadur Singh on 18th and he told me that he will look and tell me on 19th. I called him again on 19th and again he told me to call on 20th and he'll update me the status. Today I called him and he said that my Bike is still in Old Delhi R.S. and they will move it forward to New Delhi or Nizamuddin R.S. today. For further inquiry I'll require to contact people in concerned R.S. of whom I do not have any contact number neither he gave me.

I don't know what should I do in this case, whom to speak and how to get my work done. I am not sure if I'll get my bike in Bangalore or not or whether its going to take a month or more.

Can you please help me out in this case and take required actions.

Thanks,
Kirti S Dangwal
[protected]
Bangalore