[Resolved]  Ray Ban — Faulty product

I bought Ray Ban sunglasses from GKB opticals, MG Road Pune. After a few days, the right lens came out of the frame. It thankfully happened when I was not wearing the sunglasses. I took it back to the store, they fixed it and gave back to me. In the past 9 months, the same glass has come out 8 times. I keep complaining to the store and have asked them for a replacement.

They tell me that Ray Ban sales person is not coming to their store and they say that it might take anywhere from 3-4 months. There is no one to take responsibility of a faulty product and help get replacement. When I searched on the net, there is no site where I can voice this to Ray Ban directly. I do not know whom to approach. Someone please suggest.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  30 CommentsShareTweet


I bought Ray Ban sunglasses from Optical Trader, Chennai. I am working in night shift and hardly get time to ware sunglasses. I’m using Ray Ban from last 9 yrs, however this is my worse experience, from the first day itself my sunglasses user to make “crik-crik” sound as if some is breaking. It happened many a times when I use to come out of air conditioned room into a direct sun.

One fine day I came back home and cleaned my glasses and put it back in the case, to my surprise when I took out my sunglasses next day the left glass was cracked. I went to the Optical trades and explained him every thing. He took it back and told me that he will talk to the Ray Ban marketing person to replace the sun glasses. He kept the sunglasses for 1mth and after that he told me that I need to pay for the repair, I agree to that as well. However when I got my sunglasses back the same glass came out it self. Once again I returned it back and this time he told me that it would be fixed for ever but again the same glass came out of the frame at time they were showing me the sunglass.

Now its more then five months I'm struggling to get my sunglasses back

Please suggest me what to do now !!!
I bought a Ray-Ban glass for 12000rs/. But I have missed the safety cover unexpectedly while driving. Can anyone suggest me where I can get the safety cover for my glass.
I bought Ray Ban sunglasses from Lawrence & Mayo opticals, Banashankari, Bangalore. After few weeks, the lens came out of the frame and due to that the edge for the glass got chipped a bit. I have taken the sunglass to the same branch and requested for the replacement of the chipped glass. But they have refused saying that for glass there is no guarantee and after few days they fixed the same glass and handed over to me.

I have requested Lawrence & Mayo a better hard cover for the glass for better protection but they have told me that they do not have any and the lack of good cover is the main reason for these complaints.

But after that the glass has started coming out frequently. Hence I have reduced using this glass. One day when I took out the sunglass from the cover and try to wear it the frame has broken. I have again taken the glass to Lawrence & Mayo requesting for the replacement. But they have confirmed back that they canot decide and the glass has to be sent to the company and they have to confirm. After a week or so they have called back and confirmed the company refused to accept the claim. I requested Lawrence & Mayo to give me the ref. of company person so that I can talk to them but no replay from them.

I am using the Ray-ban glass for the past 16years and I have never has any complaint. My first sunglass I have changed the arm after 15years. I do not know where to launch the complaint and I think this will be the last time I will be using Ray-ban product if this issue is not addressed.
Dear Sir,
My Three year old RayBan Glasses are ok but frame is damaged. Please suggest me nearest repair centre in near by area of Pune city in Maharashtra, India.

Thanks & regards,
Rahul Tapkir
I recently had problems with my 8 months old ray-ban, and the shop did not want to repair. Mailing to luxottica, the owner of the brand is not very helpful as they may answer after 3 weeks.

I am hoping someone will start an anti ray ban luxottica web site, hoping people will read this first.

I will no longer buy any brand from luxottica
My RayBan Glasses are ok but frame is damaged. Please suggest me nearest repair centre in near by area of patna in bihar, India.
few months back i bought ray ban aviator glasses from gkb opticals, , day i was surrised to see a crack on one of the lenses, i rushed to gkb for relacement or repair, folks there are not even intend to communicate with ray ban people, they presume and got me agreed that ray ban people take hell lot of time in solving matters..i exlained them even my glasses are in warranty period, i am ready to ay for the reair work..still i am hoeless!!!

Please check the following site for more details -
I'm posting the no. of the area manager Rayban Kolkatta, hope u get some help. Mr Nilotpal # [protected], [protected]
hai i am having sunglasses on that the name is rayban how to conform that glasses belongs to rayban company or not pls suggest me
helo sir,
i buy my glasses in jan. but its frame colour is damage.its just nw 6 monts after buy.but punjab opticls in ludhiana punjab not changing it or repairs it. i want to buy this one not changed or if not changed when why not repair.please tell me. its just 2 months i didnt find any sol. about this problem.can it be changed or repaired???
I have a singapur model of rayban but my rayban frame broken so i m not getting the proper service center and thier part in india plz suggest me from where i can get that
dear sir,
my complain about the service that is providing by rayban company i have at least 9gogle of rayban
one day when i went to the store to enquaring about the service as i am also the user of fastrack when i told them that the service with fastrack is very fine and i casually want to know about the service of rayban the shopkeeper show me a gogle which lances were broken and he told me the gogle is with me for last 3month the costomer already paid me up the money but i am feel very shamefull that i am yet to deliver him the thing the representator of the company give escuse every time and now the costomer is also start yeild at me it shows that the service is of very poor quality through nagpur so i wanted to know that if tomorrow i will in a need of a service then weather they will provide me or not secondly i want to know that if somebody wish to complain them about something or want to purchase why not they publisise the email id of their admin or marketing department along with the admin head personal emailid and marketing head personal email id they should not forget they are in service industry and complain through this webside i am not sure what shot of action is going to take place if it will for the batterment of the service then i will be happy as i personaly like the brand and we want the bast service that is the only demand we have.RAHUL SINHA MAJUMDER [protected].
This Chopra(MD Ray Ban) all bhais are ba..stard i am struggling with my gogle for more than 3 month yet it is not repair
i bought ray ban 3025 from delhi ...everything is fine expect when u r in sun the metal frame gets heated up very much cant expect such high quality glasses made without keeping such a simple thing in mind .
i have a one ray ban glass . model 3212 in which the ear pieces are broke down so plz help me where i can able to change the ear pieces in new delhi
Ray Ban has the most terrible services in India. I have decided never to buy ray ban any more.
I have tried visiting Lawrance Mayo, GKB Opticals, Shoppers Stop but they all say that the repair or Replacement will take minimum 3-6 Months.
There are cases where they are unable to get the item back from company for 9 Months!!! This shows how poor their team is.
I shed my hard earned money to buy this product and they are the worst shopping expericence i have.
To add the misery no other products other then their standard aviators are available on time and the delivery time is minimum 3 months.
So if I want sun protection in May they will deliver it to me in August Rain season.
Ray Ban should either have their Indian unit with stocks and services updated or should stop selling in India.
for me it is total BYE BYE to ray ban.
pathetic after sales services.
all the above complaints mean nothing to the company
Website has no referenc to service centers.
Dont think anyone should buy such products
I purchased a Ray-Ban Aviator model no. RB 3025, 0145 / 0025 for Rs. 3000/- from Jaggi Opticians, 6 Sardar Patel Marg, Civil Lines, Allahabad, Tel:[protected], 2425140. On December 8th 2010 I met a road accident due to which my Left Side Lens broke. After recovering from my injury I went to the above mentioned store on 19th January 2011 for new Left side lens he told me that new lens will take a time of 1 to 2 months to be received from the company. After 2 months of time I went back the store but he told that the company representative has not come so he could not get a new lens. Till today on 29.03.2011 my Ray-Ban glass has not been repaired due to worst after sale service from the company side. I also tried to search some direct contact email address or phone number of Ray ban company but could not find. Please help me if somebody is having the email address or phone number of the company. My phone number [protected] and email address [protected]
Hi friends, If you guys are ready to get your Ray Ban repaired from overseas check this out. My father bought a Ray Ban 27 years before. Its still in good condition, except the frame had become old. So I thought of fixing it with a new frame. After inquiring about various service centers in India I found that people here replace the original with duplicate lenses. So I checked online and found this website contacted them- sent a email- posed my Ray Ban and got it back fixed. Even though I spent more I am satisfied with the service. Its not much compared to buying a new one.

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