[Resolved]  RCOM — Post paid billing dispute(charging extra)

sir,
i took a reliance post paid connection[protected]CAF[protected] in DEC 207 with unlimited plan.
unlimited plan means calls made to any Reliance wire including Reliance GSM mob also were free as per plan since i had taken this connection.after 21 months i'e wef 18 Aug RCOM starterd charging @rs 1/min to the calls made on all Reliance GSM (known as SMART mob in BIHAR,JHARKHAND,ORRISA).After discussion held with RCOM customercare,RCOM Nodal Officer and RCOM Appealate Authority i was told that reliance GSM no were not charged as a goodwill gesture.now wef 18 Aug RCOM has stoppped the goodwill and decided o charge the calls @rs 1/min.
question here arises that:
1.Why I was not informed about such goodwill gesture while purchasing theis landline connection?
2.is goodwill gesture allowed between a customer and a corporate world?
3.Is RCOM empowered to implent a goodwill gesture to lure the customer and aslo withdraw the smae at its own discretion?
4.Does DOT allow such goodwill in post paid connection?
5.Does DOT transparency rule permit this type of loophole by which a customer can be duped easily?
6.Have any other co. AIRTEL,VODAFONE,HUTCH,DOCOMO,TATA implemented this type of "GOODWILL GESTURE" earlier as RCOM has done with me?
Request reply and subsequent suitable action to revert to my old free calling facilities on Reliance GSM mob also.
Anish kumar
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