RechargeItNow.com — Payment debited from my bank A/c but my Airtel Mobile not recharged

Address:Uttar Pradesh

Dear Sir,
i am RAKESH SHARMA & my Mob. no. is [protected] of Airtel., I have done the recharge process from rechargeitnow.com for Rs. 333.00, and the payment made through internet banking and the same is debited from my SBI Account but the recharge is nit yet done in my above given mobile. To solve this kind of problem i have wrote 2-3 times to [protected]@rechargeitnow.com, cc to [protected]@rechargeitnow.com, but they have not yet responded nor refunded the money to my bank a/c yet.
The order detail given to rechargeitnow.com is as follows.

ORDER DETAILS:
Merchant Site URL : http://www.rechargeitnow.com
Order Number: RA[protected] Order Received: Mar 29, 2010
Total Amount : INR (Indian Rupees) 333.00
State Bank of India Account Holder : Rakesh Sharma
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@rediffmail.com
Customer's IP Address : 218.248.65.242
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Dear Customer

The refund for your below mentioned transaction is processed today, and the amount for the same will be credited to your bank account with in 5-7 working days time:-
ORDER DETAILS:
Merchant Site URL : http://www.rechargeitnow.com
Order Number: RA[protected] Order Received: Mar 29, 2010
Total Amount : INR (Indian Rupees) 333.00
State Bank of India Account Holder : Rakesh Sharma
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@rediffmail.com
Customer's IP Address : 218.248.65.242

we regret inconvenience caused to you.

Regards
Team RechargeItNow.com
Hi,

I hv done a recharge of rs.48 on ur site but while the process was going on the techprocess site my network got some glitches and my account has been deducted with the said amount and the transaction record is not there with you. the transaction record from the bank are
Sr.No Date Description* Cr/Dr Amount
1 21/04/2010 BIL/[protected]/for tamo 48/L769_Online DR INR 48.00

My details in ur site are
subscriber id: [protected]
user id: asem.[protected]@igate.com

Please guide me. whom should i contact for this?


Thanks in advance

Regards,

Asem

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    RechargeItNow
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    303
    Pending
    0
    Resolved
    157
    RechargeItNow Phone
    +91 124 257 8200
    RechargeItNow Address
    II Floor, 4654/21, Daryaganj, New Delhi, Delhi, India - 110002
    View all RechargeItNow contact information