[Resolved]  Rediff.com India Ltd. / Canon Digital Camera A590is — Material received without Invoice and warrant card

I have placed an online order on Rediffshopping on dt.14.5.09 for purchase of Canon Powershot A590IS Digital Camera 8.0MP vide my order no. 5373426 dt.14.5.09 when I made the payment through net banking there was some problem in payment processing so I made contact their customer care number[protected] on dt.15.5.09 and explain to their (rediffshopping) Customer care executive. He said that there was some problem in processing the payment, so he suggested me it’s better if you pay by Cheque or Credit card and we (rediffshopping) reissue new order number 5374184 dt.15.5.09 for same order so I choose second option payment thru’ Credit card and he transfer my telephone to credit card payment mode option I made the payment thru’ HSBC Card no.[protected] but when I made the payment, again third time my order has changed by computer system automatically now my order number 5374190 dt15.5.09 again I made contact customer care executive and explain to the same he said no problem sir we cancelled your earlier order and continue this order but before confirm this order we need some details regarding Credit card payment, which will sent you by mail, please fill all that & forward it to us (rediffshopping). I have not got any mail by 19.05.09 on my mail ID, so again on 19.05.09 I made contact to customer care and explain the same story again to rediff Customer care Executive, he suggested me to make the payment by cheque and courier our office :

Rediff.com India Ltd.
E-Commerce Account
Ground Floor, Mahalaxmi Engineering Estate
L.J. Road No. 1
Mahim West
Mumbai 400016

He committed me that this time your order surely be execute but again forth time my order has changed, now order number of my required product was 5381726 dt.19.5.09, as per his commitment I have sent them Cheque number 786319 dt.20.05.09 after a long wait till 31.05.09 no communication made by rediffshopping regarding my cheque received or not. So on 1.6.09 again I made contact to rediffshopping customer care, I was shocked after update given by rediffshopping executive that there was no update in rediffshopping system regarding my cheque instead of my cheque has already been cleared from my bank account on dated 27.5.09, now their executive said me first I have to check our records and will get back to you but nobody respond me on my complaint at the end of the day so again on 2.6.09 I made contact to customer care with the unsolved problem but no update by their side & they are continuously saying the same statement again I made contact on 3.6.09 to customer care with same problem now they agree that they have received my cheque but still bank confirmation was pending now I made contact to their Support department, one of their Executive name Miss Subha Lakshami attend my call and she has made a new story, she is saying that sir we are sorry for delay & As the model which you required is unavailable with our vendor currently so we are offering you a new upgraded camera A480 as compensation on the same cost but I was disagree at that product and wanted the same camera A590IS 8MP with 4GB data card as compensation she said ok we will try and contact you shortly, till then I have wasted a lot of money to contact them but nobody respond me. As per Rediffshopping policy after received the payment they dispatch the material 7 to 10 working days but I have received the material on 10.6.09 after 14days, (4days late) after a lot of time contact with customer care and support department. The camera which I received by courier was without proper sealed packed, without invoice and without warranty card now again I have made contact to support department but nobody is attending my phone and mail, they have barred my mail ID now I want compensation of all my losses, time & money.

Please look into this & help me out to solve this problem.

Thanks