RediffShopping.com — non delivery of Rakhi and Sweet And No Refund

Address:

Coimbatore, Tamil Nadu

I ordered for 3 Rakhis and A sweet Box from Rediffshopping on 25/07/12. The details are below:

Order No: 7285446 Date:[protected] Order Status :Approved

Title Qty Price Delivery Status Consignment Number Courier Name
Silver Plated Rakhi 1 INR 199 Delivered28-JUL-2012 [protected] TNT

Car Rakhi 2 INR 302 Delivered30-JUL-2012 [protected] Blue Dart

Ghasitarams Mawa Peda Box 250 gms 1 INR 285 Delivered31-JUL-2012 [protected] Blue Dart

Shipping and Handling INR 50

Total INR 836

Their vendor Hilifestyles deliverd the Silver rakhi on time.

Their other vendor Ghastiram only delivered one kid rakhi and did not deliver the sweets. After shooting emails, well before August 2, reminding to deliver the remaining items, they simply added the same Blue Dart consignment number to falsify their claims of delivery.

Finally, both the vendor and the shopping portal acknowledged the omission at their end after I provided the necessary proofs. But, even after a fortnight there is no mention of the refund of INR 386 from either party.

The vendor on their part is insisting on sending the sweets now, after Rakhsbandhan is over, making a mockery of online shopping for celebrations.
They refuse to accept non delivery of a rakhi worth INR 150 despite my willingness to provide pictorial proof.

They leave me with no option but to file a complaint, not just for the refund, but to warn our shoppers to be wary of ordering goods from their site.