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[Resolved]  Reebok Shoes — Defective pasting on shoes

Dear Customer Care Officer

I bring to your notice the sequence of events which are self explanatory in eroding the confidence of a customer in reputed brand like Reebok:

I have been purchasing and using the Reebok Brand shoes including accessories for last few years with a confidence that it is the best availble brand in India. On the same pretext I purchased a shoe around one year back from one of your franchisee outlet in Kamla Nagar New Delhi.On using the shoe for the last few months one day I found that both the shoe have opened up from the pasting side.On visiting your franchisee in Kamla Nagar New Delhi and pointing out the defect I was bluntly told by your franchisee outlet that nothing could be done in absence of the Bill. My only question to your franchisee outlet was whether the bill was more important or the reputation of the company at stake, I was bluntly told that the bill is more important then anything else in absence of which the company would not entertain any claim.

After going through this very unfortunate sequence of events I have now decided not to use Reebok Brand in any form nor would I recommend this Brand to others.I would also suggest you to appoint your franchisee outlets after due diligence in order to protect your brand name and your reputation. Rigidity and Rude Behaviour of your franchisee outlet employees would only tarnish Brand Image and Reputation of your Company.


If you really feel concerned about this mail I atleast expect a reply.

Thanks
Sanjay Saigal
I-206 Ashok Vihar
Phase One
Delhi-110052
[protected]
Complaint marked as Resolved Aug 13, 2020
Complaint comments  108 CommentsShareTweet

Comments

I think this is a common complaint in Reebok shoes. I bought a reebok shoe for about Rs. 4000/- just a few months ago and to my surprise it has also come off. The upper is separating from the lower. I have been using int'l brands for the last 15 years and this is the first time I've seen such a defect. For those who might like to know I have bought adidas shoes twice before this . My first adidas shoe( 2500/-) lasted five years despite my running and tennis and my second adidas shoe(1800/-) lasted 4 years in spite of heavy duty use.This time I thought I'll try Reebok and I do not find the experience pleasant or encouraging.
After purchasing such a reputed brand one doesn't preserve the bill 'coz one doesn't expect it to have any defect requiring production of the bill. Once it is purchased from a Reeok showroom and paid for thru credit card bill is the last thing one would bother about.
If any responsible person from Reebok is reading this you can respond withs how do you propose to lay the matter to rest.
Nitin.
I was gifted Reebok Shoes but within a period of 1.5 months the net of the shoe got torn off. I am really sorry to say that the product of such big companies are not worth the value which we pay for it. If you wish I can mail you the pair of shoes.
I hope you will take the action regarding this complaint.
I bought Reebok shoe from NErul(W),Navi Mumbai , 1 yr back ,upper & lower portion of one shoe got separated ,when i given it to outlet for repair they say it cannot be repair & it is out of warranty ( 6 month warranty.) I lost trust in Reebok brand ,there is no quality check,it must be manufactured in slum type factory & pasting label of Reebok coz no good brand will have such poor quality . When excide battery offer life long warranty & They can standby it due to quality then why Reebok is offering only 6 month warranty ,apart form it when you can manufacutre shoe then why can't you repair it .

I will suggest everyone not to buy Reebok shoes. I am going to circulate this to all the contacts i know so atleast rest of people will not be vicitm of poor quality
I purchased a Reebok shoe approx 4-5 months back from your only authorised retail store in Srinagar, Jammu and Kashmir. I was shocked to see that the shoe upper has got torn where it is pasted to the lower. I am presently In Mhow, Madhya Pradesh. Will certainly contact your retail store. Hope my problem will be looked into. This is the first time in past 15 yrs that I have come across such poor quality stuff from Reebok.
I bought reebok shoes from a reebok outlet in baner, pune. Both the shoes opened up the first time i used them. i went back to the store and showed the condition. They said that it can not be repaired or exchanged because its a discounted product. i was amazed at the response. i told him that its not the case that i bought it for 5-10 rupees. i have invested a good amount of money even after discount. he said that the company doesn't change it and if we do then we will have to give it from our pocket. I would suggest everybody not to buy reebok products ever again.
hi,
i had been to one of the reebok stores at Satara Rd Pune
State Maharashtra,India.

They were offering 40% off, when i was trying some of the products. I was told not to try more product as it was on sale.
I asked I wanted to speek to the sales manager but they declined.

I moved out of the store with my friend and family and went to an Addidas outlet just opposite the Reebok store they too were offering a discount,. I made a purchace of arround Rs. 4800/-. The staff here was really great.

With such behavior Reebok has lost a customer and would be loosing few more as i would not recomment others to go at this outlet.

I have now decided not to use Reebok Brand in any form nor would I recommend this Brand to others.Please look into it to protect your brand name and your reputation. Rigidity and Rude Behaviour of your franchisee outlet employees would only tarnish Brand Image and Reputation of your Company.

Regards
Swapnil
Hi,
I have purchased one Reebok shoes just one week back from Bangalore near to Jayadeva hospital. After using just 3 days, the shoes color from side part is going. Earlier it was blue in color now it’s become white. The original shoes cost was Rs. 2900/- I got some discount and paid Rs. 2300/-
Just one day before I had shown to shopkeeper, he was giving me some explanation which was unacceptable. He was telling this color is going away so that the shoes will be uniform in color (whole white). Finally he told me to give those shoes so that he will send to Delhi.
But the question remains same “why does it happen after paying so much money"?
I am forced to say that they are selling duplicate item under Reebok banner. I am sure one day or other day Reebok management or whoever will be in big trouble.

Regards,
Nitish
hhgh
i have buy reebok shoes from muktsar punjab. the pasting of shoes open up.and the net of shoes also torned. sir a good company like reebok a brand name looks not good with these quality of shoes. what can i do.can i send shoes to company by courier.guide me .
yours faithfully
jaiajay kaura
ph=[protected]
near old bus stand kotkapura 151204
punjab
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hellow sir,
maine jan 20 2008 ko reebok store himaytnagar hydrabad se shoes purches kiya to galati se right side ke two pair liye.muze wapas karana hai.plz coll on this no.[protected]/[protected]
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This is an all too common story. Unfortunately, I have also wasted my money on rebook products. Last year I bought Rbk products worth Rs 26, 000. Except two of my shoes, all others have developed a defect. The stitching of the sweaters and t-shirts I bought is coming off. One of my shoes has developed a defect around toes after just intermittent use. Be smart and give RBK a pass.
My dear friends

I bought a canvas shoe from Vasant Vihar Adidas store. This canvas shoe is manufactured by Lakhani. The pair of shoe did not even last for 4 months in total. On making the complain to Adidas and writing mails to Adidas care... finally got a reply that the warranty is only for 3 months so nothing can be done. I have left my pair of shoes with the store and its lying with them for the last couple of months. They doesn't even bother to respond for the replacement.

This is just to save you from getting a bad product and wasting your money.

Don't buy or let buy your friends/contacts any canvas shoes by Adidas.
The shoes breaks very soon.
Its not worth spending 1200/- or 1500/- at all.
It will give you shock in just 3-4 months.
Gets unusable, breaks and tears from all sides.
And you dont even get replacements or exchange by the company.
Please spread this among our friends and save them from wasting time,
energy, money for such bad stuff.

Reebok Shoes — poor quality leading to blisters on the ankle

i recently purchased a pair of reebok fitness shoes (R 239211) 4S/8T.. HOWEVER, just after 3 days my wife could not wear them because of blisters on the ankle. i thought it could just be a shoe bite and asked her not to use them for 10-15 days. I asked her to use them only after the existing blisters had healed. when she eventually used them after 15 days the same story repeated with bigger blisters this time around! Then i took a closer look and found that the edge of the front flp of the shoes was far too rough and crude and that was the reason for constant irritation of the skin over the ankle leading to blister formation. I have tried several ways of correcting it by taping etc etc but there is asbolutey no respite..
The quality of Reebok shoes has deteriorated dramatically specially the ones sold in India. My experience of Reebok shoes, purchased as an offer on ICICI Cr card points was similar. I purchased these from opp Churchgate Stn and these lasted only a fortnight! I threw them at Haridwar after barely having worn them during the Char Dham Yatra. Big names but poor quality specially for the Asian countries?
Bhaiyo,

Maine ek joota liya thha do din pehle. Wo bilkul fat chuka hai. Koi hai jo Reebok waalo ki G**D me ye joota de sake. Please contact me ASAP.

Dhanyawaad.
Rajni Kant
Chennai Wala.

rbk shoes — stitching came off in one month

purchased from
Rbk MATCH POINT 65-C RAJPUR ROAD, DEHRA DUN
PGSC CODE[protected]
FOOTWEAR
QTY 1
SIZE 5
MRP 1190.00

FLOATERS GIVEN TO SHOWROOM FOR REPAIR/ RE-STITCHING ON[protected] ONE MONTH AFTER PURCHASED.
RTURNED WITHOUT REPAIR TO ME YESTERDAY 15-9-2OO8 AFTER TWO MONTHS OF REPEATED VISITS.
I AM AN OLD USER OF YOUR PRODUCT AND YOU HAVE SPOILT A CUSTOMER.
VERY POOR SERVICE AND REPSONSE BY SHOWROOM STAFF.
I have purchase Reebok shoes of Model no: 6-53212NW on 14/03/2008 of Rs. 2690 (Bill No-3849 Dated 14/03/2008) from Reebok show room at Mittal Mega Mall. I was shocked to see that the shoe upper has got torn where it is pasted to the lower. I have shown to shopkeeper within 1-2 months period; give them for repair the shoes. Again that shows got defective with in less then 3 months period. Such bed quality shoes of Reebok were sold for Reebok show room, paying high cost. Even that Reebok seller didn’t exchange the shoes, as he assure that if shoes goes to defective within 6 months then we will replaced with new one.

rbk shoes — stitching came off in one month

PGSC Code[protected]
MRP Rs 1190

I bought floaters from rbk dealer Match Point, 65-C Rajpur Road, Dehra Dun, vide bill no: 1180 on[protected]. The stitchin came off in one month. I gave the floaters to the showromm for repairs on 14/7/2008. They wee returned to me without repair on 15/9/2008 after several visits and rmeinders.
Poor stuff and poor after sales service.

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    Reebok India Phone
    +91 12 4412 4100
    +91 71 5225 1782
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