Reliance Big Tv — Subscribed channels are not available

I have subscribed two BIG TV Connection on 4th Oct'2008 from Barracpur, Kolkata, Reliance wave World, Sales Representative Mr. Prasanjit ( Official Contact No.[protected]. The problem I am facing from the very biging of this installation as explained in the attached (three) mails.

----- Original Message -----
From: Sounik Das
To: [protected]@bigtv.co.in
Sent: Thursday, February 19, 2009 9:45 AM
Subject: Horrible Big TV service


Respected Sir,

I, Sounik Das here by again this is third time requesting you to enable me to Enjoy Big TV connection (Card no:[protected]. Now from 14th February I am not getting any channel on my TV screen and inform the same to customer care on 18/02/09 .Every time repeatedly I am getting the same problem and same answer from customer care that my subscription was for 6 months only, But I have paid at the time of installation Rs.-5480 (4th October 2008 ) for Two connection with smart 2990 pack for one year free subscription of Popular pack. After complaining the same(Complain No:[protected] I am observing another new problem that is only few channels are available with me. I am totally confused what is happening with me, You really want to stay with me or not. if you are not interested to give proper service please return my money and return back your items. That is creating a extra pain to me. This types of problem occurred several time and rectify the same . Please tell me where is the end of this drama.

Thanks & Regards

Sounik Das

([protected])


----- Original Message -----
From: Sounik Das
To: [protected]@bigtv.co.in
Sent: Friday, November 14, 2008 1:35 PM
Subject: Re: Reference your mail.

Respected Sir,

I, Sounik Das here by again requesting you to enable me to Enjoy Big TV connection. Now from yesterday I am observing another new problem in my second connection card no[protected] .I am getting only some limited channel which may be as per your Lite pack, But I have paid at the time of installation Rs.-5480 (4th october 2008 ) for Two connection with smart 2990 pack for one year free subscription of Popular pack. I have complained the same to customer care and customer care executive told me that my second connection are in different pack (Smart 1490) .Now I am totally confused what is happening with me. You really want to stay with me or not. if you are not interested to give proper service please return my money and return back your items. That is creating a extra daily pain to me.

Thanks & Regards

----- Original Message -----

From: [protected]@bigtv.co.in
To: Sounik Das
Sent: Friday, November 07, 2008 8:06 PM
Subject: Reference your mail.



Dear Sir,

We regret for the delay in reply.

In response to your mail and telephonic conversation had with Mr. Sounik Das on number provided [protected], we understand that issue regarding inability to view any channels has been resolved.

We apologize for the inconvenience caused to you.

We assure you the better services in future.

In case you require any further details/clarifications, kindly contact us with your smart card (subscriber ID) and contact number through our website at www.bigtv.co.in or by calling Customer Care at[protected]Toll Free)/[protected]Chargeable) or email us at [protected]@bigtv.co.in.

Yours sincerely,


Abhijit Bhosale
Customer Care
Reliance Big TV


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Big TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.



"Sounik Das" <sounik.[protected]@iotde.co.in>
10/31/2008 09:30 AM
To <[protected]@bigtv.co.in>
cc
Subject


Respected Sir,


I, Sounik Das here by requesting you to enable me to Enjoy Big TV connection. I have installed big TV on 4th october 2008 at Sreejani apartment, Panchasayar road Garia station, Kol-700094.with smart 2990 pack for one year free subscription of Populer pack & frist three month free 32 movie channel. I have taken two connection Primary Card no[protected] and secondery card no[protected] .From 28th October 2008 to still now all big tv channel are shown recharge request. also I have complained the same to customer care at that day and customercare executive assured me that the problem will be solved within 48 hour (Complain docade no[protected].But still now not responding.I am now losing my faith on you due to wrong commitment kindly rectify the same and make us a satisfied customer who will give your indirect advertisement

Thanks & Regards

Sounik Das

([protected] / [protected])

.