[Resolved]  Reliance Big Tv — RELIANCE BIG TV IS NOTHING BUT FRAUD

The following mail to Reliance BigTV is self explantory. One would understand how much is the struggle I have undergone and mental Torture I have been facing.

Dear Mr.Itshree Panda
copy to Mr. Anil Ambani
I bring to your notice that this is my final attempt to explain the injustice caused to me by BIGTV,
if still the damage is not rectified, I have no option but to approach honorable consumer court, just not
to put back the package I wanted, but also to claim the damages for the mental torture I have undergone by
BIGTV.
This mail can be considered as request, or Warning. However you feel comfortable.
For your immediate understanding, I submit my complete case history.
1. My SMART CARD NO :[protected]
2. On sept 1st, 2009, I have visited your Franchasie "Reliance World" at Gandhipuram, Coimbatore to recharge and choose
choices of packages.
3. After explaining my requirement, I was asked to choose a package with 125 channels + tamil plus as regional pack, which
was costing Rs. 210/- + taxes Per Month. I was also told that, If I recharge for 10 months, I would get 2 months free
subscription.
4. Accordingly, through my debit card No. [protected], ICICI BANK, I have paid Rs 2320/- ( all inclusive) and charged my account
immediatly there itself for the entire amount. This was done by Ms. Vidya, of Reliance World, Gandipuram, Coimbaotre.
(contact No:[protected]
5. Following are the serial Nos. of the Coupens and denominations.
I. Rs 500 X 2 Nos. of Serial Nos. a. [protected] & b. [protected] = ( Totally 2 coupens of Rs 500 each)
II. Rs 100 X 13 Nos. of Serial Nos. a. [protected] through [protected] = (totally 10 coupens of Rs 100 each)
b. [protected] and [protected] = (Totally 2 coupens of Rs 100 each)
c. [protected] = (one coupen of Rs. 100)
III. Rs 10 X 2 Nos. of serial Nos. a. [protected] and b. [protected] = (Totally 2 coupens of Rs 10 each)
6. Since the privelage of activating the package were not given to your Franchasie, I was asked to call the call Centre
No.[protected]. Your franchasie was not ready to activate the package even by sending the email. She refused to
do so. (which could have avoided lot of errors.)
7. And therefore I had to call and activate the package, and I found my balance was Rs 2320/- completely available in my
account and asked to activate package with " 125 CHANNELS (SOUTH STARTER LITE +) " AS MENTIONED IN YOUR BROCHURE, WHICH WOULD BE PRODUCED BEFORE
HONERABLE COURT.
8. On the same day, I left on an official tour to Ahmedabad and Bombay and Pune. and returned on Monday 14th sept 2009.
9. Exactly after 5 days, my wife gave me a call and informed that there are lot channels missing. It is not as per our
description mentioned.
8. On the same day, I left on an official tour to Ahmedabad and Bombay and Pune. and returned on Monday 14th sept 2009.
9. Exactly after 5 days, my wife gave me a call and informed that there are lot channels missing. It is not as per our
description mentioned.
10. Immediatly, I have sent mails after mails and calls after calls to your Toll Free and customer support, respectively
Sofar nothing happend.
11. To my surprise, I was told by call centre representative that I have charged only for Rs. 1100/- and no other payment is
is made.
12. Secondly, I was told that I have opted for different package not for the one I have subscrbed for.
13. The blame game is still going on and nothing is resolved yet, despite approching your Franchasie, who is helpless to
do anything, because he has no complete support from end.
14. If is obviously an example of hurrigant negligence and business strategy and I see complete goondaisam in approach.
Following are the Points to be noted:
1. If I have to choose a package, which is of lesser by value, I need not charge Rs 2320/- exactly into my account.
2. Very conveniently, the Franchasies are not given privelage to activate the packages of customer, which could have minimised
the errors, but understood that it is merely for cheating and betrayal of customers.
3. I was under tremenous mental torture due to your blame game.
4. Despite many attempts, through franchasie the efforts have gone in vain to resolve the issue and found very adamant in
blaming myself for no reasons.
5. If the problem is not rectified withing 48 hrs from time of receiving this mail, We would approach "HONERABLE CONSUMER COURT'
and publish the news through media and would demand Rs 2,00,000/- ( Two Lakhs as compensation for the mental agaony I am under
going).
6. Having paid 100% payment for the package I opted for, I am suffering a huge loss in terms of mental torture.
It is completely at your will to take this as serious or Not, but we once again inform you that if still you are relectant, you need
pay huge loss in terms of money and reputation that BIGTV has.
FOR YOUR CONVENIENCE, I SUBMIT MY CONTACT NO AS " +91 [protected] "
Thanks and regards.
G.V.MANALAN
[protected]

AND FOR YOUR INFORMATION NO REPLY HAS BEEN GIVEN TO ME YET. DESPITE COPY IS SENT TO Mr. Anil Ambani, who is the chairman of the company.

If you are still mercy at these people, you are not but .

WAKE UP CONSUMER , WAKE UP , you are otherwise a chariot for these hurrigants.