[Resolved]  Reliance Big Tv — No Installation or Callback even after 10 days

I bought Big TV's Set Top Box on 2-Sept-2008 and called the same day for scheduling installation. I was told that the installation will be done before 72 hours of calling. But till today 11-Sept-2008, no installation was performed, not even I received a call from BigTV to let me know the status. I called BigTV customer care after 72 hours and they gave me a complaint no 75317231 saying that my installation would be done within 24 hours and if installation is not done in 24 hours I need to call back again and it will be done in 2 hrs this time. I called 6 to 7 times after that after awaiting for the time given by them each time i.e. 24hours, but was of no use, just false promises by Anil Dhirubhai Ambani Group, I unnecessarily cancelled my TataSky Connection and opted for BigTV thinking that ADAG provides good service, but it was the worst service I ever experienced till now. I was thinking of returning this Set Top Box from where I bought and then will look for a better company that provides good service.

My BigTV SmartCard No is:[protected]
Complaint Nos. given to BigTV CC: 75317231, 75382398, 75427456

In one of my chat with the customer service rep of Big TV, he told me that Big TV does not have enough man power in Hyderabad and ADAG is recruiting, training engineers now. This is rediculous on ADAG part. Recruiting some one is none of a customer's business, he has right to claim and get the service in time. Why do ADAG give false promises when you cannot fulfill your promises to your customers.

Following is the email thread for which I did not even got response after my recent email:


Dear Hannure Famida,

It seems Reliance Big TV doesen't care about its customers. Till now no response from your side. Today evening, I am going to RETURN my Set Top Box from where I have purchased, demand a REFUND, and go lodge a complaint in the CONSUMER FORUM, with all the email proofs and Case-Ids what I have and also take them to the Reliance web world where they make false promises about installation within 72 hours and CHEAT customers.

This is shame on the part of Reliance ADAG group and Management.
----- Original Message -----
From: [protected]@relianceada.com
To: Harry Morwin
Sent: Tuesday, September 09, 2008 1:16 PM
Subject: RE:'RIL=[protected]'Reference your mail


Dear Customer,

In response to your mail regarding, installation of Big TV services, we would like to inform you that your issue has been escalated to our Sales team to get your issue resolve on priority basis.

We apologize for the inconvenience cause to you and appreciate your patience.

In case you require any further details/clarifications, kindly contact us with your smart card (subscriber ID) and contact number through our website at www.bigtv.co.in or by calling Customer Care at[protected]Toll Free)/[protected]Chargeable) or email us at [protected]@bigtv.co.in.


Yours sincerely,
Hannure Famida
Customer Care
Reliance Big TV


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Big TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.


-----Original Message-----
From: Morwin (harry.[protected]@moschip.com)
Date: Tuesday, September 09, 2008 10:57 AM
To: [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); Rcomappellateauthority.[protected]@relianceada.com (Rcomappellateauthority.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: RE:Reference your mail

Dear Hannure Famida,

You say complaint has already been registered, but how long would it take to resolve a complaint?

It been almost 7 days and no one from reliance BigTV has called me yet. One of my collegue, who purchased the set top box this sunday(7th Sept08) on my suggestion already got a call from BigTV installation team and an installation was scheduled today evening. This is rediculous. Are you not performing installations on First Come First Serve basis, or do you have any reservations and preferences? This is not expected from ADAG BigTV.

This is really a pathetic situation for me an. Please let me know how to CANCEL the BigTV service and get a refund immediately, I will do that ASAP. I am regretting for cancelling my TataSky service whose service network is far better than BigTV's.

Regards from a VERY DISSAISFIED CUSTOMER of ADAG BigTV service.

Harry Morwin Damian
Hyderabad,
[protected]

My BigTV SmartCard No is:[protected]
Complaint Nos. given to BigTV CC: 75317231, 75382398, 75427456



----- Original Message -----
From: [protected]@relianceada.com
To: Harry Morwin
Sent: Monday, September 08, 2008 2:13 PM
Subject: RE:'RIL=[protected]'Reference your mail


Dear Customer,

In response to your complaint regarding installation of BIG TV services, your complaint has been already registered and would be resolved at the earliest.

We apologize for the inconvenience cause to you.

In case you require any further details/clarifications, kindly contact us with your smart card (subscriber ID) and contact number through our website at www.bigtv.co.in or by calling Customer Care at[protected]Toll Free)/[protected]Chargeable) or email us at [protected]@bigtv.co.in.


Yours sincerely,
Hannure Famida
Customer Care
Reliance Big TV


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Big TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.



-----Original Message-----
From: Harry Morwin (harry.[protected]@moschip.com)
Date: Sunday, September 07, 2008 11:54 PM
To: [protected]@relianceada.com ([protected]@relianceada.com);, (Rcomnodalofficer.[protected]@relianceada.com);, (Rcomappellateauthority.[protected]@relianceada.com);, ([protected]@relianceada.com)
Subject: Very Dissatisfoed with ADAG BigTV Customer Service

Hi,

I bought BigTV's Set Top Box on 2-Sept-2008 and called the same day for scheduling installation. I was told that the installation will be done before 72 hours of calling. But till today 8-Sept-2008, no installation was performed, not even I received a call from ADAG BigTV tried to call me to let me know the status. I called BigTV customer care after 72 hours and they gave me a complaint no 75317231 saying that my installation would be done within 24 hours and if installation is not done in 24hours I need to call back again and it will be done in 2 hrs this time. I called 4 times after that after awaiting for the time given by you each time, but was of no use, just false promises by Anil Dhirubhai Ambani Group, I unnecessarily cancelled my TataSky Connection and opted for BigTV thinking that ADAG provides good service, but it was the worst service I ever experienced till now. Please schedule an installation immediately, or just refund my amount and cancel your service to me, I will look for a better company that provides good service.

My BigTV SmartCard No is:[protected]
Complaint Nos. given to BigTV CC: 75317231, 75382398, 75427456

Just now I had a talk with your CC rep. He was saying that you do not have enough man power in Hyderabad and ADAG is recruiting engineers now. This is rediculous on ADAG part. Recruiting some one is none of a customer's business, he has right to claim the service in time. Why do ADAG give false promises when you cannot fulfill your promises to your customers.

Regards from a very dissatisfied customer of ADAG group,

Harry Morwin Damian
Contact No: [protected]
Hyderabad.