[Resolved]  Reliance Big TV DTH — Non Activation of Starter Pack 3

Reliance BIG TV DTH — non delivery of dish after payment and activation

promised to delivery the disha and connection within 2 days. only set off box delivered and collected full money. delivery person mobile not reachable for the last one week. distributor unique solutions from purasavakkam is buying time for dish. this is amounts to cheating

BIG TV — Unable to view the starter pack3

I have purchased the BIG TV on 26 Oct 2008 with a hope that it will give good customer support being from a reputed company. But now I feels that I had made a wrong decision by purchasing this Big TV. My starter pack2 was updated to Starter pack3 on 14 Jan 09 with a view to get additional channels. The customer care rep told me that it will be activated within 10 minutes and I will be able to view all the channels available in Starter pack3. My wait was fruitless. The customer care rep ignored my complaints and instructed me to do so many techniques with the set top box which also failed to rectify my problem.Numerous calls to Big Tv failed to produce results and I was compelled to watch channels available in Starter pack2 even though I was charging for Starter pack3. After my continuous insistence of lodging a complaint the customer care rep lodged a complaint on 17 Jan 09.Big Tv was least bothered to enquire about my complaints or sent a technician to check problems.On 18 Jan I again lodged a complaint and asked them to either rectify the problem or revert back to starter pack2. I even intimated them about their worst services and asked to cancel and return the money if nothing can be done. Till writing of this, my complaint has not been sorted out.

The customer care reps take a long time in replying the quiries and often they say the server is down and running slow. This is ridiculous.

My subscriber ID is[protected]
Complaint No 86114514
86211328

Big TV DTH — non activation of Scheme paid for

I took a second connection of Big tv under your Special offer for Multiple TVs scheme on 17 Jan 2009. I also paid Rs 450/- as subs for 3 months as replicate of my first connection which has premium pack. The particulars as follows:-

Name : Lt Col Surinder Mehra
Add : 2A, C Y Chintamani Road
Allahabad - 211002.

Contact No : [protected]

Smart Card No :[protected]

Installation on : 17 January 2009


I am constrained to point out that although more than 6 days have passed yet my connection has not been replicated / activated.

The local engineer of Big TV at Allahabad tells me that when the connection details were being punched the electricity connection failed as such only part information was communicated to server. He has been contacting your head office at Bombay for last 5 days to delete the part information fed to the server so that complete details can be punched again but his efforts have not yielded any results.

I contacted your help line today and explained the problem to the Operator. He spoke to the concerned people and gave me a request No.86604024.

May I request your urgent attention in the matter to do the needful and have my connection activated at the earliest please.

Best Wishes.

Col Mehra

Now i become bakra after taking big tv connection.After expiry of premium pack i opted for starter pack 3 instead of premium pack, but they were deducting money for both of the starter pack 3 &premium pack.Inspite of repeated request for cancellation of premium pack, nothing is done but on 23 rd jan 09 they stoped almost all chanels only 6to 8 chanels are active, not getting full chanel of starter 3.For this received only complaints numbers.The customer executive made me some on line operation which results nothing...After then i am receiving complaints after complaints.
1) on 23 rd jan 09, complaint no.86664987..waited for 48 hours..compaint closed without doing any thing
2)on 26/01/09 for same complaint another complaint no. 86965712...waited for 48 hrs, nothing done...
3)on 28/01?09 for same another complain no...87166996...waiting ...for receiving another complaint no...
I am confused and under tension from my wife for non availability daily surf.

mene 03 feb 09 ko complain ki thhi ke mera big tv nahi chal raha ha toll free valo ne mujhe kuchh nirdesh diye mene unhe pura kiya or fir unhone khaha ke aapka setup box sahi nahi ha mujhe unhone complain no diya jo ki ye ha no. 87866742 unhone kha ke 24 hrs me ho jayega fir mene 05 feb ko call kiya fir unhone mujhe complain no diye jo ye ha 88123494

meri baat hui 1 prasant ji se
ii time baat hui 2 pramod ji
iii time baat hui 3 premaasish
4 time baat hui 4 guddu ji
5 time baat hui 5 prashant ji se

BIGTV IS A TOTALLY FRAUD SERVICE

Reliance Big TV — Starter-3 pack still not activated

Res, sir i recherge my Big Tv account on 18th of july but till now my starter-3 pack not properly activeted my Smart Card Number is[protected]. After calling at u r custermor center they are giving 4 hour or 10 to 20 min so it get difficult for me on whose information i have to trust.

Respected Sir, we have purchased 2 big tv connection on October 4th, my service id is[protected]. Marketing Executive told me that "we have a diwali offer, where if you pay Rs. 2780.00, you will be getting another connection for free and 4 months free, after 4 months you have to pay Rs. 350 for 2 connection instead of Rs. 400, you will get all the channels". I believed what he said and immediately I made my payments through check. Later I had repelled for the decision what I made. The day the service engineer installed and gave me the broucher, which really surprised me that none of the promise what Marketing Executive was true, none of the Sun network tamil channels were not available, even channels which Marketing Executive promised were not listed, almost all the useless channels were part of the package, when I asked service engineer regarding this, he didnt even bothered to reply my query. I even called Marketing Executive immediately, he told me that issue will be sort out within 24 hours, but no change, again I have called, he kept on giving me the deadlines, but no effect on my complaint...still waiting...still waiting. I am surprised even such big branded organisation do cheat the customers..I am totally disappointed with this big tv.