[Resolved] Reliance Big TV DTH — PATHETIC Customer Service

[Resolved] Reliance Big TV DTH — PATHETIC Customer Service

A a BIG sufferer from Thiruvananthapuram, Kerala

Complaint# 1: I have opted for taking reliance big tv dth service since it was from a big business entity. Installation was done after 5 days of booking for the DTH service and thought the service must be good. We made use of the service just for one day when the Set top box stopped functioning. It always remains in STANDBY (just after 1 day usage). Complaint lodged on the same day with their customer service. The customer service reps promised to rectify within 48 hrs. We had to wait for more than 15 days to get it repaired after calling more than 20 times (I am serious..called everyday). No amount of requesting, shouting helped us in any way. PATHETIC Customer Service. Complaint# 2: The dealer who sold the Set top box cheated us by not informing about the number of channels that come with subscription. We requested a change of channels as there was an option from BIG Tv to choose a boutique of channels. Again the customer rep promised to change within 48 hrs...The same story is repeating...already 72 hrs over still nothing has happened...Not sure how much time it will take this time. PATHETIC Customer Service I am not sure why customer service is given least preference when launching any service. My advice to everyone is DON"T opt for reliance big tv service. - a BIG sufferer Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

vivek

from Pune, Maharashtra

complete cheaters ...
Hi -
i am customer of BIG TV and my subscriber ID[protected]. I have paid 1700 Rs for six month of subscription of premium pack but it is still not configured and i am and able to watch any of the channels. Now, I have strong case o[censored]nethical practices against BIG tv - they are neither rectifying the problem nor returning my money. If I ask for refund I am told that we can not take the request and simply disconnect. Their Toll free number is hardly reachable and most of the time you have to call their chargable number. All complaints are closed without even confirming from me if it has been resolved. I have already spend more than 100 rs on just call leave apart the pain they are giving by such nasty service.

I have read a TRAI decision that they should return the money and even money they have taken for STB and antenna. ( link below )

Thanks
Vivek
[protected]

Santharam

from Bengaluru, Karnataka

The toll free number is always busy and is not available to the customer. I am a victim of Big TV. In such a big city of Bangalore there is not even one customer service office.The Reliance phone outlets only sell the recharge vouchers and do not respond to complaints. We do not have even an alternate number of higher officials to contact. Customer is at a loss. Please be wise to choose your service provider--definitely not Reliance.