[Resolved]  Reliance Broadband — Wrong Billing

Title : Wrong Bill
Complaint Details : Subscriber ID (User ID):[protected]

Earlier Complaint numbers with reliance: 69414973, 69135543, 69553275.

I have usage (MB) based plan. But since 3 months, the bill is charged for
the usage which actually I have not used. I have paid earlier 2 months
bills without really checking the detail bill whether the charges
mantioned are correct or not. And last month I come to know that the
charges mentioned in last 3 bills are incorrect, those MBs are not used by
me evenif they have charged. I logged many complaints for the same (few of
the complaint numbers are mentioned above) but nothing happened and till
date the problem is continued and on checking web report it still shows
the unbilled usage for current bill which I have not at all used.

There may be the case of fraud or theft o[censored]sing my connection by someone
else but inthat case I would like to have the IP address and physical
address of the location from where my internet connection is used by
someone else (if the case so).

Kindly do the needful.

Thanks.

Krunal

Fraud Billing .

For last three months i was getting proper bill (with 800 to 900 RS / month ) and i am having the broad band connection with 4 GB limit . Suddently my service got suspended and they are saying I have an unbilled usage of 7500 . They simply suspend the service and asking to pay the amount . I have registered complaints and the ID is 71953459. If reliance want to make money out of they way this not the way .I have decided to move out of this service provider . Dear friends dont ever go with reliance for any kind of service .

reliancebroadband — bill is not correct

dear sir, this month bill is not correct so send me details or any workman of reliance broadband jo yehe samja sake ki mera bill itna jyda kyo aaya ha thanku

Hello,

I have been using reliance broadband connection A/c no. [protected]. In the month of May 2008, the bill is charged for the usage which actually I have not used (Rs. 5092) and also they have barred my connection. I have called the reliance customer care & registerd a complaint for which they told that their person will get back to me within 72 hrs. But till now they have not called me regarding this issue. Unfortuantely, I could not follow up with them as I was very busy and also I have missed the complaint number given by them.

Therafter, my connection was never restored till now but i keep on receiving bills every month with extra amount. Also, i had requested them to terminate my connection which has not happened till now.

On August 13th 2008, a person from reliance called me & said that if I pay Rs.2200 as full & final settlement amount then they will terminate my connection. I had paid the amount on 13.10.2008 itself. But still my connection is not terminated and I am receiving bills every month.

Now when I call them regarding this, they are telling there are no complaints registered at all by me. Unfortunately, i dont have the complaint numbers.

Also, now they are threatning me that they will take legal action against me.

I am suffering a lot due to the poor services provided by reliance. I am going through a mental trauma due to these people who dont know how to do service.

Please help me to resolve this issue immediately.

Regards
Chidambaram

Sir,
I am a customer of Reliance Broad Band and regularly paying bills. Suddenely the bills were not received since Feb-2007 and then i was reminding on helpline but nothing was materialised. I thought that it will be improved but it didn't and this is continued upto November 2008. After continuous remindings for bills i have decided to take new internet connection and i took it from BSNL. In November i have got the bill from Reliance of Rs.9309/- and then reminders started. I had argued that you have not sent me bills till 22 months and is there any responsibility of Company. Then they moved one step ahead and sent a recovery agent to my house. I am a responsible person and having status in society and for a sake of Rs.9000/- and without my fault they harassh me. Then the limit ends when they have issued me a Legal Notice and mentally torture me. My argument is there that as per your rules indicated on the back of the Bill under heading "Suspension of Service" that if "Notice shall be issued to the customer if bill will not be paid within due date. In case of non-receipt of payment within 7 days of notice the service will be suspended...". Why my service is not suspended and why waited for 22 months. I request for judgement in this regards.
Dr. V. M. Rana

Reliance Broadband — Complete Bill sent through placed a disconnection request much earlier

Hello Sir/Madam,

With reference to my Reliance Broadband Customer A/c No:[protected], I have registered a complaint for a sudden disconnection of my Broadband services without any notice on 16th and 18th March. Later after subsequent follow-up also the Reliance Personnel has taken no action and the Broadband services were not resumed for me. The disconnection of service happened because the Reliance personnels has taken away the Wi-Fi Antenna and wire connecting to the POE box in my absence from my home. They later accepted their mistake on phone and have came to resume the connection on 3rd of April when I already placed a disconnection request on 30th March.

Though placeed a disconnection request on 30th March with Request No:93386444, still they have sent a bill for the whole month. I was deprived of the Internet services from 16th March 2009. So, I request you to please take appropriate action on this. I can pay the bill only for the usage and not more than that. Please act on my request.

Thanks & Regards,
Pronob Mondal.
+91-[protected]

I got a wrong bill..pls call me and give me the clarification. ph:[protected]

My complaint nos. 97383646 of 13th May09,[protected],[protected]
I have a reliance broadband connection ID#[protected]. For the first 4 months or so i did not have much problem with the bills, the maximum bill untill then was Rs.1200 and minimum was Rs.385. On 15th of May09 they call me and informs me that they are suspending my services as i have crossed the limit of Rs.4000/- i asked them for an explanation on the bill, they simply told me that the bill is not yet generated and so they cant help. I told them that i have not used the connection much and that for the past few days it was not even connecting and informed them of my compaint on the 13th of May09. They simply told me that i would have to wait until the bill is generated. And in the intrim they send me the bill for April09 for Rs.385/- which i paid, and for the past 2 months i had no broadband connection as i decided to be patient and wait (since i was sure that there was a mistake from their end and it would get resolved automatically after the bill was generated.) so i waited and when i received the bill it showed and amount of Rs.4300.63/- with 2.033 GIGABYTE download on the day the connection was not working and a complaint was raised ie., 13th of May09, and intresting still was the fact that it was showing a download of 4.40 GIG of downloads in 4days. I am so certain that it is a wrongly generated bill. I have this connection at home and my family was on vaction during entire month of May09. Intrestingly all the downloads had happend in the morning around 8.20 am and 10.0am. This is rediculas as i would be out on my way to office at that time.
I cant explain this phenomena except that the bill is not mine. If reliance is sincere they would give me a waiver, but they are adamant and are asking me to pay-up. But i simply cant be cheated like this.

To
Relaince Communication Services,
Sub : Legal Notice against Account No. [protected]
This is to bring to your kind notice that this connection was connected with huge hue and cry and was used for limited period of 4-5 days. To my surprise the connection was disconnected in spite of taking a Unlimited package. The reasons given by customer care is CREDIT LIMIT IS CROSSED.
After this there has been mental agony for me to get this connection back and know the account details. No one cared to respond to my query.
After 6 months I receive a Legal Notice to Pay an settle this account for Rs 6000 for a use of 4 days. After repeatedly getting calls from different people from customer care no one has a history of the talk and no one intends to resolve the issue BUT ASK FOR PAYMENT.
PLEASE STOP HARRASING ME FOR NO FAULT OF MINE. NO MORE LEGAL NOTICE TILL YOU HAVE A TRACK OF THIS ACCOUNT.
Take this as last intimation and stop sending any more mailers as your customer care has no clue of what they are talking.
I wish to have a response to this letter and close this account which is request more than 8 months back to your team.
Regards,

Ashish K Jain

Wrong Billing (Reliance Broadband A/C#[protected]

Respected Sir,

I am Anwaar Ahmad and i was a customer of reliance braodband with the tel. no.[protected] and account no. is[protected]...And taken the above connection on 18-july and i gave the application for disconnection on 30-july and the request no. for disconnection is[protected]... but they have charged me around 1600 rs and now they are saying to pay total amount otherwise they will do case against me in court but sir why should i pay the bill.. Sir i beg to say that please help me out in this matter...i am agree to pay the bill for the period i had used the internet... Please reply me soon sir


Thankyou



Thanks & Regards

Anwaar Ahmad
[protected]

Reliance Broadband — Wrong billing and internet not working still charging

Subscriber ID[protected]
I though Reliance is good company and I will get proper services without any problems, but it is not true.
This is to inform that inspite of very low usage of internet, i was charged heavily in the bill. net worked only for 8 days in the month. Since my fixed line no. is in the same BAN my phone is also suspended giving the reason high usage of internet exceeding credit limit. I came to know it was prorate basis. I booked complaint againt it but they are just saying to pay the amount.

I can not check my unbilled usage because the page do not open on the reliance broadband connection .

Apart from being , these guys are also THIEVES.

I paid my monthly bill by credit card over IVR. Apparently this was a new mode of payment they started.

Although money was debited from my credit card, Reliance Claims they did not receive the money, and wanted proof.

I gave them the Transaction Id, that was generated by Reliance’s own IVR system – but they refused to accept, saying they want my credit card statement sent to them. WT[censored]

When i explained that credit card statements come only end of month, they said they cannot do anything.

The issue is still hanging.

I CAN’T BELIEVE THEY DO NOT TRUST THEIR OWN TRANSACTION ID!!!

I totally agree with the above mentioned compliants. I am over charged thrice for calls which I never made. I can assure the same since the day the calls were made I was out of town and no one has a duplicate key to my home. I have the tickets as proof for the same. I log 2-13 complaints a month for connectivity issues as well. No one pays heed. May be it's better to drop off their connection and look upto something better. Airtel seems to be a better option. Many of my friends have opted out to it.

Yes. For the second time I am being cheated by this guys. All of a sudden my monthly charge which is a fixed sum of 1322Rs. has gone all the way upto 5500, and since my dynamic credit is only 3000/- they have deactivated my account, without even informing me.

As usual, i called up cust. are and got some useless ticket IDs. Now it has been 2 days without internet and I am finding it difficult to handle office work after going home.

Now just to get the net back I have paid 80% of 5500 as suggested by the Cust care and just hoping to have the internet connection back home.

I am 1000% sure I have not used more internet this month which could cause a 5500Rs bill to come.

BIG CHEATERS.

Reliance are Thieves, Fraudsters, Burglars and Con Artists. They sent me a wrong bill of over $7100 and don't want to admit that they made a mistake.,

Their system that calculates the data usage is wrong. Their system under my services display my usage as 162 mb in 10 days while i received a bill of 11gb usage in 10 days. They are misleading their customers. Keep away from them.

Their customer service is horrible and they do not look after their customers. I have netconnect+ broadband. It keeps dropping few times every hour.

I have used tata photo+ before and had no problem with them. The only reason i chose reliance was due to fast speed but after receiving fraudulent bills and horrible customer service i am never going to use them or recommend them to anyone.

Also try contacting their nodal officers to resolve the issue and they won't even return your call.

The whole reliance business is based on ripping customers off and then taking them to court when they don't pay the wrong bill. Stay Awayyy!!!

I have proof that they have charged me wrong as i have purcahsed a software that calculates all internet usage on my computer and my usage is no way near the usage that was in my bill sent by reliance.
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Reliance Broadband Connection — wrong bills and calls

i had the connection of reliance broad band which i mailed to [protected]@relianceada.com for stopping the connection as i was to shifted to some other place . The reliance person confirmed that connection will be cut and will come to take the broad band set up but no body turned up instead every month i start getting bill payment mails and calls irrespective of many mails i`m still getting call and mails for payments
its been 4 month i`m fed up and not sure what to do except complaints

Reliance — continued bill even after 4 months of disconnection

I have disconnected my reliance netconnect in the month of feb.2011 (Discoonect ID- [protected]) but the company is sending the bill even after that. In the month of june 2011, when I fed up with the phone calls from reliance regarding the bill I decided to pay for it to get rid of such calls but when I went to reliance custumer care department, they said there is no connection of such type and hence no bill you are to pay. But the very nexy day I again recived call from reliance to pay the bill.


What can i do??

Dear Sir/Madam
My land line number was[protected] and it has been disconnect in the year of 2009 all ready i had paid Rs.1065/-against wrong bill but bill is coming till now my Bill No. :[protected]
Billing Account No. : [protected] please solve the problem
or give me detail to contact me on my cell no-[protected]. [protected]@gmail.com.i have send complain Many times but no one have not consult to solve my problem. Reliance is totally fraud company .

Amit SIngh
Cell No-[protected]
Pune Maharastra