[Resolved]  Reliance Broadband+ — Very Slow Speed and [censored] services

Hi Reliance Broadband+,

I am accepting my defeat today. I can not fight with you guys. You guys are just gone case. Leave apart this serious issue for which now I am following since almost 1 Month, your broadbad connection itself is not working since last evening. When I try broadband+ no signals apears. And when I try hybrid mode signals appears but get error "Remote computer not responding". This is not acceptable man not at all now. Enough is enough.

You know what I lost since 1 month:

1) Almost 20 Hours talking with diffent variety of animals from Reliance ADA.
2) Almost 10 hours for writing this mail.
3) My Mental peace and loving nature.
4) Work which I can do with good Broadband speed, it took almost 60 more hours.
5) Today I could not apply to IPO online because connection is not getting established since last evening. This is hell man, hell.

So all in all I lost almost valuebles worth 8 days * 2000 par day + IPO profit. And precious thing "my peace and loving nature".

Now as you guys are not at all listening so why I am writing again and again? Good question right?

Well, tomorrow I will vist Aundh Branch with this all printout. What I will do there is this?

1) Will return back all their devices and get back my entire money.
2) Will charge them Rs 20,000/ for my valuable time.
3) Other things which you can not give me back is "My Peace" but as you guys simply do not respect customer. I will charge 1 laces for that.

Respected People in Cc: Please take strict action against Reliance Communication for troubling people like me by offering such a lost product and worst services. They do not at all listen customer, leave apart respect and resolution.

Rahul
Cell: [protected]
Reliance MDN Number: [protected]
Location: Pune, Pimple Saudagar
Email id: [protected]@gmail.com



[protected][protected][protected][protected]
From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Wednesday, February 10, 2010 9:14 PM
To: Rahul Paliwal
Subject: RE:'ADAG=[protected]' Re: Speed Issue in your so hyped Broadband+ data card. Take this serious. (Pimple-Saudagar-Pune)


Dear Mr. Paliwal,



This is with reference to your mail received at Netconnect Broadband+.



Please find the information for the following issue mentioned by you:

Network Coverage issue:

As per the telephonic conversation had with you on your alternate number [protected]. please note that your issue has been escalated and are working on it. We are working on it and will get back to you soon.

Also we would like to inform that your complaint has been forwarded to the Network department for further investigation.

We understand your concern and deeply regret the inconvenience caused to you.

We would appreciate your patience and co-operation in this regard.

However, if you face any issue kindly revert. We will be glad to assist you.


Regards,



Perwaiz Alam

Netconnect Broadband

Reliance Communications



For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected].



You can also call Reliance Customer Care at *355, 30335555 &[protected].



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Rahul Paliwal ([protected]@gmail.com)
Date: Wednesday, February 10, 2010 09:58 AM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Cc: netconnect.broadband (Rcomnodalofficer.[protected]@relianceada.com); Rcomnodalofficer.MP (Rcomnodalofficer.[protected]@relianceada.com); Rcomappellateauthority.MP (Rcomappellateauthority.[protected]@relianceada.com); serviceassurancecell ([protected]@relianceada.com); customercare ([protected]@relianceada.com)
Subject: Re: Speed Issue in your so hyped Broadband+ data card. Take this serious. (Pimple-Saudagar-Pune)

Let me warn you again:


Today EOD I need Issue resolved
Or
Do let me know the outlet in Pune near Aundh where I can go and deposit this hell product and can take back my money. I need contact number too so I need not to waste my time again to return back this product.

No Thanks & No Regards,
Rahul Kumar Paliwal

Cell-->[protected]

"Stop competing against a rival and instead start competing against the situation"




On Wed, Feb 10, 2010 at 2:00 AM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:

Dear Mr.Paliwal,



This is with reference to your mail received at Netconnect Broadband+ regarding Coverage Related Issue, please note that your complaint has already been registered vide Service Request ID[protected] and we will respond you within 14 hours.

However, we understand your concern and apologies for the inconvenience caused to you.

Kindly be assured that we would do our best to assist you with your concern.

Further assistance regarding termination of your Netconnect Broadband connection, we request you to reconsider your decision and give us an opportunity to serve you better.


Regards,


Pawan Bhatt

Netconnect Broadband

Reliance Communications



For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected].



You can also call Reliance Customer Care at *355, 30335555 &[protected].



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: Rahul Paliwal ([protected]@gmail.com)
Date: Tuesday, February 09, 2010 11:19 PM
To: Netconnect.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); Rcomappellateauthority.MH (Rcomappellateauthority.[protected]@relianceada.com); broadband ([protected]@relianceada.com); Rcomnodalofficer.MP (Rcomnodalofficer.[protected]@relianceada.com); Rcomappellateauthority.MP (Rcomappellateauthority.[protected]@relianceada.com); services ([protected]@relianceada.com); serviceassurancecell ([protected]@relianceada.com); datacard.support (datacard.[protected]@relianceada.com); netconnect.broadband (netconnect.[protected]@relianceada.com)
Cc: customercare ([protected]@relianceada.com)
Subject: Re: Speed Issue in your so hyped Broadband+ data card. Take this serious. (Pimple-Saudagar-Pune)

Updates:


Well after almost 1 months struggle I got deadline for this BIG Issue which is going to end tomorrow. So tomorrow is the last date to resolve this.


Let me warn you guys proactively, if this will not get resolved then do let me know the outlet in Pune near Aundh where I can go and deposit this hell product and can take back my money. Though I lost my lots of precious time on you and poor speed.

And let me tell you that I need minimum 1 mbps speed at any time in Pune (I am fine with exception) where you claim 3 mbps speed (So 1/3 rd of speed I am agree with).



No Thanks
Rahul Kumar Paliwal

Cell-->[protected]

"Stop competing against a rival and instead start competing against the situation"




2010/2/5 Rahul Paliwal <[protected]@gmail.com>

Well Guys,


Updates:
Poor speed issue is still alive. I finallly got few phone calls and netword people visited 2 days back and agreed that there is serious speed issue.


But as usual there is no resolution and I am sending one screen shot which says how poor the speed is as PING is also not working with google.com.


So just to let you know that until this issue get resolved I am not going to pay the bill for this period. And yes I would give 2 final days to you to resolve this other wise give me my money back and take your hell product back.


I also tried to reach Maharashtra Nodal/ Appeal authority but as usual they are smart enough to not to pick the phone up.


No Thanks & No Regards,
Rahul Kumar Paliwal

Cell-->[protected]

"Stop competing against a rival and instead start competing against the situation"




2010/1/28 Rahul Paliwal <[protected]@gmail.com>

Great Guys. No response yet. Amazing. Keep it doing.


So I did not paid the bill and will not pay future bill until Issue get resolved. Just 1 day, then I will reach to TRAI.


My location of Issue: Pune, Pimple Saudagar


Rahul K Paliwal

Cell-->[protected]

"Stop competing against a rival and instead start competing against the situation"



On Wed, Jan 27, 2010 at 10:47 AM, Rahul Paliwal <[protected]@gmail.com> wrote:

Hi Guys,


As no resolution and response yet, here is what I am going to do (as you are not doing anything):


1) Will not pay the BILL until I get the speed of 3.1 MBPS (bill payment due today).
2) After 2 days I will reach to TRAI.



No Thanks & No Regards,
Rahul K Paliwal

Pune
Cell-->[protected]

"Stop competing against a rival and instead start competing against the situation"



On Fri, Jan 22, 2010 at 12:01 AM, Rahul Paliwal <[protected]@gmail.com> wrote:

So no response to this mail at all. I like it. Finally I did give a call to customer care and registered a complaint no:[protected]. Customer care was also agree that I am receiving very less speed..


Hey guys let me warn you up, after getting frustrated with 1X data card where Nodal officer also accepted speed issue from reliance network side, I chosen Broadband+. But if I still do not receive enough speed then it must be shameful to you and this time I will move to consumer court. Enough is enough and please do not break my patience.


Act on this as soon as possible. Ping on www.google.com is not working..


No Thanks & No Regards,
Rahul Kumar Paliwal


Cell-->[protected]
"Stop competing against a rival and instead start competing against the situation"




2010/1/20 Rahul Paliwal <[protected]@gmail.com>


No response since last 24 hours! So you guys are going to provide me this type of services?
If so then do let me know as soon as possible so I can through away all these reliance device and can enjoy my life.


I am getting timeout error with Ping utility while using your so hyped Broadband+ data card, you must have shame on this. I hope I will get this resolved in next 12 hours, otherwise let me warn you that I will abuse you like anything apart from going to Consumer court.



Thanks & Regards,
Rahul K Paliwal


Cell-->[protected]

"Stop competing against a rival and instead start competing against the situation"



On Wed, Jan 20, 2010 at 12:12 AM, Rahul Paliwal <[protected]@gmail.com> wrote:

Hey Guys,


Finally you did the miracle and I am getting services activated.


Now I got into second trouble which is I am not getting speed of in fact net connect leave apart Broadband+. So the bottom line is I am getting very slow speed with your so hyped marketed product Broadband+. I am getting 3-4KBPS download and 1.5KBPS as upload speed.


Take this very serious because I did everything to get a good product and you are offering bad product and hell services.




Below are the details you asked:
Error message.
----Very Low speed
Operating system type.
----Vista
Data card make and model.
----Huawei cs1260
Desktop/laptop make and model.
----HP Pavilion dv6000
Complete address.
----A3-404, PLANET MILLENNIUM SOCIETY, PIMPLE SAUDAGAR, NEAR RAKHCHAK CHOWK
AUNDH-CAMP, PUNE-427001
Best time to contact you at alternate contact number.
----ANY

Thanks & Regards,
Rahul K Paliwal


Cell-->[protected]

"Stop competing against a rival and instead start competing against the situation"



2010/1/18 Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com>


Dear Mr. Paliwal,



This is with reference to your mail regarding Netconnect Broadband number [protected].



Please find the resolution for the issue mentioned by you:

Activation of services.
Please note that your services are activated as our records.

Further if you face any issue with this, then we request you to kindly revert us with following details:
Error message.
Operating system type.
Data card make and model.
Desktop/laptop make and model.
Complete address...
Best time to contact you at alternate contact number.
Regards,


Jitendra Roy

Netconnect Broadband

Reliance Communications


For further details, you can visit our website http://www.rcom.co..in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected].



You can also call Reliance Customer Care at *355, 30335555 &[protected].



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: Rahul Paliwal ([protected]@gmail.com)
Date: Sunday, January 17, 2010 09:59 AM
To: serviceassurancecell ([protected]@relianceada.com); netconnect.broadband (Rcomnodalofficer.[protected]@relianceada.com); Rcomnodalofficer.MP (Rcomnodalofficer.[protected]@relianceada.com); Rcomappellateauthority.[protected]@relianceada.com (Rcomappellateauthority.[protected]@relianceada.com); netconnect.broadband (netconnect.[protected]@relianceada.com); customercare ([protected]@relianceada.com); Rcomappellateauthority.[protected]@relianceada.com (Rcomappellateauthority.[protected]@relianceada.com)
Subject: Re: Acknowledgement Mail

Hey Office Office Guys,
Just want to know one simple bloody information after 3 days whether my netconnect to broadband is activated or not? I have not received any resolution and can see that you hell guys are playing mail-mail game. You transfer this to Data card and Datacard people transfered this to netconnect (ADAG=[protected]. I am really impressed that you are proving my prediction and playing mail-mail game as usual..
I am very sorry that I have chosen reliance services again and trusted you guys.


I have few other issue list pending for net connect but lets not discuss them.


Is any sensible person can feel my frustration?


No Thanks & No Regards,
Rahul K Paliwal

"Stop competing against a rival and instead start competing against the situation"



On Sat, Jan 16, 2010 at 1:34 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

This is in reference to your mail received at Service Assurance Cell, please note that we have forwarded it to Customer Care team of data card (datacard.[protected]@relianceada.com). One of our executives will be in touch with you shortly.

We appreciate your cooperation in this regards.

Yours sincerely,

Paresh Kumbhar
Service Assurance Cell
Reliance Communications

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Rahul Paliwal ([protected]@gmail.com)
Date: Saturday, January 16, 2010 11:07 AM
To: [protected]@relianceada.com ([protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); RCOMNodalOfficer..[protected]@relianceada.com (RCOMNodalOfficer.[protected]@relianceada.com); Rcomappellateauthority ([protected]@relianceada.com); Rcomappellateauthority.[protected]@relianceada.com (Rcomappellateauthority.[protected]@relianceada.com)
Subject: Re: [protected] Netconnect to Broadband

Any update please.

Thanks & Regards,
Rahul K Paliwal

Cell-->[protected]

"Stop competing against a rival and instead start competing against the situation"



On Fri, Jan 15, 2010 at 4:51 PM, Paliwal, Rahul


Hi,

I have done a new mistake to upgrade my Netconnect [protected] to Broadband on 14 Jan at MG Road Branch Pune, I am sorry for that. I spend 1 hour there for any issue but they make me sure that it will get activated in 2 hours after you activate the number.

But it is not activate yet. I am trying to call them and spoke to Vikas, Rahul, Poonam, Amar, but nobody is responding now. This is frustrating. Even they are not picking up the phone. All guys told me to comeback in 30 minutes.

Can you do sometings ASAP.

Cell: [protected]
Many Thanks and Regards
Rahul Kumar Paliwal