[Resolved]  Reliance Broadband & Phone — Paid Advance for connection but haven't got it

Address:

Karnataka

I applied for Reliance Broad band and phone connection on 8 August 2010 and completed the documentation on 8 August 2010 (with Cheque of 500 Rs).

Reliance Employee (Jafar - Cell -[protected]) came to my place and he said that there are already 3-4 connections presently in my building of Reliance so it is feasible and I would get the connection in 5-7 days. He took the document and cheque. I did not get the connection in next 10days. The cheque of 500 was debited on 19 August 2010 be reliance before providing the services.

I tried to call at the toll free number (reliance Call Center for broadband) and everytime heard that they will inform this to the Sales team and somebody will get back to me. I got a call from Mr Raghu(Cell- [protected]) in the last week of August 25-26 and he said that they can not provide me the connection and rejected the application because the required wire length exceeded the approved limit.
It means there wasn't any Reliance connection in my building and your employees basically lie to people to sell the connection by any means.

I have been trying to get my 500 Rs back since then and Mr. Raghu and Jafar are not even responding.

This is the connection Detail which I got from them -

On Fri, Aug 13, 2010 at 12:51 AM, <RCOMBB.[protected]@relianceada.com> wrote:

Dear MR RAMAN SINGH.

Thank you for choosing Reliance for Landline and Broadband connection.

We have received your application and processed this for activation. The activation may take upto 7 days.

As per your application your details are as below.
1. CAF no.:[protected]
2. Subscriber ID/s :
1) POTS - [protected]
2) DIA[protected]
3. Name (Customer Name) :MR RAMAN SINGH
4. Address (Customer Address) :# 105, 1ST FLR, RING VIEW RESIDENCY, DODDANEKKUNDI, NEAR KRISHNA TEMPLE
5. Alternate contact no. :[protected]
6. e-mail ID :[protected]@gmail.com
7. Services Opted :Landline and Broadband
8. Rate Plan: :WCCI600KB and WCCI600KB

In case of any query please feel free to contact us at 30337777 or[protected] or write to us at [protected]@relianceada.com

Thanking You,

Broadband Services
Reliance Communications Limited