[Resolved]  Reliance Broadband Services — ONLINE COMPLAINTS

Reliance Broadband Services — No connection for last 7 months

We have taken the connection on 2007, september but still now there is no connection . We are not getting any bills for that also.
We are trying to dissconnect their services but they are not taking any action upon that.Every time we are calling them they are simply giving a date for the dissconnection.But no action has been taken yet.

Reliance Broadband — CONNECTION NOT BEING TERMINATION AND REPEATED BILLS

I have had reliance broadnet connection for an year now and my woes with the service started when I terminated the connection in April 2009. I still continued getting bills for May and June. I called up customer service and I got the update that for cancelling the telephone line there needs to be a separate request that needs to be logged. Post paying the remaining amount and getting my account ACTIVE I went ahead and called them up for cancellation of the said phone number. They informed me that the phone connection would be terminated and everything would be done to ensure that I do not get any more bills from Reliance henceforth. To my surprise I got a bill just minutes back. I have logged one more complaint to have the connection terminated. My cup of woes overfloweth! I am attaching the mail trail with Reliance!

[protected][protected][protected][protected][protected]

Gmail Anish Nambiar <anish.[protected]@gmail.com>
RE:'ADAG=[protected]'Reference to your e-mail
1 message
[protected]@relianceada.com <[protected]@relianceada.com> Thu, Aug 6, 2009 at 2:36 PM
To: Anish Nambiar <anish.[protected]@gmail.com>
Dear Customer,

Greetings of the day!

We apologize for the difficulty faced.

With reference to your e-mail regarding service termination of phone line service ([protected]), please note that your request has been processed from our end and the same will be terminated at the earliest.

Also, we would like to inform you that your Broadband service has already been terminated from our end.

In addition to inform you that necessary waiver if any will be posted to your account once the account gets closed from our end.

Kindly be assured that we would do our best to resolve your concern.

Further, if you still find any billing issue, we request you to revert.

For additional product and service related information, you may contact us through any of the following means:

Phone:[protected] from any phone (Toll free) or,
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in

You can also book your service complaints online at
http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp


Yours sincerely,



Indraini Kaila
Broadband Customer Care
Reliance Communications.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: Anish Nambiar (anish.[protected]@gmail.com)
Date: Thursday, August 06, 2009 11:21 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your mail

Hi Billing team,
I had a discussion with Parag from customer care and was told that I will be considered for the prorated bill which has got generated and also any additional charges which have been levied till date for a service which I am not using. I am attaching the mail from Mr. P Srinivas for the same below and I have highlighted the area where the said promise has been made. Do let me know if there is any other information required to close this connection once and for all.

Thanks
Anish



On Fri, Jul 24, 2009 at 2:04 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

Thank you for contacting Reliance Broadband Customer Care.

With reference to your mail regarding termination of Fixed Wireline Phone connection, please note that we have taken your request and one of our executives from the concerned team will contact you within next 48 hours over this issue.

Further, please note that FLP means- Fixed Line Phone, Modem means- the instruments, which you have got with the internet connection and IAD is also a type of modem. This is to apprise you that this is just a information for you to return the instruments related to connection. However, the equipments will be collected from our end, once the service get terminated from our end.

Also to inform you that the payment of Rs.187.00/- made by you on[protected] has been updated in our system and the services of the said Fixed wireline phone number [protected] are active.

Further to your concern regarding reversal of charges, we request you to revert us once the services get terminated from our end.

We regret for the delay in reply and sincerely apologize for the inconvenience caused to you from our executives in the process of termination.

We are constantly trying to improve our services.

Looking forward to serve you in the future.

For additional product and service related information, you may contact us through any of the following means:

* Phone: *377 from any Reliance Fixed line phone or,
*[protected] from any phone (Toll free) or,
*[protected] from any phone.
* Email: [protected]@relianceada.com
*
Website: www.reliancecommunications.co.in


You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Yours sincerely,

P.Srinivas
Broadband Customer Care
Reliance Communications.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.













-----Original Message-----
From: Anish Nambiar (anish.[protected]@gmail.com)
Date: Wednesday, July 15, 2009 10:02 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your mail

Mr Srinivas
I would need to know what you mean by FLP MODEM IAD. I have the modem and the i have the telephone IN THE SAME CONDITION that they were given to me. Additionally I would like to know if your organizations modus operandi to fleece customers has been to keep them not informed on the process for termination of a connection when there are 2 cases which need to be raised. THIS WAS NOT COMMUNICATED TO ME when i cancelled the broadband after paying an amount for the necessary closure in March.
Such behavior is intolerable from an organization of the stature of Reliance. I would make this a consistent point in all forums and all customer redressal forums regarding the pathetic service by Reliance. This is not regarding the payment of 180. This is regarding keeping a customer in the dark regarding wierd policies wherein a broadband connection (RJ11) termination is not linked to the telephone line!
I would need an apology and reversal of all charges immediately. Additionally I would want one of your engineers to come and pick up the handset and modem immediately.
Do let me know if there is any confusion again regarding the requirement.
Thanks
Anish

On Wed, Jul 15, 2009 at 6:49 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

Thank you for contacting Reliance Broadband Customer Care.
With reference to your mail regarding termination of Fixed Wireline Phone Connection, please note that the services of the said Directory Number [protected] are barred from our end, due to non-payment of outstanding amount Rs.187.53/-. Hence, we request you to make this payment at the earliest, in order to process the termination request.

Further, please note that in post cancellation of connection, you will have to return the instrument or else you will be charged Rs.1250/ for POTS instrument. You need to return all the equipments provided by reliance including FLP, MODEM, IAD, etc.

We regret for the inconvenience caused in the process of termination from our executives.

Further, if you face any issue, kindly revert us.

Looking forward to serve you in the future.

For additional product and service related information, you may contact us through any of the following means:

* Phone: *377 from any Reliance Fixed line phone or,
*[protected] from any phone (Toll free) or,
*[protected] from any phone.
* Email: [protected]@relianceada.com Website: www.reliancecommunications.co.in


You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Yours sincerely,

P.Srinivas
Broadband Customer Care
Reliance Communications.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.











-----Original Message-----
From: Anish Nambiar (anish.[protected]@gmail.com)
Date: Wednesday, July 15, 2009 04:36 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your mail

Hi Poonam
I am not sure if I got it right. I would need to know what needs to be done to close this account once and for all. I would need the telephone connection also to be terminated as informed in my calls with your customer service reps. In March I spoke with multiple people from reliance on having this connection terminated. I have been told by your customer service rep Preetam today that the telephone connection is still not terminated as there needs to be one more request that needs to be logged for termination of that connection. I have spoken to the csr supervisor Lalit also regarding closing this connection once and for all and I would appreciate a quick response on this. Also in this mail there is no mention of logging a separate case for terminating the landline connection.

My details are as follows:
BAN - [protected]
CAN[protected]
userid:[protected]

Customer Service Agent: Preetam
Customer Service Supervisor: Lalit
Location: Mumbai

Thanks
Anish



On Wed, Jul 15, 2009 at 3:49 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,


Greetings of the day!

We regret for the inconvenience caused.

This is with reference to your e-mail regarding "Bill related dispute", registered under the Service Request ID[protected] . Please note that your complaint has been resolved with the resolution that you have already got the adjustment of Rs.106.38 /-. And also remaining amount whatever you have been charged after 24/02/2009 will be automatically reversed in your broadband account.

Further, if any issue persists, kindly revert.


Looking forward to serve you in the future.



For additional product and service related information, you may contact us through any of the following means:



Phone: *377 from any Reliance Fixed line phone or,

[protected] from any phone (Toll free) or,

[protected] from any phone.

Email: [protected]@relianceada.com

Website: www.reliancecommunications.co.in



You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp







Yours sincerely,





Poonam Sharma

Broadband Customer Care

Reliance Communications.



NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.





The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.


This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Anish Nambiar (anish.[protected]@gmail.com)
Date: Wednesday, July 15, 2009 01:02 PM
To: Service Assurance Email ([protected]@relianceada.com)
Subject: Regarding cancellation of my reliance connection

From: Anish Nambiar (anish.[protected]@gmail.com)
Date: Tuesday, July 14, 2009 08:58 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Regarding cancellation of my reliance connection


Hi
This is with regards to my broadnet connection which I had terminated 3 months back. I still continue getting tariff mails regarding this connection. I would require you to cancell this connection with immediate effect and reverse all charges that are being asked of me. I would need a confirmatory mail regarding this asap without which I would need to get in touch with the customer grievance cell.
My details are as follows
My details are as follows:

BAN - [protected]
CAN[protected]
userid:[protected]

You can call me on [protected] to get further details regarding this connection.
Thanks
Anish

my broadband connection was in the name of manoj gupta and even the phone connection...later we had returned the instrument and got the number changed and even got the connection in the name of smt. mamta gupta the id being the same...now the id has been temporarily barred..and i am not able to understand the reason behind it...we are paying the monthly bills which are being payed in the name of smt. mamta gupta...we are receiving the bills from that name and when being asked at the cutomer care...they say that the connection is still in the name of manoj gupta...though we receive the bills which show that the payment is being made in the name of smt. mamta gupta..we have been paying all the bills with no due bills..but at the customer care they say that the connection is still in the name of manoj gupta and there is some due bill..which is clearly wrong...
my user id is[protected]...please look into this matter as asp...

Reliance Broadband Services — Broadband services delay in installation

Hello,

I wanted a broadband connection to my home i met one of the feild representatives who's name is Mohan and his cell # [protected] and as per his verbal commitment the Broadband service will be installed with in 3 days. I issue him a currentdated Cheque form SBI Bank on the 29th of August. Later i recived a all from him stating that there is a server issue and my connection will be installed by tuesday of next week i.e 3rd.I said ok and later i called him on the 3rd for the same and he told me that it will be installed 100% on friday. Now today is Saturday and there is no serivice installed. I personally made a trip to the local broadband office and for my surprise they say that there is no server issue and they dont have Fiber Cables to lay form the junction box to the customer's house.There are about 350 customers with the same complaints.My next question is what was going on i get two different replies. I dont know what is going on still and i called Mr.Mohan back and now he says its going to take till Monday next week.ie on the 7th of september.I called the customer service several times and they say they can only send emails regarding my issue. My issue is still not solved as of this date. I recon that these people are just Buch of Liers. kindly advice what can be done next.I hope Mr Ambani does not face the same Installation Issue.


Thanks and Regards,

Rajamani Shivakumar.
Mob:[protected]

i have this conection befor 2 month
conection was cut at every 2 days for last 5 days...
so plz regard this

i agree with this. me too face the same problem now its 9th october. still i dint get the connection. they are giving stupid reasons and im mentally disturbed with this buddies. they suck my money and not giving connection.what the hell the persons are working for ? i dont know it may be a modern technic to suck money from reliance communications.where i can bare it? nearly i called 100 times to tht bluddies in a month.stillam not able to get connected.its make meirritated severely.

wont we sack these frauds to out of india?

ram

Reliance Broadband Services — improper response

I have applied for a broadband on oct ' 09.
before applying, their sales executives were calling frequently to obtain payment.
i have done the initial payment too.
despite payment, they have not provided connection.

i wonder abt their rerason!!

"Due to lack of cables" was their reason!!!!

i have just quitted to continue with them further.

I demanded to refund the amount which ive paid.
they are always saying some reasons

evrn after 100 days, im getting the same reply from them

sincere sales representatives, who were sincere before obtaining a client, doesn't cares and giving "sincere" answers.

i am 200% dis satisfied with reliance broadband services.

hi i m[protected]
my land line number is dad for 1.5 month
my land line num is[protected]

Hi My Reliance Broadband ID is[protected]
My contact num is [protected] Mr. Mahipal Zhala, Personnel Officer, Vadodara Municipal Corporation, Khanderao Market Building, General Adminstration Department
This connection dead for last 10 days
so please kindly do needful.

Reliance Broadband Services — INTERNET CONNECTION NOT TERMINATED BY RELIANCE

sir,
i am anuj gupta from anuj trading company.i have internet connection from reliance broadband services,i m not satisfied with their services.last week on 5th october i request for terminate my connection then they told me that ur connection will be disable in 48hrs,my request no. is[protected] &my refund will come within 10 days.they r not terminatting my connection & increasing my bill day by day.so plz take action against this & help me to terminate my connection.plz rpl me as soon as possible.my contact no. [protected]

Reliance Broadband Services — charges for the product that was deactivated by the company itself

dear sir,
i have been using the relaince broadband services since jan 21,2011...when i purchase this product ..the executive offered a relaince sim card for its mobile phone services..which was free of cost;; he was given all the necessary document needed for the same..like i-card.residence proof..
now the company has stopped the services for the sim card by saying that there was some problem in the identity provided..but with the same i-card the broadband service(netconnect) is activated..
moreover..the company has charged me for the sim card..which is not used ever..
plzz tell how can i cope up with this problem...should i pay the bill for the sim card too???

My name is Pankaj Tyagi. I had applied for a Reliance Broadband services around 3 years back. One person named Rakesh from Reliance came to my house and explained the scheme and told me to pay just 500 for the instrument, which will be refundable. They came the next day and installed the connection and at that moment it was working. But since last Sept 2010, it stopped working. I made numerous calls to the customer care, attended by different people. No one bothered to come home and check the connections. After one week of futile effort, I made calls to them to disconnect their services. This was also left unheard.

At the end of the month comes their bill asking me to pay Rs. I260!! I called them again and told them I cannot pay the bill since I have not used their services even for 5 minutes. They kept promising me that they will take necessary action and they will forward the issue to the billing department. Still for almost 2 months and more I continued getting calls regarding my outstanding and i kep repeating my story again and again.. it was the heights of mental harassment.

But I feeling cheat and such a mental torture by a so called reputed company..I will request every one who happens to read this forum to pleeeeeeeeeese not take any connections from Reliance..if you want mental peace.

Since I have not written them any request letters by mail or post, i do not have any proofs of the requests that I have made, other than the transaction IDs. Please let me know if there is any way I can fight.. It is not only about the money.. but people should not be cheated like this..


Pankaj Tyagi
Broadband UserID[protected]
Billing ac # [protected]



Then came the calls from Mumbai asking me the reasons for the disconnection request.. this also went on for long.. I forget for how many months..again I had to repeat my vows to them..

HI I am using reliance broadband connection and sim as well but the address where I lives is Roseland Residency Pimple Saudagar where the network coverage is zero from almost last 15 days I also complain about this to customer care and the complain number is[protected]..but of no use...There are many people in our society as it's township of almost 1500 flats and many of which using the reliance connection and are in trouble because of no network coverage .I request you to please resolve the problem

hi My broadband ID is[protected].my complain is that i requested ur patel nagar new delhi based cyber world about transferring my internet connection from post paid to pre paid several times but ur lazy and useless worker does take any required action seriously.they just gave assurance inspite of doing work.i[censored] please resolve this problem then I will be grateful to you.my contact no is [protected].
yours faithfully
sumant mani yadav
new delhi

my landline connection has lost at begning stay on broadband connection

my caf number-[protected]. its been over a week, since i paid for reliance broadband service. They were only in time to collect the money but when it came for the connection they have just started ignoring the calls on lame excuses. i want a proper and immediate action to be taken. my contact number is [protected].