[Resolved]  Reliance Communications — extra amount charged

Dear Consumer Compliants Team,

Please note, I have atatched the email correspondence with the reliance mobile nodeal officer and please look at the way how they are responding for my complaint - for charging extra amount for the second month they are responding that i have agrred that the charges are charged fair by them ( infact i have recorded the conversation- where i'm not accepting to the records whgich they have provided)

Please let me kow whether i can raise to anyone to make sure that atleast in future the same treatment is not given to any customer.

Regards
RAMAN

________________________________________
From: Janakiraman Sakthivel //Kotak /Bank
Sent: Friday, January 23, 2009 10:24 AM
To: 'RCOMNodalOfficer.[protected]@relianceada.com'
Subject: FW: Reg: Compliant Number 8316389
Importance: High

Dear Shanaz,

Please recall the telecon which we had a while ago, I also would like to inform you that all my telcon are recorded & I can prove to anyone that I have not confirmed & agreed all craps mentioned in the attached mail from venkateshwari.

I give 24 hours for venkateswari & your company for perusing the case and apologizing for the wrong statement in and 48 hours time to solving the issues, thanks.

[protected]

With Warm Regards

S.JANAKIRAMAN I Senior Manager - Client Relations - Priority Banking I Kotak Mahindra Bank Ltd
Krishna Manasi, Old No. 45, New No. 97, Gandhi Nagar, First Main Road, Adyar, Chennai:600 020
M+[protected] I D+[protected] I (+[protected] I 7+[protected] & +[protected]
________________________________________
From: RCOMNodalOfficer.[protected]@relianceada.com [mailto:RCOMNodalOfficer.[protected]@relianceada.com]
Sent: Thursday, January 22, 2009 4:29 PM
To: Janakiraman Sakthivel //Kotak /Bank
Subject: RE: Reg: Compliant Number 8316389
Importance: High


Sir,

Greetings From Reliance!

Thank you for writing to us.

In response to your mail to us, we understand that one of our executives has contacted and you confirmed that your Calls were

Charged Correctly & issue for the same has been resolved


We Value your association with us and look forward for Opportunities to serve you better

With Regards

Venkateswari
[protected]
"Janakiraman Sakthivel //Kotak /Bank" <janakiraman.[protected]@kotak.com>
[protected]:09 PM To <RCOMNodalOfficer.[protected]@relianceada.com>
cc
Subject RE: Reg: Compliant Number 8316389






Dear Venkateshwari,

Good day to you!

Can you please advice the lead time required to solve the issue, thanks.

With Warm Regards

S.JANAKIRAMAN ISenior Manager - Client Relations - Priority Banking IKotak Mahindra Bank Ltd
Krishna Manasi, Old No. 45, New No. 97, Gandhi Nagar, First Main Road, Adyar, Chennai:600 020
M+[protected] ID+[protected] I(+[protected] I 7+[protected] & +[protected]

________________________________________

From: RCOMNodalOfficer.[protected]@relianceada.com [mailto:RCOMNodalOfficer.[protected]@relianceada.com]
Sent: Monday, January 19, 2009 4:51 PM
To: Janakiraman Sakthivel //Kotak /Bank
Subject: Re: Reg: Compliant Number 8316389
Importance: High


Sir,

Greetings From Reliance!

Thank you for writing to us.

We have forwarded your concern along with necessary documents to the respective department and shall resolve the same soon. Please bear with us till then.

With Regards

Venkateswari
"Janakiraman Sakthivel //Kotak /Bank" <janakiraman.[protected]@kotak.com>
[protected]:09 PM
To <rcomnodalofficer.[protected]@relianceada.com>
cc <RW.[protected]@relianceada.com>
Subject Reg: Compliant Number 8316389









Dear Sirs,

Good day to you!

Please note, I have taken two reliance connections ([protected] & [protected]) and the I was charged excess amount or 350 in the month os august and the same was reversed when I raised the issue (the same is recorded in your system too)

In the month of December (November bill) I have again raised the issue for charging me excess amount of INR 300Plus again. The compliant was booked & raised via the subjected number.

I was given a call track saying that I have made a call to 3 numbers.[protected], 51234244 & 5123488) I have never ever called these numbers or used the reliance phone for any other services except making calls.

Please arrange to reverse the charges which has been charged to be by mistake, thanks.


With Warm Regards

S.JANAKIRAMAN ISenior Manager - Client Relations - Priority Banking IKotak Mahindra Bank Ltd
Krishna Manasi, Old No. 45, New No. 97, Gandhi Nagar, First Main Road, Adyar, Chennai:600 020
M+[protected] ID+[protected] I(+[protected] I7+[protected] & +[protected]


________________________________________


From: Janakiraman Sakthivel //Kotak /Bank
Sent: Saturday, January 10, 2009 9:52 AM
To: 'RW.[protected]@relianceada.com'
Subject: RE: CALL DETAIL REPORT


Dear Bharathidasan,

Good day to you!

Please recall the telecon which we had twice (7th of Jan & on 5thof jan) – Please arrange to give me the complaint registration number for non acceptance of the charges levied by you extra, thanks.

Please note, I have not used the phone for the number which you have specified & request you to raise the matter with your office & get the reversal for the extra amount which you have charged along with the concerned service tax, thanks.

With Warm Regards

S.JANAKIRAMAN ISenior Manager - Client Relations - Priority Banking IKotak Mahindra Bank Ltd
Krishna Manasi, Old No. 45, New No. 97, Gandhi Nagar, First Main Road, Adyar, Chennai:600 020
M+[protected] ID+[protected] I(+[protected] I7+[protected] & +[protected]


________________________________________


From: Janakiraman Sakthivel //Kotak /Bank
Sent: Wednesday, January 07, 2009 5:07 PM
To: 'RW.[protected]@relianceada.com'
Subject: RE: CALL DETAIL REPORT

Dear Bharathidasan,

Good day to you!

Please note, I have not used the phone for the number which you have specified & request you to raise the matter with your office & get the reversal for the extra amount which you have charged along with the concerned service tax, thanks.

With Warm Regards

S.JANAKIRAMAN ISenior Manager - Client Relations - Priority Banking IKotak Mahindra Bank Ltd
Krishna Manasi, Old No. 45, New No. 97, Gandhi Nagar, First Main Road, Adyar, Chennai:600 020
M+[protected] ID+[protected] I(+[protected] I7+[protected] & +[protected]


________________________________________


From: RW.[protected]@relianceada.com [mailto:RW.[protected]@relianceada.com]
Sent: Tuesday, December 23, 2008 11:42 AM
To: Janakiraman Sakthivel //Kotak /Bank
Subject: CALL DETAIL REPORT




Dear Sir,

Pls find the attachment of CDR..






Regards,
Bharathidasan.k
[protected],
Adyar Rw.