[Resolved]  Reliance Communications — NO REFUND AFTER 7 MONTHS OF TERMINATION

I'd terminated my account with Reliance Communications for the broadband connection on[protected]. I was told that refundable portion of security deposit of Rs 1000.00 would be sent to my postal address within 3 MONTHS.

More than 7 months have passed and inspite of many reminders & visits to Reliance Webworld (in Sec-5, Dwarka), I am still waiting for the refund.

I posted e-mails on Reliance website and the customer care executives obliged me by responding to it. However, they told that my termination request has not reached them, inspite of Webworld personnel confirming that they had forwarded the same very long back to the concerned department.

Anyway, in order to end this blame game (who did or who did not), I again forwarded a copy of termination request to them on 6th December’ 2007.
Ah, I received call (& e-mail too) from RELIANCE informing that the refund amount will be despatched to my postal address in next 15 to 20 business working days. So I decided to I wait for another 20 days……..

Then, again, on 7th January’ 2008, I received call (& email too) informing that refund amount has been processed and the same will be received by me within 7 to 12 days.

I thought, probably the wait is now going to over, OK let me wait for another 2 weeks, but that wait did not yield anything.

So I wrote back to Reliance asking for the refund.

& YOU KNOW WHAT, I RECEIVED A CALL INFORMING THAT MY CHEQUE HAS BEEN FORWARDED TO THE ACCOUNTS DEPARTMENT FOR PROCESSING & I WOULD RECEIVD THE SAME SOON.
WHEN I ASKED “WHEN??”, THAT EXECUTIVE DID NOT HAVE ANY ANSWER. HE SAID “I CANNOT GIVE YOU ANY DATE”.

Until today (after almost 7 months), I haven't yet received any refund.
I would like to lodge a complaint against Reliance Communications through Consumer Court.
Deepa Khanna
Phone no. : [protected] (CAF Number: [protected])