[Resolved]  Reliance Communications — Reliance Broadband netconnect

Address:

Chandigarh, Chandigarh

Hi,
I want to let everyone know that subscribing reliance netconnect after paying 2800 as connection fee and then more than 1000 Rs every month, was one of the worst decision I've ever made. I was told by my friend to not to take reliance but I trusted this brand and now very frustrated with their service. In summary, below are the problem I've been facing -

1) Never seen 3.1 mbps anywhere in India not even close to 1 mbps
2) My plan is of INR 1099/month but credit limit is just 900 so almost every 20th of the month when my usage go beyond 900, they change my plan automatically to Highspeed 1x without telling me. This has affected my work in big way and frustrated me all the time.
3) Last month, they had changed my plan to 5 GB all time without my request but I was using it as my original plan of 10 GB night & 2 GB day..This has taken my bill amount to 3500 Rs. I've complained about it almost 5 times and have been following up with them almost daily from last 2-3 weeks but there is no proper response from them.....

Below is the chain of e-mails, which will help everyone take decision before subscribing reliance netconnect. (I've removed my official email Id from the mail chain)

Thanks
Nikhil

[protected]




From: Agrawal, Nikhil
Sent: Monday, June 07, 2010 1:25 PM
To: 'Netconnect.[protected]@relianceada.com'
Cc: '[protected]@relianceada.com'; '[protected]@relianceada.com'
Subject: RE: 'ADAG=[protected]' RE: Acknowledgement Mail

Suresh,

I was promised to clear all problems within 48 hrs but it has been more than 96 hrs now but I am still running on 1 Kb/s bandwidth. Can you please let me know what should I do to get this thing clear? I am seriously regretting by subscribing reliance service.



Regards
Nikhil

From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Saturday, June 05, 2010 3:54 PM
To: Agrawal, Nikhil [MOTORS/EMC/IN]
Subject: RE:'ADAG=[protected]' RE: Acknowledgement Mail

Dear Customer,

This is with reference to your e-mail regarding billing issue of your Netconnect Broadband+ number [protected].

Kindlynote that your complaint has already been registered vide Service Request ID[protected]. We are working on it and will respond to you shortly.



We sincerely regret the inconvenience caused to youin this regards.

Regards,

Suresh Nadar
Netconnect Broadband+
Reliance Communications

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.

You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: ()
Date: Friday, June 04, 2010 06:05 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Cc: [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Acknowledgement Mail

Swapneel,

The issue is beyond credit limit; I’ve been living on 1x speed from last 10 days but there is no resolution to the problem. After checking my bill, I could figure out that my plan has been changed to 5 GB 24/7, which I’ve never requested so please escalate it to resolve it ASAP.

Thanks
Nikhil

From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Tuesday, June 01, 2010 1:34 PM
To: Agrawal, Nikhil [MOTORS/EMC/IN]
Subject: RE:'ADAG=[protected]'Acknowledgement Mail

Dear Customer,

This is with reference to your e-mail regarding credit limit related issue for your Reliance Netconnect Broadband+ number [protected].

Kindly note that, we have taken up your issue with the concerned department for further review and appropriate action to be taken and will respond you shortly.

We sincerely regret the inconveniencecaused to you in this regards.

Regards,

Swapneel Shete
Netconnect Broadband+
Reliance Communications

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.

You can also call Reliance Customer Care at *355, 30335555 &[protected].
You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: ()
Date: Monday, May 31, 2010 01:28 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Cc: [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: RE: RE: RE: Acknowledgement Mail

Suresh,

In that case, please stop promising services to customer. Why did you give me a plan, which cost beyond my credit limit? This is utter non-sense. Anyways, I think I will prefer to get disconnected from this non-customer friendly service by end of June so thanks but no thanks.

I was told by few of my friends not to go for reliance but I trusted the brand but I believe that they were always right.

Regards
Nikhil

From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Sunday, May 30, 2010 12:40 PM
To: Agrawal, Nikhil [MOTORS/EMC/IN]
Subject: RE:'ADAG=[protected]' RE: RE: RE: Acknowledgement Mail

Dear Customer,

This is with reference to your e-mail regarding services of the Netconnect Broadband+ number [protected].

Kindlynote that, you need to pay deposit to enhance your credit limit. We request you to visit your nearest Reliance Mobile Store for further assistance.

List of Reliance World Locations are attached for your ready reference.



We sincerely regret the inconvenience caused to you in this regard.

Regards,

Suresh Nadar
Netconnect Broadband+
Reliance Communications

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.

You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: ()
Date: Friday, May 28, 2010 03:26 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Cc: [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada..com)
Subject: RE: RE: RE: Acknowledgement Mail

Hi Dhiraj,

One more time I am facing problem with reliance card because of my credit limit. Last month, I was working on 1x connectivity for almost 2 weeks since my usage was beyond my credit limit (INR 900), which has caused lot of work related problems.

Again, from last 3-4 days I am getting 1x and could figure out the reason that my usage has gone beyond the credit limit (INR 900) and system has automatically changed that setting to 1x from broadband.

I just wanted to understand the concept behind keeping credit limit less that the total monthly bill amount; I’ve been virtually paying the bill even before it is generated, which is quite frustrating.

Please take a quick action to resolve the issue because I don’t want to continue to spend my time on this.

Thanks
Nikhil

From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Thursday, May 27, 2010 1:04 AM
To: Agrawal, Nikhil [MOTORS/EMC/IN]
Subject: RE:'ADAG=[protected]' RE: RE: Acknowledgement Mail

Dear Customer,

This is with reference to your e-mail regarding Billing Issue for your Netconnect Broadband+ [protected].

As communicated earlier kindly note that as per your Service Request ID[protected], total amount of Rs. 286.43/- for the billing period[protected] to[protected] has been waived off.

Waiver details will be reflected in your subsequent bill.

Regards,

Dhiraj Sonavane
Netconnect Broadband+
Reliance Communications

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.Broadband+ @relianceada.com.

You can also call Reliance Customer Care at *355, 30335555 &[protected]..

You can view your bills and make payments online through http://myservices..relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada..com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per e-mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed e-mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: ()
Date: Monday, May 24, 2010 03:33 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Cc: [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada..com)
Subject: RE: RE: Acknowledgement Mail

Anyone, please let me know if there was any conclusion on this?

Regards
Nikhil

From: Agrawal, Nikhil
Sent: Thursday, May 20, 2010 3:52 PM
To: 'Netconnect.[protected]@relianceada.com'
Subject: RE: 'ADAG=[protected]' RE: Acknowledgement Mail

Sunita,

Can you please let me know if there was any conclusion on this one?

Regards
Nikhil

From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Monday, May 17, 2010 3:58 PM
To: Agrawal, Nikhil [MOTORS/EMC/IN]
Subject: RE:'ADAG=[protected]' RE: Acknowledgement Mail

Dear Mr. Agarwal,

This is with reference to your e-mail regarding data usage wrongly charged for your Netconnect Broadband+ number [protected].

We understand your concern and apologize for the inconvenience caused to you.

Please note that your complaint is logged vide Service Request ID [protected]. We are working on it and will respond to you in next 48 hours.

We would appreciate your cooperation in this regard.

Regards,

Sunita Belel
Netconnect Broadband+
Reliance Communications

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.Broadband+ @relianceada.com..

You can also call Reliance Customer Care at *355, 30335555 &[protected]..

You can view your bills and make payments online through http://myservices..relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada..com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per e-mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed e-mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: ()
Date: Monday, May 17, 2010 03:20 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Cc: [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada..com)
Subject: RE: Acknowledgement Mail

Hi,

Can you please let me know if there was any conclusion on this one? Very recently I found out that my account was disabled because of insufficient credit limit, which caused me huge loss of work. I am very disappointed with your service and will never recommend to any one in future.

Regards
Nikhil

From: Agrawal, Nikhil
Sent: Wednesday, May 12, 2010 8:09 PM
To: 'Netconnect.[protected]@relianceada.com'
Subject: RE: 'ADAG=[protected]' Acknowledgement Mail

Hi,

Please find below requested details –

• Netconnect Broadband Number. [protected]
• Name. Nikhil Agrawal
• Complete Billing Address.
? Quark Media House, A-45, Industrial Area, Phase 8-B, Mohali, India-160071
• Alternate number. [protected]
• Best time to contact you at the alternate number. Between 12- 2 PM
Let me know if you need more details.

Regards
Nikhil

From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Tuesday, May 11, 2010 11:27 PM
To: Agrawal, Nikhil [MOTORS/EMC/IN]
Subject: RE:'ADAG=[protected]' Acknowledgement Mail

Dear Customer,

This is with reference to your e-mail regarding billing issue for your Reliance Netconnect Broadband+ connection.We request you write us back with following details:
• Netconnect Broadband Number.
• Name.
• Complete Billing Address.
• Alternate number.
• Best time to contact you at the alternate number.

We would require the same to assist you better.

Regards,

Prakash Parwani
Netconnect Broadband+
Reliance Communications

For further details, you can visit our website http://www.rcom..co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected].

You can also call Reliance Customer Care at *355, 30335555 &[protected].
You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: ()
Date: Thursday, May 06, 2010 02:25 PM
To: [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com. ([protected]@relianceada..com.)
Cc: Netconnect.[protected]@relianceada.com (Netconnect..[protected]@relianceada.com)
Subject: RE: Acknowledgement Mail

Thanks Hetal for forwarding to concerned department. I just want to let reliance customer care know that I will be unable to pay this bill until & unless I get some resolution on my query so I would highly appreciate the quick response.

Also, I want to bring attention to reliance customer care on the speed, which I am getting in Chandigarh area; speed mentioned by Reliance should have been with broadband but we are only getting high speed 1x in Chandigarh sector 37D; can you please look into this matter as well?

Regards
Nikhil

From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Wednesday, May 05, 2010 8:25 AM
To: Agrawal, Nikhil [MOTORS/EMC/IN]
Subject: RE:'ADAG=[protected]'Acknowledgement Mail

Dear Customer,

This is in reference to your mail received at Service Assurance Cell of Reliance India Mobile. Please note that we have forwarded it to Customer Care team of Netconnect Broadband (Netconnect.[protected]@relianceada.com). One of our executives will be in touch with you shortly.

We appreciate your co-operation in this regard.

We believe in taking care of our customer needs first.

Yours sincerely

Hetal Shrivastav
Service Assurance Cell
Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada..com.

You may also call on *222 or 198 (Both are Toll free) from your Reliance Phone or 3033 3333 from any other phone.

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.
Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
-----Original Message-----
From: ()
Date: Tuesday, May 04, 2010 02:58 PM
To: Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com)
Cc: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Reliance Broadband # [protected]

Hi,

This is so frustrating to see that company is not giving satisfactorily response to its customers even after charging huge amount of money. Last month, I had requested one of the customer rep to change my plan to 5 GB day/10 GB night, which was confirmed back to me. After confirmation, I started my daily browsing/work activity during day time but not when I receive the bill, it is still saying that I am on 2 GB day/10 GB night and charged me 400 INR for extra usage.

I am attaching the email request with response from Reliance to escalate this issue and adjust my bill since it was not my fault.

Please let me know if you’ve any questions..

Need quick action on my request.


Regards
Nikhil

<<Fwd_ Change in plan request-0.txt>> <<Fwd_ Change in plan request-1.html>>


</HTML< TD>

</HTM< TD>

</HTM< TD>

</HTM< TD>