[Resolved] Reliance Communications — Complaint regarding the New Connection | |||
Dear Sir, You have kept first position in telecommunication thanks for the great achievement, but some quite complaint about your customer problems resolution as follows I am booked a new Connection of reliance [protected] from Reliance Mobile store Narela. This Mobile store handled by Mr. Pawan. I give the all documents to need the new connection Like Voter Id card for ID Proof & my MTNL (Mahanagar Telephone Nigam Limited) BILL for residence Proof. After some days my all outgoing calls had been stopped. Then I talk to 198 customer service he said to me your documents is not submitted till. You have to be submitting your documents again in Your Nearest Mobile store. The same I have putted in nearest mobile store. But your verification officers also verify my address to visits on my Home. After some days your Narela Mobile store is permanently closed and my Phone outgoing/Incoming service is not start-up. I am again talk to 198 service he said to me again submit your documents to reliance web world Saraswati Vihar. I am going to web world saraswati vihar I regretfully inform you that performance of the company and behaviour towards customers complaint is not of the standard as expected from you. The Customer services Miss Shilpa Sharma is treated rudely with us. I am submit all the documents in Web World. I am Not pay Monthly Bill therefore I am not used any service of My mobile. How many days required for a new connection tell me? How many days to verify the documents ? How many days to start a service of my [protected] Mobile No? We wish that you look into the matters as soon as possible and resolve the problem at the earliest without any further delay. We hope that you will take the matter seriously and those suffered will be brought to justice. Thank you Regards Vikas Bardia Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
Reliance Mobile — New
Subject : Reliance mobile can not block incoming calls on the lost SIMDetails:
Somebody had stolen my Reliance mobile, I had given the complaint to block the sim card, approx 15 days before.Surprisingly when I called on my lost number I found that the number was still active means Incoming call on the number is still working.When I called on relaince moblile call centre they told me that, they have already registerd the complaint and stopped the outgoing call from that SIM but they can not stop incoming calls to that SIM . Although I told call centre that I dont want even incoming facility on that number and deregister my name from that number they said it is not possible ...
This is very surprising and annyoing that they can not stop the incoming call on the stolen SIM.?? Means what anybodycan simply steal the mobile and can enjoy it for incoming calls ?? This is really frustrating experince.
I strongly feel that If the consumer wish to discontinue the services of the SIM it must be done by mobile operator because it is securtiy sensetive issue.
regarding reliance cell phone — outgoing problem
my cell phone outgoing is off without information. and again after the deposit of ID proof outgoing is off, and i continious talk to coustomer care but they have no idia why my phone outgoing is off some coustomer executive told me your your bill is pendind and some told me your docoument is pending but no can help proprly so i request to you slove my problem as sosn as possibleManish kumar
[protected]
Complane no :[protected]
phone complaint — outgoing problem
newly taken phone no. [protected] showing outgoing calls.please look into the matter.
thanking you
regards
t.srinivasa rao
Reliance Mobile — new sim card connection was stopped
i was taken a new connection from reliance gsm.they are stopped the connection.i am trying for customer care to talk about the proble,but it was not connecting.reliance mobile store — not update my mobile bill
Respected sir,I have submited my netconnect broadband bill on 6 oct 2011, but the reliance store is not update it, now from 4 days my connection is disconnect. And 20 oct 2011 I receive next month bill with including last month bill. I have many time called customer service center but not any respond. Please sir solve my problem
My receipt no. 39109
My name pradeep lalwani
Bill submit date 6 oct 2011
Mobile no. [protected]
Amont 550
Store address;- Reliance mobile store
Amar plaza complex, opp
Daulat bag, ajmer
Ph[protected]
[protected]
Reliance Communications — New Connections
We have taken 2 new reliance numbers (GSM) on[protected] from Web World at Mira Bhayander Road. Even after submitting documents many times and after the verification is been done, our numbers get disconnected every week mentioning that there is documentation or verification problems. The web world executives and in charge is very very cooperative and helpful but the reliance service providers are creating a nuisance for us by disconnecting the services every now and then. We have also received our phone bills and made payments but then too they are still harassing us by disconnecting the services every now and then. Even the web world in charge is upset regarding the disruption of services so often. Every time we are calling customer care no. 198 and wasting our time every week for the same problem. We have four reliance numbers including these two new numbers. Its becoming a headache for us to go through all this on weekly basis. It is highly hilarious that on verification of the two new numbers been given the same address proof, for one number they gave address verification is okay and for the other number they mentioned that building does not exist. Please advise and help us to solve this problem. My name is Harsha Doshi and my number is [protected] and my email id is sanhar.[protected]@gmail.com. Dear Customer,
We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.
Regards,
RCOMcare
We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.
Regards,
RCOMcare
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Reliance Mobile — deactivation without verifying the address of residence
Dear Sir,I purchased a new reliance mobile cdma connection and submitted the copy of my bank statement as the proof of address. But after some days i got a message from the customer care that the address found false in verification, and my connection has been deactivated. many times I have given complaints but I am getting any good results.
Previously I have faced a lot many problems with this service regarding false billing etc.
And I feel the customer care of this company is not at all customer friendly.