[Resolved] Reliance Communications Gsm — COMPLAINT FOR WRONG DEDUCTION OF BALANCE WHENEVER I RECHARGE

HARDIK GROVER

from Gurgaon, Haryana

Address:

Gurgaon, Haryana

Dear Sir,
I am Hardik. I am Reliance (Delhi) user, my number is +91 [protected].

“INCIDENT No. 1: COMPLAINT AGAINST WRONG DEDUCTION OF BALANCE WHENEVER I RECHARGE”

I got my number recharged on 03/10/2010 for Rs.200/- around 7.48 PM (as per confirmation msg received). In couple of days my balance got reduced by Rs. 50/- (other than my regular usage).

I made a call to costumer care asking for the reason for deduction of such balance. As told by him, my number was subscribed to Caller Tune. I don’t understand how does a number automatically subscribe to such service and we, are not uneducated that we don’t know whether we are subscribing to any such service or not.

I told him to register a complaint to refund that balance, complaint number being[protected] made on 07/10/2010 around 2.58 PM to Firoz (executive).
I got a msg on 08/10/2010 that your complaint has been resolved, I called them back on that day again that no reversal of charges has been made. As told by him “WE CANNOT REFUND THE BALANCE. HOWEVER, WE HAVE DE-ACTIVATED YOUR SERVICE”. I asked to register another complaint and that executive refused to register a complaint.

“COMPLAINT FOR NOT REGISTERING AND REFUSING TO REGISTER A COMPLAINT”
How can a Costumer Care executive refuse to register a complaint of a Costumer and the language used by him was horrible.

“INCIDENT No. 2: COMPLAINT AGAINST WRONG DEDUCTION OF BALANCE WHENEVER I RECHARGE”

I got my number recharged on 10/11/2010 for Rs.100/- around 8.23 PM (as per confirmation msg received). Again, my balance got reduced by Rs. 50/- (other than my regular usage) on 14/11/2010 (i.e. today). Since, today (14/11/2010) is Sunday costumer care number is not available. When I will make call tomorrow they will have the same excuse that “YOU DID NOT MAKE CALL WITHIN 24 HRS, THAT’S WHY WE CANNOT REFUND YOUR BALACE” for the very obvious reasons you are not picking calls on Sunday’s. Ultimately, Loss will have to be born by the costumer.

THESE ARE NOT ONLY JUST TWO INCIDENTS THAT’S HAPPENING WITH ME, IT’S JUST THAT I HAVE RECORDING THESE DAYS STORING THEIR MSG’S AS EVIDENCES.

I HOPE A SERIOUS ACTION WILL BE TAKEN AGAINST THEM. BECAUSE MAKING COMPLAINT TO COSTUMER CARE IS MAKING NO USE WASTAGE OF EFFORT, ENERGY, SPOILING THE MOOD AND THE DAY.

-R.COM USER
HARDIK GROVER
+91 [protected]

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related Reliance Communications reviews

View all 22889 Reliance Communications Reviews

Comments

Gaurav Kumar

from Mumbai, Maharashtra

Reliance GSM — I have not Received Balance agenset recharge

Dear Sir/Madam,

Myself, Gaurav Kumar, I had recharge my mobile through internet banking of ICICI Bank on 25 Feb 2009 at 11:30 Am . i call to Reliance costumer care.talk with Superwiser. she say i can't recharge your mobile and i can't return rupees in your icici bank A/c.I have all rededy doing complain in Relince customer care the complain number is[protected]. and ICICI Bank transection id is [protected].

raja543

from Mahbubnagar, Telangana

Reliance Communications — Reducing Balance

Sir
Iam using Reliance GSM mobile connection service since DEC 2009. Without my permission they are reducing balance in my account very frequently. I called customer care regarding this problem when they first time reduced. Then they told me that this will not repeat again. But again they are reducing balance. Addition to this Reliance new offers calls will come daily upto 10-15. When i try to register my number in NATIONAL DO NOT CALL REGISTRY (toll free no 1909) It was not getting registered.so plz solve my problem.

kumarsgopa

from Delhi, Delhi

Reliance — wrongly deduction of balance not reversed

I m S. gopakumar Mob:- [protected]
On 13 of july i recharged with Rs.99/- for mobile internet along with Rs.20/- easy recharge for balance around 1:30-2:00 pm.
On talking to Customer Care the previous day they informed me that the service will get activated as soon as i recharge. so i recharged and service started but around 4 pm i used my mobile net for downloading and a amount of Rs.10/- was deducted from my balance.
I complaint to the customer care and they told me that they have checked and told they have registered my complaint and the balance will be returned in 48 hours.. but more than 72 hours have been passed and the balance has been not returned ... they have provided me with the complaint id:[protected].
I have attached two pictures of the relience net connect AD provided by them on internet. following is the url of the site.
[ file:///C:/Documents%20and%20Settings/GopaKumar/Desktop/Reliance%20introduced%20MobileNet%20internet%20Plan%20for%20GSM%20subscribers.%20%20%20I...⇄ ]

Reliance Communications Response Team

from Mumbai, Maharashtra

Hi Hardik,

So sorry to hear about your experience. As per our discussion, you have been informed that your complaint has been forwarded to the concerned department. We will get back to you shortly.

Regards,
Reliance Mobile Online Support Team

Your feedback is important to us. Keep Posting!

sanpandey

from Noida, Uttar Pradesh

Reliance communication/ GSM services — Regarding deduction of balance automatically

Dear Sir
I sanjay pandey is having Reliance GSM service. Without my knowledge and permission the company has deducted rs 49 from my balance account against their scheme offer which I never applied for. This is second time they have deducted the amount from my balance.As I am a student, this money cost me a lot.

Kindly I request you to consider this matter.

Sanjay Pandey
sanju10.[protected]@gmail.com

SHARADG71

from Mumbai, Maharashtra

Reliance Communication GSM — RECHARGE NOT ADDED

RECHARGE NOT DONE ON BY RELIANCE GSM PREPAID CARD
DEAR SIR - I HAVE MADE PAYMENT OF RS 80 VIA INTERNET BANKING ( ICICI BANK ) REF –[protected] AND PAYMENT REMARK 1109,DATED[protected] FOR RECHARGE OF PREPAID MOBILE NO [protected].BUT I HAVE NOT RECD ANY CONFIRMATION FROM RELIANCE GSM FOR TALK TIME UPDATE. I ALSO SPOKE TO CUSTER CARE OF RELIANCE GSM ,BUT NO UPDATE .
PL HELP REGARDS

vckvrm626

from Rohtak, Haryana

Reliance Communications Gsm Service — Automatic Balance deduction

Sir,

I would like to inform you that, i have complained about my mobile balance deduction, From [protected], when i have complained in customer care helpline number ~198~
i consulted the executive about my problem of balance deduction when my number was in switched off condition.
They say that & "Help service" is activated from my side, but i never use this kind of services.
One of the Executive Talked to me in a very rude manner & voice, he said refunding of any kind of deduction from my mobile balance is completely Non-Refundable in any circumstances, arguing is worthless & disconnected the phone call. After that i also talked to another Head Executive but result was same,,, Non-Refundable Policy of Reliance Communication or R.comm
Kindly act over my request send to you,
Same This type of problem was in my previous number [protected] in which they have deducted Rs. 30/- for a "News pack services" two times after deactivating the services.
and not refunded a single penny, Till Now !!!!!

Thanks

With Regards

Mr. Vickey Verma
Mobile: - +91-[protected], +91-[protected]... (Reliance GSM)

dsisodia786

from Pune, Maharashtra

Good evening sir,

[protected] at morning time Reliance reducd my balance without my permission so kindly revert my balance.. my mobile no. [protected] from Delhi, By name is Dharmendra Kumar Sisodia. i[censored]r company will not revrt my balance so i think people says that reliance communaction is a very good company.. but it will wrong...
plz revert my balance...
Thnx

Dharmendra Kumar Sisodia
[[protected]]
[protected]@gmail.com

Deep4551

from Jaipur, Rajasthan

Reliance GSM — Recharge of balance

Respected Sir,
i made couple of recharge on internet banking one for (i) Rs.100 and other (ii) Rs.99.by ICICI Bank payment reference no.[protected] &[protected] respectively...
An SMS for successfully recharge of both the transaction i received... but the balance i received for first one only as other one is their gprs plan is not credited till now as in made transaction on 11.03.2011 at near about 2200 hrs to 2300hrs.
even i registed complaint with them vide complaint no.[protected].... today they replied me your complaint vide this no. is resolved but still my gprs account is not showing any credited balance (in Megabytes).

plz guide for futher necessary action

sanjibgupta1977

from Hyderabad, Telangana

Reliance Communication Ltd — Reduce balance

I Shri sanjib gupta my mob no.[protected]. Without information company deducted of Rs. 30.00 (Thirty only ) from my balance on 30.03.2011. My question is how company deducted my balance again and again every month without information . I am requesting to you refund my balance within 24 hours and stop all customere care related phone and sms. pls reply this mail and refund my balance.

Thanks,

Sanjib gupta
[protected]

chanda.mishra

from Noida, Uttar Pradesh

I would like to inform you that, i have complained about my mobile balance deduction, From [protected], when i have complained in customer care helpline number *333
i consulted the executive about my problem of balance deduction when my number was in switched off condition.
They say that & "Help service" is activated from my side, but i never use this kind of services.
One of the Executive Talked to me in a very rude manner & voice, he said refunding of any kind of deduction from my mobile balance is completely Non-Refundable in any circumstances.and this not the first time it happens and its usually use to be in swithched off condition
what to to with the service will u please refund the balance otherwise i hav to opt for another service.

Alikhan09

from Vadodara, Gujarat

Reliance Gsm Communications — Wrongly Balance Deducted

Hi,
I am a user of Reliance gsm service from past 6 months... My no. is [protected].
I have been activated the blackberry plan of a week for Rs. 99 On 30th Of June.. I was using my services very easily. On 5th Of July at around 3:09:24 AM. I have received a message stating as your Mobile Internet plan got active for which I had been charged for Rs.51.. And the balance got deducted form my A/c. Without giving any kind of intimation to me. So On the same day I have launched a complaint regarding the same. And on the same day my blackberry services were also barred I was not able to use it. Till now I have been called many a times for getting my service to be activated .. And still they have not activated my service they tell that your service is activated I had talk with one of the blackberry executive named as Ms.AFREEN. She tells me that check the sim card in the RWORLD,, This thing happend with me for the 2nd time and now I wont tolerate this...
So I just request you guys please look into the matter and revert the incorrect charges.. And Activate My blackberry service which I haven't use for 2 days...

rahulkawade

from Mumbai, Maharashtra

Dear Sir,
I am Mr.Rahul Kawade & my GSM Mobile Number is [protected].

Today I have recharged my A/c with Rs.30/-

Then with SMS confirmation my Total Balance is made Rs.27.

After some time I have got new SMS=Your Prepaid A/c Balance is Currently Rs.7 please recharge your A/c.

How is it possible without any outgoing call or any SMS.

Please solve this problem & refund my balance to my mobile.

Regards!
Mr.Rahul Kawade.
__________________________________________________________________

Alikhan09

from Vadodara, Gujarat

Hi,

Still yet i haven't received my balance yet of Rs, 51/-
I just got an call from your department that we will definetly going to help you on this but 1 month pass on I din't got any kind of revert from your end..

sumit maheshwari

from Pune, Maharashtra

Reliance Communication GSM — reducing balance

Respected sir/ma'am,
my number is [protected] wants to say that on 5 September my balance got reduced by rupees 21 after taking the plan of rupees 29 (rel to rel night calling free).
from that day i complained so many times but still not getting any response from reliance communication
from that day now i have 3 complain numbers but did not get any benefit of it because of this i m facing many problems and the executives are also not replying properly
my total loss is around 50 now
PLEASE help me in returning my balance back n benefit of rupees 29