[Resolved]  Reliance Communications — Transfer of ownership

Address:

Thane, Maharashtra

Dear Sir/Madam,

This is in regards to the complain filed with Reliance Communication Appellate Authority Ref No:[protected] Dated: 11.09.2012

My name is Ashish J. Mehta, being a customer for twelve years, had never got any issues regarding reliance communication, it was a fruitful journey offered by reliance. Recommended reliance to many people and got 3 more connection of reliance.

But the things has changed with period of time.

Web worlds and Customer Care are running in pathetic conditions.

I have submitted Transfer of Ownership Form (Blood Relative) at Reliance web world on 04.08.2012 located at Court House, Dhobi Talao, Mumbai 400002. The current connection (Sim Card) belongs in the name of my younger brother Bhavin J. Mehta and I want it to be transferred in my name.

Today is 20.09.2012 but the same is not transferred in my name.


Fact No. 1

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Mobile Number: [protected]
Name of Subscriber: Mr.Bhavin J. Mehta
Relationship No: [protected]
Connection Type: Postpaid
User since: Year 2000.
Payment status: Never delayed any payment (Paid through ECS from last 5 years)


Fact No. 2

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DATE: 04.08.2012

SUBMISSION: TRANSFER OF OWNERSHIP FORM
SUBMITTED AT: RELIANCE WEB WORLD, COURT HOUSE, DHOBI TALAO, MUMBAI 400 002.


I (Mr. Ashish Jeetendra Mehta, elder brother of the subscriber- Mr. Bhavin J Mehta) had filed a transfer of ownership form on 04.08.2012 with all the required documents duly signed at Reliance Web World located at Court House, Dhobi Talao, Kalbadevi, Mumbai 400 002 (Transfer of Ownership from Mr. Bhavin J. Mehta to Mr. Ashish J . Mehta)


All the documents submitted with form were duly checked and verified with originals at your web world.

List of documents submitted with transfer of ownership form are as below

Documents submitted for Mr. Bhavin J. Mehta

1. Copy of Driving License.
2. Copy of Ration Card
3. Copy of PAN Card.

Documents submitted for Mr. Ashish J. Mehta

1. Copy o[censored]pdated bank pass book with latest transaction (Bank of India)
2. Copy of Driving license.
3. Copy of PAN Card.


……………………………………………………………………�...⇄

Fact No. 3.


List of complaints filed with customer care and appellate authority


Complain No and date of complain

1.[protected].08.2012
2.[protected] – 28.08.2012
3.[protected] – 31.08.2012
4.[protected] – 06.09.2012 (E-mail)
5. [protected] – 10.09.2012 (Interaction ID)
6.[protected] – 11.09.2012 (Appellate Authority)
7. [protected] (Interaction ID)


Follow up for the same with Customer Care (*222) on below mentioned dates.

1. 27.08.2012
2. 28.08.2012
3. 31.08.2012
4. 04.09.2012
5. 05.09.2012
6. 07.09.2012
7. 09.09.2012
8. 10.09.2012
9. 14.09.2012
10.15.09.2012
11.20.09.2012


Follow up for the same with appellate authority([protected]) on below mentioned dates.

1. 08.09.2012 (Mr. Sukhdeo)
2. 11.09.2012 (Mr. Abdul Sheikh)
3. 12.09.2012
4. 14.09.2012
5. 17.09.2012 (Ms. Lekha)
6. 20.09.2012

Visit to Web world (Court House, Mumbai 400 002) for follow up of the same on below mentioned date.

1. 08.09.2012 (Met officer named Mr. Imran)


Till date they are not able to process the request.

Request you resolve the problem ASAP under itimation to me.

Thank You & Regards
Ashish Mehta
+91 [protected]
Email: [protected]@yahoo.com