[Resolved]  Reliance Digital Hyderabad / Whirlpool Microwave — Product not working within 9 months of purchase - No proper resolution

Address:

Hyderabad, Andhra Pradesh

We have purchased a Whirlpool Microwave from Reliance Digital, Banjara Hills, Road No. 12, Hyderabad in Oct 2010. Within just 9 months of purchase it stopped working. We called the customer care for Whirlpool and a technician came to check it and he replaced just the fuse. It worked probably for one more month and again stopped working. This time Whirlpool customer care said that all products purchased at Reliance Digital will have their own servicing and so I had to call up Reliance digital customer care and lodge a complaint. After 2 or 3 days a technician came, checked it, said the fuse was out and replace it again. This time, it took just 2 days before the fuse went out and the microwave stopped working once again. The same plug point was used for many other electric appliances like rice cooker, refrigerator, mixer grinder etc. but never did any of these had a problem. But this microwave fuse goes out thrice in just 1.5 months, God only knows why. When lodging a complaint to customer care @ Reliance Digital, we mentioned the same. They promised a senior technician to check for any internal problem. As usual, he came, checked it, said everything was fine and again replaced just the fuse. In case there is a problem once again he said he will have to replace some internal parts. When we again made a complaint to Reliance saying that there is some other problem with it other than the fuse, they forwared it to the tech department. The worst part is for 3 weeks, a person calls up every week asking if the problem is rectified. when I tell him the actual problem, they simply say they will forward it but then nothing happens. I wonder how long it will be forwarded before they can really resolve the issue. We believe it is definitely a product defect and would want a replacement as soon as possible.