[Resolved]  Reliance Digital Mart / Electrolux — Faulty Machine supplied by Reliance Digital

Address:

South West Delhi, Delhi

An Electrolux Tlwn Et 70 clgl 7.0 kg, fully automatic machine was purchased from Reliance digital Mart Limited vide sales order No. 56395183 on 10.2.2012 on the assurance that the machine would be delivered on 11.2.2012 which it was. Installation and demo was to be held on 12.2.2012. But the machine was installed only on l4.2.2012 at 7.30 pm hurriedly and no proper demo was given.

As soon as the engineer left the machine gave an E 1 error. The engineer was contacted immediately and he came back and opened & shut the lid and the error went away. After a few minutes it appeared again and the machine jumped time backward. After repeated phone calls on 14.2.2012 another engineer came from Reliance for demo and the same E l (error) kept repeating with the timing going awry and the machine did not complete the cycle. So he said they would send the electrolux engineers.

The electrolux engineer Umar Malik Came on 20.2.2012, noticed the same defects. He opened the back panel and knocked on the limit switch and said that the machine would now function properly: But it did not.

When the Reliance Digital Mart was contacted again they refused to put a senior person on the line and referred us to the their service centre. The service centre said they had lodged a complaint with Electrolux and from thereon the ball was in their court.

We lodged a complaint again on 21.2.2012 with the Electrolux service centre and when nobody came for 6 days we called again on 27.2.2012 and were told that there was no record of our earlier complaint and a new complaint No. EDEL[protected] was given. Thereafter Mr Kush visited and after inspection found the machine "malfunctioning. He asked me to speak to Mr Kamar Khan the area service manager if I wanted a replacement which I had insisted on. After speaking to Mr.Kamar Khan three times he said the procedure would take about seven days which have also expired. He had promised that the new machine will come by Friday 9th March.

But no machine was delivered. When I called again on 12th March I was told it would definately be delivered by Tuesday evening i.e. 13th March. On enquiring on 14th March, I was told there are no stocks available. If the company does not have even one more single piece what does it signify? In such an event, I demand that my money be refunded in full immediately. I cannot continue to be harrassed like this. It is more that one month since I have been chasing the store and. Electrolux and all they have is excuses, excuses and more excuses! In fact now Mr. Kamar Khan is not even answering my calls.

Will someone please tell me who is accountable and when will I be able to wash my clothes in the machine I have paid Rs. 15,119/- for. A reputed Dealer and a reputed Company are taking the client for a jolly good ride without the slightest concern for the problems faced by the customer. If a brand new machine is not working, it should have been replaced immediately. I expect a reply immediately from both the store and Electrolux head office on what course of action I should expect in the next 24 hours.


An aggrieved customer

V. K. Malik