[Resolved]  Reliance Digital Mitashi Dvd — fauly products

On the 22nd Nov I purchased a Mitashi dvd313 from the reliance digital retail limited store at S218, Ambience Mall, Ambience Island, Delhi Jaipur highway, nh8
Gurgaon 122022, Haryana.008

The details are
Plu#[protected]
Mitashi DVD DVD-313
Product serial number MA0GFA3AD0800290
Cost Rs. 1690.00


Other details are C1003 # 0032 18:45:01 22nov2008
S04044 R004


I also purchased with this an Altec 5.1 speaker system for rs 4699.00

I had advised the clerk that is a wedding gift and need to be checked thoroughly.

I was advised that the Mitashi DVD was a sealed packed and has been quality checked.

This gift was then given out to wedded couple.

Now yesterday they called me and told me that the DVD is not in proper condition. There are screws missing and the piece looks like a seconds piece and has been opened at some stage.

This has made me extremely disappointed in services offered by Reliance. If I come to such a big brand to purchase something and not go the local market, the reason is only that the brand guaranteed peace of mind and good service. But in this case I have recvd neither.

The policy of the store I now read is within 7 days.
I am not going to the store to have an argument with the service centre there until I have a directive from the company which will not only assist me in getting this issue sorted smoothly but also taking care that I am not stressed out or harassed. I have seen customers being mistreated at this outlet itself and hence dread approaching them directly.

Please will someone assist and guide me through this,

I am already facing a lot of embarrassment over a spoilt gift and am very upset over the matter.

Thanking you in anticipation
Best Regards
Dianne
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