[Resolved] Reliance Digital Retail Ltd, Ac Of Videocon Make — Service Issue & False Commitment by whole staff of Reliancedigital , Vashi
PrPrashant Vasant Rane
Sub : Service Issue & False Commitment by whole staff of Reliancedigital, Vashi
On Saturday 5th April, 2008 I visited Reliance Digital @ Vashi. With kind of representation and information given by representative Mr. Jaison I was impressed and decided to buy two ACs from Vashi.
On Sunday, I went into shop again & place Order (Order No. [protected]) for Two AC, from Order Placement till date I got only sufferings and false commitments and nothing else. Order Process / Bill Generation & Payment has taken almost one and half hour & kind of guff up Cashier & sales person are making I got flavor of what kind of service I was going to get.
While placing Order, I specifically told that I am not in hurry & delivery can be made up to 10th April, 08. But sales person on that day were so excited that they confirmed he will arrange for one Person, who will come to home on Monday 7th April & start with modification if required.
Monday - Instead of person coming for modification, I got delivery of One AC & upon enquiry I found that it was a Short shipment. We were informed that the delivery incharge is Mr. Gopal and must have made some mistake while loading. Also to our surprise the delivery challan Quantity is showing 1 and the value shown is for 2 acs. So I called up @ Vashi & enquired about short shipment. Representative informed me that there is no AC in Stock. Now with One and Half hour of standing in front of bill desk, I have studied your system and quite confident that without stock in hand your system is not generating Order.
Tuesday - I called up Jaison & asked him about this goof up, he then given line to Mr. Manoj (who was incharge for arranging the technicians for installation and demos) who replied that there was shortage in Actual and system was showing excess AC so invoice gets generated. I asked him arrange for 2nd AC delivery or Cancel the order. Fifteen minutes later he called me and informed that every thing is in Place and AC will be at my doors on Wednesday. Meanwhile he (Mr. Jaison) has sent technician for 1st AC installation. Mr. Jaison has never informed us that the persons will be from his own source and made a scene that the carpenters are from Reliance. At the end we also came to know that person sent for modification were not from Reliance but are local vendors arranged by Mr. Jaison in his own interest. On knowing this we have objected their opening of the Packing of the ACs. On our objection they called Mr. Jaison & Manoj and then Jaison told my brother that there will not be any issue and these persons are very good at installation work and they will take care of everything. So my question to you is what technicians of Relaincedigital will be doing when everything is to be done by the outside peoples at our extra cost?
Upon opening package they found there was no remote in Box & on installation found that AC is vibrating much more than expected. From records and as confirmed by Mr. Manoj there was a call for our ACs on Tuesday (8th Apr, 08) for which no one has turned up to clarify the above things.
Wednesday – I received a call from [protected] and person confirmed to my brother that Technician has left Vashi with AC & he will be at my residence upto 4:30pm. No one turned up so my brother again called up at 5.30 on the above number & that time the person replied that there was delay and he is leaving Vashi and will be at Dombivali by 7.30 PM. Since no one came by 8.30, I called him on cell no as above, but found that cell was Switched Off.
Thursday – Fed up with all this I called Reliance Digital Vashi office & asked for Store In charge for which Receptionist reluctant to transfer & gave line to Mr. Dixit (Claimed him self as Team Leader). I explained him every thing, he asked for 10 mins time & promised to come back. He called me back ( Tel No.[protected] at 11:45 am saying 100% delivery will happen before 7:00pm on the same day with proper installation and problem solving of first Ac and confirmed that he has already handed over AC & Remote to technician.
• Now my question is if AC's have left Vashi on Wednesday & Thursday for Dombivali then where it went?
• Are we fools, waiting for AC's and not going elsewhere?
• Is every body in RELIANCE DIGITAL work on false commitment? Is this a very common feature of yours or you select your customer on lottery system to get sufferings?
Once I lost money in Reliance Petroleum & now I lost FAITH in Reliance Digital.
For rest of my life, I will make sure that I will avoid every thing which is related to Reliance & also give this example to others regarding your so called commitment.
Complaint marked as Resolved Apr 19, 2018
Verified SupportReliance Digital Customer Care's response, Mar 18, 2018
Dear Valued Customer,
Our team tried calling but couldn't reach you. Kindly share an alternate contact number to connect with you.
At Your Service,
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