[Resolved] Reliance Digital Retail Ltd, Ac Of Videocon Make — Service Issue & False Commitment by whole staff of Reliancedigital , Vashi

 
38 Reviews
India
 Prashant Vasant Rane
Hello,

Sub : Service Issue & False Commitment by whole staff of Reliancedigital, Vashi

On Saturday 5th April, 2008 I visited Reliance Digital @ Vashi. With kind of representation and information given by representative Mr. Jaison I was impressed and decided to buy two ACs from Vashi.

On Sunday, I went into shop again & place Order (Order No. [protected]) for Two AC, from Order Placement till date I got only sufferings and false commitments and nothing else. Order Process / Bill Generation & Payment has taken almost one and half hour & kind of guff up Cashier & sales person are making I got flavor of what kind of service I was going to get.

While placing Order, I specifically told that I am not in hurry & delivery can be made up to 10th April, 08. But sales person on that day were so excited that they confirmed he will arrange for one Person, who will come to home on Monday 7th April & start with modification if required.

Monday - Instead of person coming for modification, I got delivery of One AC & upon enquiry I found that it was a Short shipment. We were informed that the delivery incharge is Mr. Gopal and must have made some mistake while loading. Also to our surprise the delivery challan Quantity is showing 1 and the value shown is for 2 acs. So I called up @ Vashi & enquired about short shipment. Representative informed me that there is no AC in Stock. Now with One and Half hour of standing in front of bill desk, I have studied your system and quite confident that without stock in hand your system is not generating Order.

Tuesday - I called up Jaison & asked him about this goof up, he then given line to Mr. Manoj (who was incharge for arranging the technicians for installation and demos) who replied that there was shortage in Actual and system was showing excess AC so invoice gets generated. I asked him arrange for 2nd AC delivery or Cancel the order. Fifteen minutes later he called me and informed that every thing is in Place and AC will be at my doors on Wednesday. Meanwhile he (Mr. Jaison) has sent technician for 1st AC installation. Mr. Jaison has never informed us that the persons will be from his own source and made a scene that the carpenters are from Reliance. At the end we also came to know that person sent for modification were not from Reliance but are local vendors arranged by Mr. Jaison in his own interest. On knowing this we have objected their opening of the Packing of the ACs. On our objection they called Mr. Jaison & Manoj and then Jaison told my brother that there will not be any issue and these persons are very good at installation work and they will take care of everything. So my question to you is what technicians of Relaincedigital will be doing when everything is to be done by the outside peoples at our extra cost?
Upon opening package they found there was no remote in Box & on installation found that AC is vibrating much more than expected. From records and as confirmed by Mr. Manoj there was a call for our ACs on Tuesday (8th Apr, 08) for which no one has turned up to clarify the above things.

Wednesday – I received a call from [protected] and person confirmed to my brother that Technician has left Vashi with AC & he will be at my residence upto 4:30pm. No one turned up so my brother again called up at 5.30 on the above number & that time the person replied that there was delay and he is leaving Vashi and will be at Dombivali by 7.30 PM. Since no one came by 8.30, I called him on cell no as above, but found that cell was Switched Off.

Thursday – Fed up with all this I called Reliance Digital Vashi office & asked for Store In charge for which Receptionist reluctant to transfer & gave line to Mr. Dixit (Claimed him self as Team Leader). I explained him every thing, he asked for 10 mins time & promised to come back. He called me back ( Tel No.[protected] at 11:45 am saying 100% delivery will happen before 7:00pm on the same day with proper installation and problem solving of first Ac and confirmed that he has already handed over AC & Remote to technician.

• Now my question is if AC's have left Vashi on Wednesday & Thursday for Dombivali then where it went?

• Are we fools, waiting for AC's and not going elsewhere?

• Is every body in RELIANCE DIGITAL work on false commitment? Is this a very common feature of yours or you select your customer on lottery system to get sufferings?

Once I lost money in Reliance Petroleum & now I lost FAITH in Reliance Digital.

For rest of my life, I will make sure that I will avoid every thing which is related to Reliance & also give this example to others regarding your so called commitment.

Complaint marked as Resolved Apr 19, 2018
Verified Support
Reliance Digital Customer Care's response, Mar 18, 2018
Dear Valued Customer,

Our team tried calling but couldn't reach you. Kindly share an alternate contact number to connect with you.

At Your Service,  
Reliance Digital
Complaint comments  37 Comments     Updated: Share0Tweet0

Comments

I am facing a similar problem with Reliance Digital after purchasing a refrigerator with them on 8th April. I have decided never to buy any product from them. False commitments and lack of after sales support. They are a complete burglers i would say.
Even i also agree to this.. I also bought a product from relaince and was promised that it will be delivered within 5 days but recieved it only after a month of followup and that too the delivery happened at 12.30 am in the night. The excuse given for late delivery and such odd time was there was no stocks available and when it was available i was given a priority and that is the reason got it delivered as soon as they have recived it. Anyone who believes this, Plz reply.. Atleast i didnt!!!
I am describing what happen with me

On 12th april 08 : i bought a fridge from reliance digital, order number [protected], product LG-FF-265TMG4-LI, cost 14990, agent removed the Demo offer, he mention you just need to open the fridge and plug it on

on 13th april : fridge was delivered with delivery Note 80140556, 9:30PM, truck number DLILD5167, they refused to open the fridge as they just deliver it ..
i opened the fridge it was damaged from back side ..

on 14th april : as i tried to call on 13 but no reply .. i tried it on 14th Reliance digital number[protected]/4472222 .. they always take your numbers and assure we will call you back but never call back .. i hold that for 10 mins and registered the complaints without any proof just as verbal

15th april : at 10 PM in night reliance digital engieneer visited, named Vimal, [protected], accepted this fridge need to replaced .. and took my signed and left

16th april :no follow up from reliance .. i called up again .. they mentioned, they will open a call log with LG, manufacturer, LG open a request N8C41507947, after so many request with reliance called up 10 times, talkied to so many agents named Mona, monika, pooja .. and supervisor Naresh, Ravindra ([protected])

17th april : LG engineer visited and confirmed this should be replaced .. now Reliance and LG both confirmed it will be replaced and LG will give the replacement .. Arun Rawat from LG (ASI) [protected] and ravindra confirmed about replacement ..

Arun asked me for 2-3 days time for logistic and confirmations of delivery ..

18 - 22 april : no follow from reliance and LG ..

no one called up, no replacement assurance

23 april : i followed up again with Reliance and LG .. then they told there was some confusion now its cleared and LG will give the replacement with in 1-2 days ..

24 -26 april : i called many guys, 15 times LG service center, 10 times reliance service center, 20 times Mr arun rawat asi LG, 5-6 times Ravindra TL reliance .. LG ware house mr Joshi [protected], truck driver from LG Sudesh [protected],

other complaint number from LG : N8C42510136, N8C42510333

till now My fridge is not replaced .. I fed up with service provided by reliance ..
hello,
i have purchased a inverter with battery (Luminous) from realiance retail ltd. last year. now there are battery backup of luminous battery is not comfertable and i made many complainst for that but they visit two or three times but not solve my problem. my battery in warranty period. and complaint no. 91172, 94540, 97315, 101907, CMP[protected], CMP[protected]. every time give me a complaint no.from luminous customer care department. i am not satisfing about luminous inverter & battery.
I have a similar experience ...bought an AC from Reliance Digital Gurgaon store ...its been more than a week not intalled yet... it was better installations were handled by respective companies...Vinod Nair
I'm facing similar issues with a Hitachi A/C I bought from their showroom in Shipra Mall, Indirapuram, Ghaziabad. The complaint number was 89507 dated 12-May-2008, and they haven't been able to close it yet. It looks like their single-point agenda is to somehow manage to get it past the warranty period. Its about time this company is rechristened 'Unreliance'.
It seems that the policy of Reliance is "trouble customers".

Unfortunately, I too had the "mis"fortune of buying a Hitachi split AC from Reliance Digital at Hyderabad on 14th May 2008.

The installation guys (local sub-contracted guys) landed up before the AC was delivered. As we had some electrical work to be done by us, we had earlier co-ordinated the installation and electrical guys to come at the same time. My electrical person landed at the appointed time, but the installation guy refused to come. Reason - he had already come in the morning and so now cannot come for 2 days. The AC was bought at Reliance. The installation was supposed to be carried out by them for which we had paid the necessary charges with the AC. Is it our fault that they land up before schedule when the AC itself is not delivered? Well. After a lot of arguments, the guys come and fix it up. The work gets over late in the night.

Next day when we check the installation, we find that the outdoor unit is placed on the floor without the rubber bushings. Clearly this means the the bottom sheet will rust within a few days of the first rains. The hole they made in the wall was so big that after installation, a person could still put his hands through it. They did not bother to fill it up. Some more arguments, compalints, visits to their store and a few days later, it is sorted out.

The very next day we find that the cooling is not as it should be and ice is forming in the indoor unit resulting in water dripping all over us. We lodged a complaint which was to be attended to within 24 hours. There was no response from them for over 2 days.

We made at least 20 calls to them, went to their store at least 5 times, spoke to their Branch manager a couple of times and also had to speak to their Zonal Manager at Bangalore. Finally it was rectified after all these efforts the next day.

Since the last 2 days we are once again facing problem of water dripping from the indoor unit and lodged a complaint. It is more than 4 days but the problem has still not been attended to.

It seems that they are not at all equipped to carry out After sales.

The reasons we have got from them are:

We dont have refrigerant gas.
We dont have "instrument". (What do they mean?)
We will come tomorrow. (Which never comes)

Reliance is not but "ABSOLUTELY UN-RELIABLE"
I so completely agree with all this. As a consumer I have decided that come what may and how much reliance and ICICI shares profit I never have and never will use any service from Reliance or ICICI, never buy their stuff and never invest in their company. It is a matter of ethics. even if you say all companies do that, these companies take the cake for no ethics and how they treat consumers is for all to see. I think everyone should do this and teach these companies a good lesson
i bought an LG washing machine from reliance digital retail ltd. shipra mall indirapuram on 12th aug'08 from Ms. Vaishali..there was an offer with the purchase of getting a free vacuum cleaner..but as per the staff it was out of stock..they wrote "vacuum cleaner pending" on the back side of the bill and asked us to recheck within a day or two..since then we have visited them several times and the excuse is still the same..they don't even talk properly when we visit them..and the calls that are made are never answered or excuses are given as always...and the most remarkable thing is that since that day Ms. Vaishali is also on an off because everytime we call or visit them, we are told that Vaishali is on leave today..who asked them to give an offer when there is no stock available..??? and as you all can see such dedicated staff they have...we do not trust reliance digital retail limited at all now and will tell the same to all people we come across..we begin from here!!
With Due Respect again ...
Sir Myself is Amit Gajvani from karnal .
Sir.. i'm so much disaponted becuase of your dealer services and there is no any responce from yours service center.. sir I've purchased a Air Conditioner from

GIRDHAR TRADING COMPANY,
S.C.O. 98, KARAN COMMERCIAL COMPLEX, OLD MUGHAL CANAL, KARNAL -132001, HARYANA, CONTACT:[protected] SHOP, [protected]
on[protected] billl no. 653. last from one month its not working properlly, its not cooling, tempreture is not going down below 29 degree Cel.

i have complaint so many to M/S GIRDHAR TRADING CO. but they told me that YOU complaint to VIDEOCON SERVICE CENTER then I called to your center, after two day one of your sevice centre Representative came for investigation/ checking it out . e told me that your machine is not working properlly and now i willl forward your complaint to our regional office..

then after 2 days I contact to your service Reperentative regarding my Air condition then He told me that You MUST ONLY CONTACT TO YOUR DEALER then again I contact to my dealer. But Dealer told me I must only contact to yours Service Centre Again...
Now You Tell me to Whom I should be Contanct. No body iether Dealer or Service Representative is Not Picking my Cell Phone...

SIR NOW PLEASE YOU RESOLVE MY PROBLEM, I'M VERY ANOYED FROM THE SERVICES OF COMPNY AND DEALERS..

Some of Friends already Suggested me you should purchase VOLTAS, CARRIER, A/C ONLY BUT I WAS INTERSTED IN VIDEOCON ONLY
AS THE RESULT THEY ARE TOTALY RIGHT BUT NOW I FEEL COMPLETELY WRONG IF YOU NOT TAKING ANY ACTION OR STEP TO CHANGE THIS A/C

I HOPE YOU TAKE A APPROPRIATE ACTION

THANK YOU,

regards from
AMIT GAJVANI
Director,
THE EDITING HOUSE,
S.C.O. 62-63, 2nd Floor,
MAHAVIR JAIN SHOPING COMPLEX,
RAILWAY ROAD, KARNAL - 132001, HARYANA.
CONT.[protected],[protected], M.

Videocon/Spit A/C — Poor service and false comittments

Dear Sir,
We at CHCL.Lko are using almost 50 to 60 Split and Window A/c from your esteemed house which we had purchased in the year 2006. After about six months the machines started facing some problems with the compressor and PCB Switch due to which many of the units were not working upto its mark. We had registered the complain but received very few service that to till the expiry of the warrenty period.Now it is sept 2008 and till date our 1 unit od 1 Ton split is out of order due to faliure of PCB switch and 2 units of 1.5Ton and 1 unit of 1 Ton due to non availbility of compressor. Sir we being in the Health sector cannot afford to loose even a single customer due to this.You are requested to look in the matter and do the needful at your earliest.Thanks
GIRDHAR TRADING COMPANY,
S.C.O. 98, KARAN COMMERCIAL COMPLEX, OLD MUGHAL CANAL, KARNAL -132001, HARYANA, CONTACT:[protected] SHOP, [protected]
i have allready register the complain of about our videocon split AC before 15 days. i have no responce to register this complained. now i very tired & once again register the our previous complain hope that u do the action against the videocon compeny. pls sir i am requsting to u .

on[protected] billl no. 653. last from one month its not working properlly, its not cooling, tempreture is not going down below 29 degree Cel.

i have complaint so many to M/S GIRDHAR TRADING CO. but they told me that YOU complaint to VIDEOCON SERVICE CENTER then I called to your center, after two day one of your sevice centre Representative came for investigation/ checking it out . e told me that your machine is not working properlly and now i willl forward your complaint to our regional office..

then after 2 days I contact to your service Reperentative regarding my Air condition then He told me that You MUST ONLY CONTACT TO YOUR DEALER then again I contact to my dealer. But Dealer told me I must only contact to yours Service Centre Again...
Now You Tell me to Whom I should be Contanct. No body iether Dealer or Service Representative is Not Picking my Cell Phone...

SIR NOW PLEASE YOU RESOLVE MY PROBLEM, I'M VERY ANOYED FROM THE SERVICES OF COMPNY AND DEALERS..

Some of Friends already Suggested me you should purchase VOLTAS, CARRIER, A/C ONLY BUT I WAS INTERSTED IN VIDEOCON ONLY
AS THE RESULT THEY ARE TOTALY RIGHT BUT NOW I FEEL COMPLETELY WRONG IF YOU NOT TAKING ANY ACTION OR STEP TO CHANGE THIS A/C

I HOPE YOU TAKE A APPROPRIATE ACTION

THANK YOU,

regards from
AMIT GAJVANI
Director,
THE EDITING HOUSE,
S.C.O. 62-63, 2nd Floor,
MAHAVIR JAIN SHOPING COMPLEX,
RAILWAY ROAD, KARNAL - 132001, HARYANA.
CONT.[protected],[protected], M.
AC is not working properly n also provide remote as soon as possible...


Deependra Singh
Mobile:[protected]
Iam apply to Logistic MANAGER &Branch MANAGER

kANWAL sINGH
[protected]
I am fully agee with all above complaints, I have also gone through same situation, not with Reliance but with others, I think all do the same thing, It should be blamed to company or brand manufacturer, they should have process in place to select the delear based on performance rating.Ultimately their brand is getting affected due to such poor services.
I also purchased BIG TV from Reliance, Initially they told me that there will be 106 channels and told me there except Zee TV, There will be all the channels available.


After 1 month of installation i came to know that no channel is coming except Dordarsan and star plus.

I really hate Reliance, and the way their baniyagiri works.


Airtel is always reliable and second is TATA.
Pls call up consumer guidance people. Reliance Digital is the worst. The consumer guidance people can be checked at cgsiindia.org. Nice people and good guidance! At least they have the knowhow about tackling the rascals.
Hi,

I am writing this because I am suffering from a worst service being offered to me by LG after sales. I logged several incidents wherein to reach at no result.

Its been since January till now that I have not received any satisfactory results from LG’s poor service and assurance. Here is the briefing of references that I logged with LG to rectify the problems in my TV – but they were not rectified.


N9C13101782 – Logged this case on 31st Jan’09. Engineer visited my home, replaced the part and after 5-10 minutes (in front of the engineer itself, the TV went down). The engineer inspected it again and told me to log another complaint as he found that another part got faulty.

I have to log another request with LG for this –

N9C20100530 – Logged this case on 1st Feb’09. Engineer visited my home, replaced the part and got the case closed.

After he replaced the part, the TV’s clarity was not up to the mark. The horizontal lines in bunch of 4-5 could be easily visible dropping from top to bottom.

N9C20102351 – Logged another case (3rd) for the clarity. Engineer visited my home and told me that my set top box is having some kind of problem and need to be diagnosed. After that he got the call closed from customer care.

After that I called up engineer on his cell to visit my home again to check what the problem is. He then inspected the TV by plugging a DVD player and found that there is some issue with its clarity. He told me that the IC is faulty and needs a replacement.

He told me that he will come the next day and will replace the faulty IC so as to rectify the clarity issue but he didn’t turn up.

I followed up from the LG service center and then they told me to get another case logged with the customer care so that the TV can be inspected by a senior engineer.

N9C22400291 – I then logged this case on 24th Feb’09 after which 2 engineers visited my home. There was one senior engineer informed me that the TV needs a thorough inspection and needs to be taken to the service center.

The TV was sent to the service center the next day. The driver and his colleague who came to collect the TV set didn’t even cover in the box with cushions and taken it by keeping it at the backside of the truck.

One more day passed and the senior engineer from LG service center called me up to observe the TV as he found it to be running fine. I went to the service center and found that the TV was running fine but I also found that there are some more functions that have been added (like AV1, AV2, and AV3, component, etc).

The engineer then sent the TV back to my home stating that its working fine now.

But when I turned it on, I found that the TV’s AV2 wasn’t working and also the speakers are making extra noise which can be heard easily while watching the set. The problems inside the set start growing like anything.

I called up the customer care again in order to escalate the things and received several phone calls that the case will be looked upon on higher priority. They themselves logged another case # N9C30504310 because the earlier cases were closed without my consent that my TV set is working fine.

After 2 days the engineer came with a part (main IC) and replaced it. Even then the TV’s problem was not resolved.

He then took the TV again to the service center on 5th Mar’09. I haven’t received my TV back at home till yet. The small truck driver and his colleague again didn’t cover the TV set in a protective box and kept it by simply covering it by a cloth and kept it at the back side in his truck by tying it with a rope!

I don’t know what would have happened to my TV set in those roads of Gurgaon?????

Since then I have given assurance that my TV will be sent back to my home the other day or they will call me up to tell me the status. They even stopped receiving my phone calls and many a times somebody else pick up the mobile phones stating that the intended person is not here and a message can be passed though. I left a couple of messages to the supervisor with no results.

Here are the details of the Job sheet which LG service center sent to me –

Product – Super Slim TV21
Model/Suffix – 21FS4RGE-TC/ATRSLLP
Set Serial no. – 801LPNB000175
Date of Purchase – 15th Mar’09
SVC requested by – Reliance Digital retail ltd.

Please let me know if I had made a mistake purchasing that set from LG. I was under an impression that the service quality is really good from LG but as far as I believe from my experience I haven’t suffered from any customer service like LG.

Thanks for reading this…

Amit Sharma
[email protected]
I totally agree with all the complaints and hopesomone senior at the organisation looks at it . i had purched a 1 Ton split AC of Voltas for which is the 1st free service is due . i got a call from Relaince Digital informing that the technician would turn up on the 13th March 09 . no one has visited so far and not sure when this will be done .

with this kind of service i would not buy anything further from RD and would recomend all not to buy .

Regards
Natarajan
I PURCHASED ONE SAMSUNG REFRIGERATOR AT RELIANCEDIGITAL ON DT 30.03.2009 AND THEY TOLD THAT THEY WILL GIVE HOME DELIVERY AND DEMO ALSO. BUT THEY FAILED TO GIVE DEMO AND NEXT ON SEVERAL REMINDERS THEY TOLD THAT I HAVE TO PAY ANOTHE 85/- TO GET DEMO FROM THEM. IF THEY SAID SAME THING AT THE TIME PURCHASE I CAN PAY BUT THEY ARE NOT INFORMED AND AFTER THAT WHEN CALLED SEVERAL TIMES THEY TOLD LIKE THAT .RELIANCE SERVICE IS VERY BAD.THEIR CUSTOMER HELP DESK AND CUSTOMER SERVICE AFTER SALES VERY POOR.PLEASE RECTIFY THAT.
I PURCHASED AT BANJARA HILLS HYDERABAD

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    Reliance Digital Retail Ltd, Ac Of Videocon Make - Service Issue & False Commitment by whole staff of Reliancedigital , Vashi