[Resolved]  Reliance Digital Tv — complaint pending for more than two months

Address:

Bardhaman, West Bengal

Sir,
This is to inform you that my Reliance Digital TV (Smart Card Number:[protected] is not working from more than last two months due to displacement of the antenna (dish). I had lodged several complaints (from 13th July 2011) for the matter to the customer care executives, the local office and the head office, but till today no one has attended the complaint.

Though my account was active at the time of registering my first complaint I had to recharge my account forcibly just to register my complaint. None of the service personnel even bothered to contact me. Yes, I get calls from head office but just to know that my problems is successfully solved (What a technology - they installed a new dish antenna from a remote location).

Now I am determined not to use this product further, I want they just take back their 'toy' product and refund all of my payments for which they have cheated me.

Therefore I request you to kindly look into the matter and do the needful.

With thanks & regards,

Sanjay Sharma
Smart Card Number:[protected]
24/6 Bengal Ambuja
City Center
Durgapur

copy of the conversations with the head office representatives:

from Abhijit Sharma abhijit.[protected]@gmail.com
to [protected]@reliancedigitaltv.com
date Fri, Aug 26, 2011 at 11:44 AM
subject complaint pending for more than one and half months
mailed-by gmail.com

hide details Aug 26

Sir,
This is to inform you that my Reliance Digital TV (Smart Card Number:
[protected] is not working from last two months due to displacememt
of the antenna (dish). I had lodged complaint on 13th July and then on
26th july with your customer care, but till today no one has attended.

Though my account was active at the time of registering my first
complaint I had to recharge my account forcibly just to register my
complaint and the result is its now 26th Aug, 11 and none of your
service personnel even bothered to contact me.

Therefore I request you to kindly look into the matter and try to
resolve my problem today and refund my money for the unused period,
otherwise I will not have any choice other than going to consumer
court.

With thanks & regards,

Sanjay Sharma
Smart Card Number:[protected]
24/6 Bengal Ambuja
City Center
Durgapur


to Abhijit Sharma <abhijit.[protected]@gmail.com>
date Fri, Aug 26, 2011 at 6:41 PM
subject RE:'Reliance=[protected]' Reference to your e-mail
Dear Mr. Sharma,

Thank you for contacting Reliance Customer Care.

We regret for the annoyance this may have caused to you.

This is with reference to your e-mail and subsequent telephonic conversation had with you at 5:45 pm on [protected] regarding Poor Signal Issue.

Kindly note that your complaint has been registered vide Service Request ID:[protected] and it will get resolved within 48 hours.

We request you to kindly bear with us.

Yours sincerely,

Milind Sanas
Customer Care
Reliance Digital TV
Reliance Big TV is now Reliance Digital TV

to "[protected]@reliancedigitaltv.com" <[protected]@reliancedigitaltv.com>
date Tue, Aug 30, 2011 at 6:01 PM
subject Re: 'Reliance=[protected]' Reference to your e-mail
Dear Sir,

This is to inform you that my problem is still not resolved.

Thanks,

Sanjay Sharma


from [protected]@reliancedigitaltv.com [protected]@reliancedigitaltv.com
to "abhijit.[protected]@gmail.com" <abhijit.[protected]@gmail.com>
date Tue, Aug 30, 2011 at 8:22 PM
subject 'Reliance=[protected]' Reference to your e-mail


Dear Customer,
Thank you for contacting Reliance Customer Care.

We regret the inconvenience caused.

This is in response to your email regarding the poor signal issue.

We have registered the complaint vide Service Request ID: [protected].

The complaint will be resolved within 48 hours.

Yours sincerely,

Saraswati Jamdade
Customer Care
Reliance Digital TV
Reliance Big TV is now Reliance Digital TV