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[Resolved]  Reliance Fresh — reliance one points misappropriation

I am a regular customer to reliance fresh since more than three years , have been procuring provisions from the branch at Amruthhalli main road., bytarayanapura., Bangalore

Reliance fresh had issued a card which can be used for accumulating points with every purchase and these points thus accumulated can be redeemed for future purchases.

In june third week ,When I tried to purchase goods against the accumulated bonus points I was shocked to know that my bonus points were encashed.

Since I had never encashed the bonus points, I fail to understand how somebody else could have encashed these points without my knowledge and my signature.

I had even requested the details as to when and where these points were claimed , the manager and computer operator informed that they can not trace the details.

And my regular followup with the manager with the Reliancefresh branch at Amruthhalli main road., bytarayanapura., Bangalore did not yield any positive result .

As I could not get satisfactory reply form the manager of the reliance fresh as above I had complained to their tollfree no on 23rd of June and Mr. Raj kumar who had attended the call and taken the details , assured me that “within seven working days” I will get a reply, and it is more than 45 days since my call , I am still awaiting for the same .

What I fail to understand is
How without presenting my card somebody else have encashed my bonus points?
Is there no system like verifying the name, address signature, before such encashment
is done?
No basic verification was done atall??

How come they are not in a position to provide me the details as to when and where this encashment was done?
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  4 CommentsShareTweet

Comments

File a Complaint in Consumer Court as early as possible.
please tell your workers to give respect properly for the customers because we dont give you stones for our purchases those workers pushes us out of the shop when we enter early in morning and we don know whts the timings of openings and they misbehaved with us so authority who sees my message please tell workers to behave properly...
i am regular customer of reliance fresh
i want online my reliance One memebership card's points
Pradeep Nai
[protected]@gmail.com
address-23B Jain colony, jagatpura, Jaipur, 302025
I am extremely frustrated and disappointed with the Reliance one mart in Vijayanagar. I have been to the shop very often, and shockingly, every time I have gone there, i have had problems with the billing. We can say once there can be a mistake ...but every time!! It shows how careless and mismanaged they are. This time, I thought I will talk to the manager, Mr Sachin Sawant- as I was told by the customer care, (Which may be false). He appears to be very confused himself! He does not know the difference between a cabbage and a cauliflower!! No wonder, the store is so messed up.I promise to never go to this shop again.
Kesari [protected]@yahoo.com
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    Customer satisfaction rating
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    Reliance Fresh Phone
    +91 22 2278 5000
    +91 22 4017 6400
    Reliance Fresh Address
    Makers Chambers - IV, Nariman Point, Mumbai, Maharashtra, India - 400 021
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