[Resolved]  Reliance Fresh — Costly items & very bad staff behaviour for customer

I am Kailash Mohta, age 58, resident of Indore (MP). I had bought 2 kg @ Rs 240/kg of Jeera from Reliance Fresh on 14th March, 2008. But on 20th March, 2008 I found that at other retail stores the same product is available @ Rs 140/- only. Then I contacted the concerned person Mr. Vijay Bharti and the store Manager (who refused to tell his name) via telephone and requested him to interchange the above item to some other item but he refused there itself than I went to come to the stores. I have even presented a letter to the manager and requesting him to change the items but he refused to change the goods, accept the letter and even used his power to force-fully push me back. The other customers who were purchasing at that time said me that "Reliance fresh officer’s doesn’t know how to behave with customers". Few of them gave their contact numbers and said that if I need their help when I fire a legal complaint against them.

Their staff did not even considered my age and started taking very rudely and said "whatever you can do, do it and go away from here"

At this point I would like to share my other good experience with Pantaloons. Last year I have bought a shirt from Pantaloons, Hyderabad for gifting. After 2 months, at Indore I found that the shirt was of size 40'' and that person was using 42''. I went to their Indore showroom and explained them the entire matter. They said by looking at the code that this shirt is not from Indore but it’s of Pantaloon and they changed it without a single word. Today, I salute to their company after this incident.

I am a responsible citizen of my city and here from more than 40 years and have not seen this kind of behaviour in my entire life. It’s not the matter of money but it’s about the respect of customer. I can’t understand Mr Mukesh Ambani's retail chain had recruited literate people at these stores or he has gone for cheap officers.

I am an Industrialist and running my company named "Mohta Cables" from last 26 years and my experience says that "Today, customer is GOD". I have mentioned on my company’s' website www.mohtacables.com that "any of my customers who have purchased from us in last 26 years and have any kind of dis-satisfaction (so I know what’s marketing) than kindly contact us even if they have last their bill then to they will be considered" and till date I have not received any single complaint. From next time I will never go these kinds of big stores who do not know how to behave with customers.

So request all customers who buy from Reliance fresh that only few items at there stores are very cheap and they cover more than that in other products, kindly check the prices from other stores before purchasing from here.

If any of you have Reliance customer care email id, mail id than kindly inform me so that I can convey my voice to the top management does not know how there company's goodwill is effected by few of their irresponsible employees.

I am very upset today...