[Resolved]  Reliance Fresh — Reliance Fresh Billing

Address:Haryana

I repeatedly had very bad shopping experience over there and nobody in the store could help me.

1) Almost every value in my bill has a lot of difference in display price and billing price. Nobody was able to help in this regard and gave me stupid excuses. This is pure cheating and very bad at any store part.

2) Above incident didn't happen once but experience the same problem multiple times.
3) We shopped for almost 1 hour and AC wasn't working. A huge suffocation.
4) Only 3 billing counters were working with lot of queues.

Also, they gave me a mailid [protected]@ril.in, which never worked.

Date was 22-APR-2011.
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Aug 13, 2020
Complaint marked as Resolved 
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Reliance Fresh — Disparity in display and billing price

Sir / Madam

I, a resident of Chennai, am a regular customer of Reliance Fresh. Of late I am shopping from the retail outlet at Thiruvanmiyur (near Mudureeshwar Temple).

It is often seen that discounted rates or special schemes that are displayed in the shop are not given to the customer during billing. For example, yesterday a scheme of Diet Pepsi 300ml - Buy 3 Get 1 free was displayed. However while billing, I was billed for all four. Similarly, few days back, Reliance Raw Rice 5 kgs was displayed with a discount of Rs. 25. However as usual, the discount was not given while billing. The instances are numerous. Every time, when brought to notice, the staff mostly says that the "Scheme got over yesterday" or "The system is not working properly".

Yesterday I decided to bring the matter to the notice of the shop's manager. He was not available in the shop so I asked the staff to connect me to him over phone. When I tried to explain to him (he gave his name as Mr. Lokanathan) that such a method was equivalent to cheating unsuspecting customers and would only bring ill-repute to the brand he simply told me to cancel my purchases. There was not even a simple apology tendered. Irritated by his high-handed behaviour, I told him that in such a case I had to complain against the shop to the higher ups in Reliance Fresh. To this he responded that I could complaint wherever I wanted he couldn't care less...

The shop did not have any proper Complaints book. A full-scape copy was provided to me to lodge my complaint in the last pages ... I am also not able to find any link to lodge my complaint online with Reliance Fresh.

Thanks and regards.
I fully agree with Mr Mahajan's view that Reliance fresh was opened only for cheating purpose, I am a resident of Delhi, I visited today at Reliace Fresh, Chander Lok outlet in Pitampura, sugar loose was listed at Rs 36.50, when the billing was done it was Rs 37.50. Everytime I have to argue wit hthe staff for the same thing. For Rice they have put up Buy 1 Get 1 free, , at the time of billing counter salesman is telling that the scheme is over or it is not coming in their system.
This is basically a fraud what reliance is doing.
If by mistake I do not ask whether the item is under scheme or not, they will bill the same and at the time of payment if I tell them I dont need it now, then they are not even ready to help, they would say it cannot be cancelled as they become answerable, why the bill was cancelled.

It is a pure case of cheating

Product amount is more than market rate

Now I have purchased some bikaji product from reliance fresh ajmer branch today morning.but after that I compare the price with market. Reliance fresh price is much costly with market. Bikaji product that is available in market in 70 rs. But in your reliance fresh it cost 94 rs..please tell me why so much price difference is there.

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