[Resolved]  Reliance Fresh — bad service

I am a Reliance Fresh Customer, Sec. 34, Ashoka Enclave Part-I, Faridabad and am EXTREMELY UNHAPPY with the Reliance Fresh Outlet.

a. The quality of vegetables many-a-times is pathetic.. Potatoes are sweet, many seasonal vegetables unavailable and sometimes over ripe.

b. Milk is never available even at an earthly hour i.e. 0730 am. While one customer service provider promises it will arrtive at 8, when I went back at 9.30, I was rudely asked to come back at 4.00 pm

c. The Executives are extremely ill-mannered. They use foul language, donot know what is kept where and also behave inappropriately with lady customers.

d. Billing is another problem here. While 4 billing counters are there.. rarely are more than two operational. Not that there is a shortage of executives, but they are busy chatting away to glory. When asked to open the other counters, they reply stating that they will not do so. If you ask for the store manager, there is no response, nor are they ready to give out Reliance's customer complaint number.

e. While Billing, small change is pocketed. It is a common practice round the world to return change, but here even 50 p is pocketted without the customer' permission. An individual customer may not mind, but the fact is how much money a day is misappropriated by the outlet in this manner? Also, if you go on to explain to them, stating that they are atleast supposed to tell you that change is unavailable, they inturn abuse the customer, coining him to be stingy.

As a customer, I need not put up with this RIDICULOUS, INAPPROPRIATE behaviour. I hope some action will find place.

Divya Subramanian

Bad customer service

I do visit Reliance Fresh outlet 1-8 Ganga TRachana, Comm Complex, Ahmedabad-27 ragulary.While going to that outlet I am seing plastice bag given by them was not up to the mark one needs at leat 2 plastic bag to carry otherwise all subji or bought items you will find on road after leaving store
Please look after this matter another things there security man dont help to open gate if any got lot of bags in hand

Its vey true
I always find staffs of that banch chatting amond them.Plastic bag very poor these time

Hello Sir
Very sad to inform you that i am reguler customer of your Kailash Puri/Indira Park Reliance fresh shop.my card number is [protected].
I just cam from office and gone to ur sbove store, but sorry to say that Your Sales Man Mr. Rajiv Goswami denied to enter in store at 21.10 PM. I m living at least one KM from ur store.
Your staf member do not know that how to care/attend cutomer. you are requested to please immideatly transfer this guy from this store so that no other customer face like this problem, and save ur customers.please there is no time table written in this store.
i am also shop keeper but never done like this with my customers.
Waiting for your quick response
Thanks

I noticed that the outlet at sector 4, gurgaon, . at the counter after billing the staff drops it from a height into the basket instead keeping it. Many times I told them, , , but no change...Instead of keeping a work table of same level the management had kept the packing area space level down by 3 feet and invariably your billing staff drop every item at-least 2 feet down...Image you spent time in carefully selected the good tomato's or say any other fruit and at the billing place the staff throws it down 2 feet and the fruit is damaged...?? will you buy it...???

Respected sir/mam, i m one o[censored]r regular customer used to visit reliance fresh to buy products located at majitha road ,amritsar. But its sorry to say that there is no cleanliness and the staff is really irresponsible. At ur store company provide 4 cash counters bt i never c even 2 of them work at a time. Any time whenever v(custmors) visit v hve to wait in a long q for billing and whenever v used to say that y other counters r nt wrking always same story the counter is out of order or its already written CLOSED. Sir/Mam u hired staff for good service and whenever u visit u will found onle 1-2 guys on service rest r just having fun at back store area. Near ur company store EASYDAY is open and they provide good service and staff is so helpful for customer.

So, please i hope u take strict actions to provide better customer service.

yours sincerely
Customer

It is about a product in reliance fresh. There was a product with mrp 60 rs and it was itten that at reliance fresh it will be sold at 30 rs. Then at the billing counter I was charged rs 60 only. Then when I told the person he was like if you want to buy then buy else don't . is that the way to talk to customers. I have membership card also. I asked about the points in membership card. He refused to tell me. Please take an action against these people. What do they think of themselves. The branch is situated in Krishna Complex, BSNL Rd, Hiran Magri, Sector 3, Udaipur, Rajasthan
CIN no. - 001100MH1999PLC120563
CARD no. - [protected]