[Resolved] Reliance Fresh Retail Outlet Near Korattur Railway Station — poor customer service | |
Today (16/10/2008) around 11.45 hrs. I visited your retail outlet near Korattur railway station and purchased 2kgs of rice plus one bottle of pickle and approached the billing counter for payment. Though there were 10 staff members available, most of them idle, only one counter was functioning with a queue waiting .When I asked one of the staff member of reliance fresh why not one more counter be operated for the convenience of suctomers the sarcastic reply from your staff member is that only one counter will function and the customers have to use only the available counter. I approached another staff member at the reception desk and told her that if this is the way of function by reliance fresh then the customers will prefer to buy products from outside shops and the looser will be nothing but Reliance fresh. As there was no response, I came out without purchasing as the transaction in the only functioning counter will take atleast 20 to 30 minutes for my turn. Please ensure that the staff are not idle and behave in a responsible manner with customery approach atleast in future for the betterment of the organisation. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
Reliance fresh retail — Poor customer support
I have ordered some items to be delivered at home from reliance fresh, palasia center. Despite of several calls and follow-ups on a daily basis, I have not received the home delivery. Sir/Madam,
I have been a regular conumer of anik ghee since the past number of years and have always been satisfied about the quality. I purchased a pack of anik ghee (1 kg pack) recently in the first week of september 2009 from Reliance Fresh, Shastri Nagar, Delhi - 110052. After purchasing the product I did not care to retain the bill since the products are generally used by consumers as and when required. Yesterday (i.e. on 14.9.2009) when the pack was opened for consumption we noticed that a foul sour smell was cominmg out of it. The Batch No. of the product is E03B336, manufactured in June 2009. I took the pack as it is to the Reliance Fresh outlet from where it was purchased by me on the next date itself i.e. on 15.9.2009. However, Mr. Ajay (Customer Care Representative) refused to take back the product since I did not retain the bill. I though asked him to verify the computer records so that it can be easily assertained through the Bar Code on the pack that the same was purchased from the saidf outlet of reliance, but he refused to do so on one pretext or the other. I was dissapointed, hence this mail. In today's senario of India consumer satisfaction is the most important for the business groups like reliance & anik, (specially when it comes to products of consumption like Desi Ghee). I therefore restrain myself from any further complaints and invovlement of media etc. in the matter for the time being so that necessary action may be takenb on your behalf at the earliest. Thanking You,
Pankaj Agarwal, Advocate,
B-1147, 2nd Floor,
Shastri Nagar,
Delhi - 110052,
Mobile: [protected].
I have been a regular conumer of anik ghee since the past number of years and have always been satisfied about the quality. I purchased a pack of anik ghee (1 kg pack) recently in the first week of september 2009 from Reliance Fresh, Shastri Nagar, Delhi - 110052. After purchasing the product I did not care to retain the bill since the products are generally used by consumers as and when required. Yesterday (i.e. on 14.9.2009) when the pack was opened for consumption we noticed that a foul sour smell was cominmg out of it. The Batch No. of the product is E03B336, manufactured in June 2009. I took the pack as it is to the Reliance Fresh outlet from where it was purchased by me on the next date itself i.e. on 15.9.2009. However, Mr. Ajay (Customer Care Representative) refused to take back the product since I did not retain the bill. I though asked him to verify the computer records so that it can be easily assertained through the Bar Code on the pack that the same was purchased from the saidf outlet of reliance, but he refused to do so on one pretext or the other. I was dissapointed, hence this mail. In today's senario of India consumer satisfaction is the most important for the business groups like reliance & anik, (specially when it comes to products of consumption like Desi Ghee). I therefore restrain myself from any further complaints and invovlement of media etc. in the matter for the time being so that necessary action may be takenb on your behalf at the earliest. Thanking You,
Pankaj Agarwal, Advocate,
B-1147, 2nd Floor,
Shastri Nagar,
Delhi - 110052,
Mobile: [protected].
i completely agree with this costumer.
Hi,
In Reliance fresh near Korattur station we are facing Poor Customer service, cost of the grocery materials are too high Eg 1kg of Dal rice in Reliance fresh 56/- but same product it seems only 38 Rs/- . Some products are existing their period of life...
All products are seems so expensive compared departments stores like PONNU Super market, Spencers etc..
Be aware to choose your grocerries on right shop with right Price.
In Reliance fresh near Korattur station we are facing Poor Customer service, cost of the grocery materials are too high Eg 1kg of Dal rice in Reliance fresh 56/- but same product it seems only 38 Rs/- . Some products are existing their period of life...
All products are seems so expensive compared departments stores like PONNU Super market, Spencers etc..
Be aware to choose your grocerries on right shop with right Price.
expiry sold
Dear sir peanut best before 7/08/14 but they sold on 17/8/14 we ask many time but manager not responds pl take care other wise we go to consumer court my name is sakthi ct no [protected]Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
25%
Complaints
2149
Pending
0
Resolved
538
+91 22 2278 5000
+91 22 4017 6400
Makers Chambers - IV, Nariman Point, Mumbai, Maharashtra, India - 400 021
View all Reliance Fresh contact information
Reliance fresh retail — Items shown below MRP on shelf are charged at MR.P at the billing counters
Relaince fresh franchisses in some Bangalore locations bill products at MRP in billing counters but display price labels at below MRP prices thus cheating customers and doing unethical business. Can govt authorities look into this malpractice by them?