[Resolved] Reliance Internet — Reliance 3G netconnect | |||
If this complaint is taken in good faith, I will be contended. Reliance communication should be nationalised and government should monitor the customer dealings. I had a connection several years back and had to request for discontinuation because of indiscrimnate billing insults, but in spite of discontinuing the billing and recovery by threat and coersion deploying outsourced agents continued. What ever we clear off, pops up again and again, and this milking continues. The issue was relating to no [protected]. Recently I had to pay again , to get assurance for full clearance from their system. Iam not sure this will be last!!! A connection for internet [protected] , was transfered to prepaid because of same problem. Recently , because of crap service and speed , I asked of 3G connection, they wanted me to change the connection to post paid again.This change caused me no connection for over 2 weeks . Then as we went to Madras we realised there is no 3 G in Chennai. After long wait some service restored , but soon disrupted . There are outsourced agents , who has no manners and enjoys torturing the costomers. The coistomer support at Kozhikode is worst and some employees and agent to name are Sreejith, Srteednath and Vaidyanath who all enjoys waisting the valuable time of the costomers. Public needs to be cautious with this service and better to avoid deal;ing. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Reliance Netconnect — Third class support system
Guys,If you are planning to take Reliance Netconnect (wireless broadband 3.1 mbps), please go back. In fact, with this kind of a service, any product from Reliance. The support system is third class with all cheap management. I have applied for Reliance Netconnect on 14th of Apr and they promised that the USB device would be delivered within one hour and the activation would be done the following day. But, from then, no one answered. I was a fool to do online payment. Even if you try to call back to the executives, you will not be able to reach. I dont know how many mobile numbers they are using. Like use and throw mobile numbers.
At last, when I asked them to cancel the connection, after a week, they apologized and begged to give a last chance and assured that the device would be delivered in an hour. History repeats. The device is delivered after 8 hours and activation was not done. One of the top level management guys by name Suhil PROMISED that the activation would be done immediately. That never happened. I dont know why these guys are so confused and dont concentrate on customer service.
If you are planning to take one, please please please go back. Do not waste your time on these stupid things.